OngoingAI

Usage & market intelligence

Observed on 2,349 ecommerce stores.

Across 12,283 tracked stores, adoption rose from 0.2% to 0.3% over a 30-day comparison.

View storesWatch for changes
Stores observed
2,349
Ecommerce stores where OngoingAI has observed it
Shopify adoption
93%
2,179 Shopify stores
Shopify rating
4.1 ★
377 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 19 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days2735▼ -81,353
Last 90 days3049▼ -191,754

Newly observed counts first appearances of Route in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.06average· 335 reviews analyzed· 330 with written feedback
71% 5★24% ≤3★

88% of attributable reviewers are United States merchants. 34% had used the app for a year or more when they reviewed.

The developer replies to 55% of reviews overall and 55% of critical ones.

Recent reviewers rate Route 5.00, above its 4.06 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
55%
Developer response rate
Replies to critical
55%
On 3★ and below
Long-term reviewers
34%
Using 1yr+ at review
Top merchant markets
United States 88%Canada 7%Australia 2%New Zealand 1%Spain 0%
Tenure when reviewed
under a day 0%days 11%months 55%a year or more 34%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Route adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Route
Shopify
x
BigCommerce
x
WooCommerce
x
Ecwid
x
Gumroad
x
Notable stores using Route ‑ Protection & Tracking
Observed installs, highest-ranked first
StoreTraffic rankCohort
nanoleaf.me
#19,170Top 25K
hk.lockly.com
#21,204Top 25K
shop.blueorigin.com
#35,333Top 50K
store.waitbutwhy.com
#37,661Top 50K
swag.super.com
#45,177Top 50K
store.particle.io
#49,720Top 50K
shopakira.com
#52,932Top 100K
labyrinthos.co
#61,858Top 100K
shop.acehotel.com
#71,750Top 100K
uk.renegadegamestudios.com
#74,121Top 100K

Showing 10 of 2,349 stores we track running Route.

Get the full list
Pricing
Free to install
Free
Free to install
What does Route do?

Route covers lost, stolen, or damaged orders which reduces overhead costs & CS tickets for your brand. Get package protection, tracking, remarketing and more!

  • Package protection that gives your customers peace of mind at checkout
  • Returns management software with AI verification, exchanges, and POS support
  • Cash back loyalty discounts on the next purchase to bring customers back
  • Order tracking to extend customer lifetime value and keep customers 10x engaged
  • Instant claims resolution that saves time, support costs & customer frustration

Features

Order trackingBranded tracking pageOrder lookup pageReal-time trackingEstimated delivery dateDashboardsMulti-carrierAPIEmailReal-time notificationsSMSCustom notificationsAutomationsReturns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
377+47 · 30d~1.6/day· Rating steady at 4.1★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #37▼10
  • Order tracking
    #40▼8

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Order tracking on the App Store
Rank by reviews
#8 of 260
Review percentile
97th
Rating percentile
65th
On the App Store
7.7 yrs
Commonly used with
Share of Route ‑ Protection & Tracking stores that also run each app
Klaviyo
x
Judge.me
x
Instafeed (Mintt Studio)
x
Shopify Inbox
x
Mailchimp
x
Microsoft Clarity
x
Yotpo
x
Hextom
x
Competitors
Alternatives buyers weigh against Route ‑ Protection & Tracking
See the full Route alternatives comparison
Compare Route head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Route ‑ Protection & Tracking
CheckoutShopify Flow
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The App Store's own "more apps like this" for Route
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Frequently asked questions

Route covers lost, stolen, or damaged orders which reduces overhead costs & CS tickets for your brand. Get package protection, tracking, remarketing and more! It's a order tracking tool for ecommerce stores.