How many ecommerce stores use Route?

We currently observe Route running on 1,413 ecommerce stores, most of them on Shopify.

Yes — across the stores we observe, 1 more confirmed install than removals over the past 90 days.

Is Route well reviewed?

Route holds an average rating of 4.0 out of 5 across 373 reviews.

Which notable stores use Route?

High-ranked stores where we've observed Route include nanoleaf.me, lockly.com, spartan.com, shopakira.com, labyrinthos.co. We track 1,413 stores running it in total.

What is Route commonly used with?

Stores running Route most often also run Klaviyo, Judge.me, Instafeed (Mintt Studio).

What are the best Route alternatives?

Common alternatives to Route include Seel, ShipInsure, Order Protection, ShippedSuite.

What platforms is Route used on?

Route's observed install base spans Shopify (89%), BigCommerce (12%), WooCommerce (0%).

How much does Route cost?

Free to install. Plans: Free (Free to install).

Route Usage: 1,413 Stores & Market Data

Name: Route
Availability: InStock
Rating: 4 (373 reviews)
Author: RouteApp LLC

Route usage & market intelligence

OngoingAI has observed Route on 1,413 ecommerce stores across 6 platforms.

Compare Route alternatives

Stores observed

1,413

Ecommerce stores where OngoingAI has observed it

Shopify adoption

89%

1,252 Shopify stores

Shopify rating

4.0 ★

373 reviews

Last checked Sep 5, 2026

Adoption movement

Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 1 more confirmed install than removals over the past 90 days.

Window	Confirmed installs	Confirmed removals	Net	Newly observed
Last 30 days	6	5	+1	799
Last 90 days	6	5	+1	799

Newly observed counts first appearances of Route in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report

4.05average· 331 reviews analyzed· 326 with written feedback

71% 5★24% ≤3★

89% of attributable reviewers are United States merchants. 34% had used the app for a year or more when they reviewed.

The developer replies to 56% of reviews overall and 55% of critical ones.

Recent reviewers rate Route 4.83, above its 4.05 lifetime average.

Rating · last 90d

4.83

Recent direction

Replies to reviews

56%

Developer response rate

Replies to critical

55%

On 3★ and below

Long-term reviewers

34%

Using 1yr+ at review

Top merchant markets

United States 89%Canada 7%Australia 2%New Zealand 1%Switzerland 0%

Tenure when reviewed

under a day 0%days 12%months 55%a year or more 34%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Route adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed Route

1,413stores

Shopify1,252 stores · 89%

89%

BigCommerce163 stores · 12%

12%

WooCommerce3 stores · 0%

Square Online2 stores · 0%

PrestaShop1 stores · 0%

Kajabi1 stores · 0%

Notable stores using Route ‑ Protection & Tracking

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
nanoleaf.me	#19,170	Top 25K
lockly.com	#21,204	Top 25K
shop-staging.spartan.com	#47,456	Top 50K
shopakira.com	#52,932	Top 100K
labyrinthos.co	#61,858	Top 100K
uk.renegadegamestudios.com	#74,121	Top 100K
urban-planet.com	#75,882	Top 100K
smokekind.com	#79,770	Top 100K
bauer-precision.com	#82,924	Top 100K
cotopaxi.com	#91,676	Top 100K

Showing 10 of 1,413 stores we track running Route.

Get the full list

Pricing

Free to install

FreeFree to install

What does Route do?

Route covers lost, stolen, or damaged orders which reduces overhead costs & CS tickets for your brand. Get package protection, tracking, remarketing and more!

Package protection that gives your customers peace of mind at checkout
Returns management software with AI verification, exchanges, and POS support
Cash back loyalty discounts on the next purchase to bring customers back
Order tracking to extend customer lifetime value and keep customers 10x engaged
Instant claims resolution that saves time, support costs & customer frustration

Features

Order trackingBranded tracking pageOrder lookup pageReal-time trackingEstimated delivery dateDashboardsMulti-carrierAPIEmailReal-time notificationsSMSCustom notificationsAutomationsReturns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics

Review history

Daily review count on the Shopify App Store

373+44 · 27d~1.6/day· Rating steady at 4.0★

Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings

Live organic position on Shopify App Store category pages

Order tracking#35
Returns and exchanges#35

Tracked daily · last 22 days · as of 2026-09-05

Catalog position

Within Order tracking on the App Store

Rank by reviews: #8 of 246
Review percentile: 97th
Rating percentile: 64th
On the App Store: 7.6 yrs

Commonly used with

Share of Route ‑ Protection & Tracking stores that also run each app

Klaviyo748 stores

53%

Judge.me289 stores

20%

Instafeed (Mintt Studio)239 stores

17%

Microsoft Clarity236 stores

17%

Yotpo169 stores

12%

Gorgias166 stores

12%

BigCommerce163 stores

12%

Mailchimp154 stores

11%

Competitors

Alternatives buyers weigh against Route ‑ Protection & Tracking

See the full Route alternatives comparison

Compare Route head-to-head

Side-by-side on ratings, momentum, pricing, and adoption

All app comparisons

Works with

Integrations listed for Route ‑ Protection & Tracking

CheckoutShopify Flow

Apps similar to Route

The App Store's own "more apps like this" for Route

Loop Returns & Exchanges

4.6(442)

Free plan available

Bosta Shipping

3.8(24)

Free to install

ReturnGO Returns & Exchanges

4.8(402)

Free trial available

Frequently asked questions

Route covers lost, stolen, or damaged orders which reduces overhead costs & CS tickets for your brand. Get package protection, tracking, remarketing and more! It's a order tracking tool for ecommerce stores.