Redo

Shopify returns and exchanges app by Redo Tech, Inc·Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout

Snapshot

5.00(666 reviews)#5of 182 inReturns and exchanges

Ongoing.AI tracks Redo daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchangesHelpdesk

Rating

5.00

666 reviews

Installs

232

as of Jul 2, 2026

Pricing

From $10/mo

freemium

Built for Shopify

No

Years live

6

launched May 25, 2020

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+17

28-day Δ

+51

Rating change

7-day Δ

+0.10

28-day Δ

+0.10

6736516306085865.003.752.501.250.00May 28Jun 5Jun 14Jun 23Jul 2Total reviewsRating (0–5)
Redo added 51 reviews over the last 28 days, rating moved +0.10.

Category rank over time

Where Redo sits day-by-day in Returns and exchanges.

Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →

#2#3#5#6#7May 28May 31Jun 4Jun 8Jun 12Redo · #4Revoq ‑ EU Withdrawal Button · #3AfterShip Returns & Exchanges · #5
Best position observed: #4. Redo climbed 1 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Redo sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#5

of 182 active apps

Review count percentile

98th

vs category siblings

Rating percentile

69th

vs category siblings

Years on App Store

6

since 2020

Listing change cadence

What Redo has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Install footprint

Shopify stores observed using Redo

A recent sample of storefronts where Ongoing.AI detected public Redo signals. Counts and examples update as our daily Shopify ecosystem crawl refreshes.

Observed stores

232

Sample shown

25

of the full dataset

Latest observation

Jul 2, 2026

Detection basis

Public storefront

See methodology

Recent observed stores

25 of Redo’s detected sample

StoreLast observed
allbirds.com
Jun 30, 2026
portlandleathergoods.com
Jun 27, 2026
thursdayboots.com
Jun 13, 2026
diffeyewear.com
Jun 23, 2026
transparentlabs.com
Jun 13, 2026
loveshackfancy.com
Jun 23, 2026
meritbeauty.com
Jun 23, 2026
ghostlifestyle.com
Jun 13, 2026
birdies.com
Jun 13, 2026
au.javycoffee.com
Jun 23, 2026
franchise.buffcitysoap.com
Jun 23, 2026
employee-shop.asrv.com
Jun 23, 2026
magicspoon.com
Jun 29, 2026
truebotanicals.com
Jun 13, 2026
jcoleshoes.com
Jun 23, 2026
kitandace.com
Jun 23, 2026
shop.beekeepersnaturals.com
Jun 23, 2026
shop.mudmixer.com
Jun 23, 2026
theenhancedmale.com
Jun 24, 2026
wigstudio1.com
Jul 2, 2026
fogstar.co.uk
Jun 27, 2026
thesteelshop.com
Jul 2, 2026
magicmind.com
Jun 13, 2026
nbtclothing.com
Jun 23, 2026
imagebeauty.com
Jun 23, 2026

Detections are based on public storefront evidence and may reflect installed, embedded, configured, or recently active app signals. This is a recent sample, not a complete customer list. See the methodology for what we observe + what we don’t.

Find more stores using Redo →

Reviews

What merchants are saying

5.00(666 reviews)
  • 99%positive630
  • 0%neutral0
  • 1%negative7

Top themes

    What merchants praise

    “I edited my review after Greg from the REDO team went above and beyond to help us solve a huge and costly headache. I can't speak for everyone else in the two years we've worked with REDO, but Greg showed up as a partner this time.”
    Ready-Made · 5★

    What merchants complain about

    “The support to get it set up was good - they messed something up on my website but now seem too busy to help figure it out. The amount of fraudulent orders (19 as of this review) since I started with Redo on July 6th that have come through for $1.00 is crazy and quite annoying. Reach out to support and all I'm told is "if they wouldn't do it with the cheapest item they'd do it with another item" Actually, in the last 7 years I didn't have this issue until your app was added, so I disagree.”
    The Clawset · 2★

    Plans

    Redo pricing tiers.

    Returns

    Free

    • Returns and claims portal
    • AI exchange agent for +17% exchange rate
    • Variant-level returns analytics
    • Monthly AI returns analysis report
    • Full customizable return flow

    Checkout Optimizer

    $10/month

    • A/B test checkout experiences
    • Show tailored offers based on web intent
    • Increase conversion rate 14%

    Email and SMS

    $10/month

    • Cross-sell from order tracking emails
    • Shoppable emails

    Fulfillment

    $99/month

    • Fulfillment software
    • Auto Batch to optimize fulfillment speed
    • Auto Merge orders to save on costs
    • Bulk ship identical orders automatically

    Capabilities

    What Redo can do.

    The 48 capabilities Redo lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Returns and exchanges

    Return options

    10
    • Automated refunds
    • Manual refunds
    • Exchanges
    • Replacements
    • In-store returns
    • QR codes
    • Gift cards
    • Store credit
    • Gift returns
    • Discount codes

    Return management

    15
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return reasons
    • Shipping labels
    • Return tracking
    • SMS notifications
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    Helpdesk

    Channels

    7
    • Email
    • SMS
    • Live chat
    • Chatbot
    • Phone
    • Social media
    • Self-service

    Workflow automation

    16
    • Auto-reply
    • Response templates
    • AI responses
    • AI summaries
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Escalation
    • Tagging
    • Spam detection
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Analytics
    • Reports

    FAQ

    Redo — frequently asked questions.

    What is Redo on Shopify?
    Redo is a Shopify app in the Returns and exchanges category. Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. It averages 5.00 out of 5 across 666 merchant reviews on the Shopify App Store.
    How much does Redo cost?
    Redo offers a free plan and 3 paid plans starting at $10/month and going up to $99/month. The free plan includes Returns and claims portal, AI exchange agent for +17% exchange rate, Variant-level returns analytics, and Monthly AI returns analysis report. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Redo free?
    Yes — Redo offers a free plan alongside paid options. The free plan includes Returns and claims portal, AI exchange agent for +17% exchange rate, and Variant-level returns analytics. Paid plans start at $10/month for advanced features.
    When was Redo launched?
    Redo launched on May 25, 2020 — over 6 years on the Shopify App Store. In that time it has gathered 666 merchant reviews.
    Is Redo Built for Shopify?
    Redo does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Redo alternatives?
    Merchants commonly compare Redo with EU Withdrawal Button & Form, Tidio, AfterShip Returns & Exchanges, and Return Prime:Return & Exchange. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    AfterShip

    AfterShip Returns & Exchanges

    4.70★1,269

    Known for: customer-support

    Appsdart Solutions Private Limited

    Return Prime:Return & Exchange

    4.80★735

    Known for: customer-support

    Browse more inAll Returns and exchanges apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Redo.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Redo

    Prefer the source? View Redo on the Shopify App Store ↗