OngoingAI

Redo usage & market intelligence

OngoingAI has observed Redo on 1,831 ecommerce stores across 5 platforms.

Compare Redo alternatives

Stores observed

1,831

Ecommerce stores where OngoingAI has observed it

Shopify adoption

97%

1,768 Shopify stores

Shopify rating

4.9 ★

744 reviews

Last checked Sep 5, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 32 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days397+321,735
Last 90 days397+321,735

Newly observed counts first appearances of Redo in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.93average· 703 reviews analyzed· 656 with written feedback
97% 5★1% ≤3★

92% of attributable reviewers are United States merchants. 40% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 56% of critical ones.

Recent sentiment holds steady at 4.93, in line with the 4.93 lifetime average.

Rating · last 90d

4.93

Recent direction

Replies to reviews

1%

Developer response rate

Replies to critical

56%

On 3★ and below

Long-term reviewers

40%

Using 1yr+ at review

Top merchant markets

United States 92%Australia 5%Canada 2%United Kingdom 1%Poland 0%

Tenure when reviewed

under a day 2%days 7%months 51%a year or more 40%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Redo adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Redo
1,831stores
Shopify1,768 stores · 97%
97%
BigCommerce64 stores · 3%
3%
WooCommerce2 stores · 0%
0%
Odoo eCommerce1 stores · 0%
0%
Magento (Adobe Commerce)1 stores · 0%
0%
Notable stores using Redo
Observed installs, highest-ranked first
StoreTraffic rankCohort
nanit.com
#4,350Top 10K
nixplay.com
#17,897Top 25K
toysrus.com
#30,485Top 50K
greatergood.com
#31,760Top 50K
zulily.com
#35,057Top 50K
theanimalrescuesite.com
#44,345Top 50K
loopearplugs.com
#47,225Top 50K
portlandleathergoods.com
#49,843Top 50K
diamondartclub.com
#54,980Top 100K
popflexactive.com
#55,102Top 100K

Showing 10 of 1,831 stores we track running Redo.

Get the full list
Pricing
Free plan available
ReturnsFree
  • • Returns and claims portal
  • • AI exchange agent for +17% exchange rate
  • • Variant-level returns analytics
  • • Monthly AI returns analysis report
  • • Full customizable return flow
Checkout Optimizer$10/month
  • • A/B test checkout experiences
  • • Show tailored offers based on web intent
  • • Increase conversion rate 14%
Email and SMS$10/month
  • • Cross-sell from order tracking emails
  • • Shoppable emails
Fulfillment$99/month
  • • Fulfillment software
  • • Auto Batch to optimize fulfillment speed
  • • Auto Merge orders to save on costs
  • • Bulk ship identical orders automatically
What does Redo do?

Flexible tools that work great on their own, and even better together. Covering returns, order management, checkout, marketing, tracking, support, and more.

  • Increase profit at each touchpoint of the buyer journey.
  • Increase exchange rates and decrease return rates with AI personalization
  • AI-first customer service in one unified inbox. Both for desktop and mobile app.
  • A full email and sms platform with shoppable email and AI persona targeting
  • Increase conversion rates in your checkout flow with AI-driven A/B testing

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsHelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inbox
Review history
Daily review count on the Shopify App Store
744+84 · 26d~3.2/day· Rating steady at 4.9★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#1 on Aug 15 → #2 on Sep 5 · 22 observed days#2▼1
  • Returns and exchanges#4 on Aug 15 → #4 on Sep 5 · 22 observed days#4

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#3 of 174
Review percentile
99th
Rating percentile
72th
On the App Store
6.3 yrs
Commonly used with
Share of Redo stores that also run each app
Klaviyo1,352 stores
74%
Microsoft Clarity620 stores
34%
Judge.me464 stores
25%
Triple Whale439 stores
24%
Gorgias409 stores
22%
Instafeed (Mintt Studio)362 stores
20%
Rebuy322 stores
18%
Attentive316 stores
17%
Competitors
Alternatives buyers weigh against Redo
See the full Redo alternatives comparison
Compare Redo head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Redo
CheckoutCustomer accountsShopify POSShopify FlowCommentSoldGorgiasKlaviyoNetSuiteShop MiniYotpo
Apps similar to Redo
The App Store's own "more apps like this" for Redo
Outvio Returns and Helpdesk
4.6(27)

Free to install

Resolvas: AI, Helpdesk & Chat

Free plan available

EU Withdrawal Button & Form
4.9(2,288)

Free plan available

Frequently asked questions

Flexible tools that work great on their own, and even better together. Covering returns, order management, checkout, marketing, tracking, support, and more. It's a returns and exchanges tool for ecommerce stores.