OngoingAI

Usage & market intelligence

Observed on 399 ecommerce stores.

View storesWatch for changes
Stores observed
399
Ecommerce stores where OngoingAI has observed it
Shopify adoption
100%
398 Shopify stores
Shopify rating
4.9 ★
404 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 4 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days135▲ +8139
Last 90 days139▲ +4399

Newly observed counts first appearances of ReturnGO Returns & Exchanges in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.91average· 371 reviews analyzed· 345 with written feedback
96% 5★2% ≤3★

44% of attributable reviewers are United States merchants. 32% had used the app for a year or more when they reviewed.

The developer replies to 2% of reviews overall and 83% of critical ones.

Recent reviewers rate ReturnGO Returns & Exchanges 4.78, below its 4.91 lifetime average.

Rating · last 90d
4.78
Recent direction
Replies to reviews
2%
Developer response rate
Replies to critical
83%
On 3★ and below
Long-term reviewers
32%
Using 1yr+ at review
Top merchant markets
United States 44%Australia 12%Canada 10%United Kingdom 10%Israel 4%
Tenure when reviewed
under a day 4%days 22%months 41%a year or more 32%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

ReturnGO Returns & Exchanges adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed ReturnGO Returns & Exchanges
Shopify
x
WooCommerce
x
BigCommerce
x
Notable stores using ReturnGO Returns & Exchanges
Observed installs, highest-ranked first
StoreTraffic rankCohort
decathlon.net
#16,934Top 25K
decathlon.com
#25,832Top 50K
shop.rockhall.com
#28,055Top 50K
passenger-clothing.com
#56,411Top 100K
orthofeet.com
#58,705Top 100K
lounge.com
#62,793Top 100K
pinkboutique.co.uk
#74,680Top 100K
dixxon.com
#74,967Top 100K
yellowsubtrading.co.za
#84,735Top 100K
galxboy.co.za
#89,582Top 100K

Showing 10 of 399 stores we track running ReturnGO Returns & Exchanges.

Get the full list
Pricing
Free trial available
Premium
$147/month
14-day free trial
  • • Full returns solution
  • • Variant and product exchange
  • • Shop Now exchanges
  • • Return labels via Ship by ReturnGO
  • • Shipping integrations
Pro
$297/month
14-day free trial
  • • All Premium features plus:
  • • Advanced Automation
  • • Packing slips
  • • Item validation
  • • ERPs integrations
What does ReturnGO Returns & Exchanges do?

Automate returns & exchanges with a branded self-service returns portal for easy returns management. Manage your returns & exchanges in one place,

  • Product & variant exchange, gift returns, cancel order, store credit, and more.
  • Flexible return reasons, follow-up questions, and image & video upload.
  • Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
  • Automatically generated pre-paid return shipping labels for tracking returns.
  • Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsOrder trackingBranded tracking pageOrder lookup pageReal-time trackingCustom tracking linkTranslationEstimated delivery dateGlobal trackingDashboardsOrder exportMulti-carrierAPIEmail
Review history
Daily review count on the Shopify App Store
404+44 · 29d~1.5/day· Rating 4.8★ → 4.9★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Order tracking
    #10▼1
  • Returns and exchanges
    #12▼1

Tracked daily · last 29 days · as of 2026-09-26

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#6 of 185
Review percentile
97th
Rating percentile
72th
On the App Store
6 yrs
Commonly used with
Share of ReturnGO Returns & Exchanges stores that also run each app
Klaviyo
x
Microsoft Clarity
x
Judge.me
x
Instafeed (Mintt Studio)
x
Gorgias
x
Back in Stock (AMP)
x
Triple Whale
x
Yotpo
x
Competitors
Alternatives buyers weigh against ReturnGO Returns & Exchanges
    See the full ReturnGO Returns & Exchanges alternatives comparison
    Compare ReturnGO Returns & Exchanges head-to-head
    Side-by-side on ratings, momentum, pricing, and adoption
    All app comparisons
    Works with
    Integrations listed for ReturnGO Returns & Exchanges
    Canada PostGorgiasSendcloudShippoShipstationUSPS
    Apps similar to ReturnGO Returns & Exchanges
    The App Store's own "more apps like this" for ReturnGO Returns & Exchanges
    Loop Returns & Exchanges
    4.6(443)

    Free plan available

    Bosta Shipping
    3.8(24)

    Free to install

    Route ‑ Protection & Tracking
    4.0(377)

    Free to install

    Frequently asked questions

    Automate returns & exchanges with a branded self-service returns portal for easy returns management. Manage your returns & exchanges in one place, It's a returns and exchanges tool for ecommerce stores.