OngoingAI

Loop Returns & Exchanges usage & market intelligence

OngoingAI has observed Loop Returns & Exchanges on 217 ecommerce stores.

Compare Loop Returns & Exchanges alternatives

Stores observed

217

Ecommerce stores where OngoingAI has observed it

Shopify adoption

100%

217 Shopify stores

Shopify rating

4.6 ★

441 reviews

Last checked Sep 5, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 2 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days13-2219
Last 90 days13-2219

Newly observed counts first appearances of Loop Returns & Exchanges in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.68average· 413 reviews analyzed· 371 with written feedback
89% 5★8% ≤3★

79% of attributable reviewers are United States merchants. 67% had used the app for a year or more when they reviewed.

The developer replies to 64% of reviews overall and 59% of critical ones.

Recent reviewers rate Loop Returns & Exchanges 3.67, below its 4.68 lifetime average.

Rating · last 90d

3.67

Recent direction

Replies to reviews

64%

Developer response rate

Replies to critical

59%

On 3★ and below

Long-term reviewers

67%

Using 1yr+ at review

Top merchant markets

United States 79%Australia 9%United Kingdom 5%Canada 4%Hong Kong SAR 1%

Tenure when reviewed

under a day 1%days 2%months 30%a year or more 67%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Loop Returns & Exchanges adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Loop Returns & Exchanges
217stores
Shopify217 stores · 100%
100%
Notable stores using Loop Returns & Exchanges
Observed installs, highest-ranked first
StoreTraffic rankCohort
aloyoga.com
#22,366Top 25K
princesspolly.com
#37,633Top 50K
mykitsch.com
#50,626Top 100K
rsvlts.com
#53,061Top 100K
princesspolly.com.au
#66,013Top 100K
olukai.com
#85,801Top 100K
reboots.thursdayboots.com
#99,995Top 100K
brighton.com
#117,394Top 250K
moscot.com
#121,143Top 250K
lskd.co
#121,982Top 250K

Showing 10 of 217 stores we track running Loop Returns & Exchanges.

Get the full list
Pricing
Free plan available
Checkout+Free
  • • Returns software
  • • US & Canada domestic return labels
  • • Return Bars
  • • Advanced features
  • • Package protection
Essential$155/month
  • • Unlimited destinations
  • • Automated return policies
  • • Carrier rate shopping
  • • Workflows
  • • More at link below ↓
Advanced$340/month
  • • Full Essential plan, and
  • • Shop Now
  • • Instant exchange
  • • Bonus credit
  • • Fraud prevention
What does Loop Returns & Exchanges do?

Loop's AI-powered operations platform helps 5,000+ Shopify brands manage returns, exchanges, editing, tracking, fraud prevention, and more.

  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about behavior with Intelligence

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsOrder trackingBranded tracking pageOrder lookup pageReal-time trackingCustom tracking linkTranslationEstimated delivery dateGlobal trackingOrder exportMulti-carrierAPIEmailReal-time notificationsSMS
Review history
Daily review count on the Shopify App Store
441+33 · 26d~1.3/day· Rating 4.7★ → 4.6★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#5 on Aug 15 → #6 on Sep 5 · 22 observed days#6▼1
  • Order tracking#6 on Aug 15 → #6 on Sep 5 · 22 observed days#6

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#5 of 174
Review percentile
98th
Rating percentile
60th
On the App Store
5.3 yrs
Commonly used with
Share of Loop Returns & Exchanges stores that also run each app
Klaviyo204 stores
94%
Gorgias111 stores
51%
Microsoft Clarity101 stores
47%
Triple Whale79 stores
36%
Yotpo70 stores
32%
Attentive65 stores
30%
Elevar57 stores
26%
Global-e53 stores
24%
Competitors
Alternatives buyers weigh against Loop Returns & Exchanges
See the full Loop Returns & Exchanges alternatives comparison
Compare Loop Returns & Exchanges head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Loop Returns & Exchanges
CheckoutCustomer accountsShopify POSShopify FlowShopify AdminAttentiveGlobal-EGorgiasKlaviyoNetSuiteShiphero
Apps similar to Loop Returns & Exchanges
The App Store's own "more apps like this" for Loop Returns & Exchanges
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ReturnGO Returns & Exchanges
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Frequently asked questions

Loop's AI-powered operations platform helps 5,000+ Shopify brands manage returns, exchanges, editing, tracking, fraud prevention, and more. It's a returns and exchanges tool for ecommerce stores.