OngoingAI

ReturnGO Returns & Exchanges usage & market intelligence

OngoingAI has observed ReturnGO Returns & Exchanges on 311 ecommerce stores across 2 platforms.

Compare ReturnGO Returns & Exchanges alternatives

Stores observed

311

Ecommerce stores where OngoingAI has observed it

Shopify adoption

100%

310 Shopify stores

Shopify rating

4.8 ★

402 reviews

Last checked Sep 6, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 1 more confirmed removal than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days01-1311
Last 90 days01-1311

Newly observed counts first appearances of ReturnGO Returns & Exchanges in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.91average· 368 reviews analyzed· 343 with written feedback
96% 5★2% ≤3★

44% of attributable reviewers are United States merchants. 32% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 67% of critical ones.

Recent reviewers rate ReturnGO Returns & Exchanges 4.78, below its 4.91 lifetime average.

Rating · last 90d

4.78

Recent direction

Replies to reviews

1%

Developer response rate

Replies to critical

67%

On 3★ and below

Long-term reviewers

32%

Using 1yr+ at review

Top merchant markets

United States 44%Australia 12%Canada 10%United Kingdom 10%Israel 4%

Tenure when reviewed

under a day 4%days 22%months 41%a year or more 32%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

ReturnGO Returns & Exchanges adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed ReturnGO Returns & Exchanges
311stores
Shopify310 stores · 100%
100%
BigCommerce1 stores · 0%
0%
Notable stores using ReturnGO Returns & Exchanges
Observed installs, highest-ranked first
StoreTraffic rankCohort
decathlon.net
#16,934Top 25K
decathlon.com
#25,832Top 50K
passenger-clothing.com
#56,411Top 100K
orthofeet.com
#58,705Top 100K
lounge.com
#62,793Top 100K
pinkboutique.co.uk
#74,680Top 100K
dixxon.com
#74,967Top 100K
yellowsubtrading.co.za
#84,735Top 100K
galxboy.co.za
#89,582Top 100K
peppermayo.com
#95,950Top 100K

Showing 10 of 311 stores we track running ReturnGO Returns & Exchanges.

Get the full list
Pricing
Free trial available
Premium$147/month

14-day free trial

  • • Full returns solution
  • • Variant and product exchange
  • • Shop Now exchanges
  • • Return labels via Ship by ReturnGO
  • • Shipping integrations
Pro$297/month

14-day free trial

  • • All Premium features plus:
  • • Advanced Automation
  • • Packing slips
  • • Item validation
  • • ERPs integrations
What does ReturnGO Returns & Exchanges do?

Automate returns & exchanges with a branded self-service returns portal for easy returns management. Manage your returns & exchanges in one place,

  • Product & variant exchange, gift returns, cancel order, store credit, and more.
  • Flexible return reasons, follow-up questions, and image & video upload.
  • Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
  • Automatically generated pre-paid return shipping labels for tracking returns.
  • Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsOrder trackingBranded tracking pageOrder lookup pageReal-time trackingCustom tracking linkTranslationEstimated delivery dateGlobal trackingDashboardsOrder exportMulti-carrierAPIEmail
Review history
Daily review count on the Shopify App Store
402+45 · 28d~1.6/day· Rating steady at 4.8★
Aug 10Sep 6

Daily tracking from Aug 10, 2026 through today · 27 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Order tracking#11 on Aug 15 → #10 on Sep 6 · 23 observed days#10▲1
  • Returns and exchanges#10 on Aug 15 → #10 on Sep 6 · 23 observed days#10

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#6 of 174
Review percentile
97th
Rating percentile
67th
On the App Store
6 yrs
Commonly used with
Share of ReturnGO Returns & Exchanges stores that also run each app
Klaviyo250 stores
80%
Microsoft Clarity126 stores
41%
Judge.me87 stores
28%
Gorgias79 stores
25%
Instafeed (Mintt Studio)73 stores
23%
Triple Whale63 stores
20%
Yotpo57 stores
18%
Swym Wishlist Plus50 stores
16%
Compare ReturnGO Returns & Exchanges head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for ReturnGO Returns & Exchanges
Canada PostGorgiasSendcloudShippoShipstationUSPS
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Frequently asked questions

Automate returns & exchanges with a branded self-service returns portal for easy returns management. Manage your returns & exchanges in one place, It's a returns and exchanges tool for ecommerce stores.