OngoingAI

Usage & market intelligence

Observed on 422 ecommerce stores.

Stores observed
422
Ecommerce stores where OngoingAI has observed it
Shopify adoption
100%
422 Shopify stores
Shopify rating
4.6 ★
443 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 2 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days116▲ +5213
Last 90 days1210▲ +2420

Newly observed counts first appearances of Loop Returns & Exchanges in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.68average· 415 reviews analyzed· 373 with written feedback
89% 5★8% ≤3★

79% of attributable reviewers are United States merchants. 67% had used the app for a year or more when they reviewed.

The developer replies to 64% of reviews overall and 59% of critical ones.

Recent reviewers rate Loop Returns & Exchanges 3.86, below its 4.68 lifetime average.

Rating · last 90d
3.86
Recent direction
Replies to reviews
64%
Developer response rate
Replies to critical
59%
On 3★ and below
Long-term reviewers
67%
Using 1yr+ at review
Top merchant markets
United States 79%Australia 9%United Kingdom 5%Canada 4%Hong Kong SAR 1%
Tenure when reviewed
under a day 1%days 2%months 30%a year or more 67%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Loop Returns & Exchanges adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Loop Returns & Exchanges
Shopify
x
Notable stores using Loop Returns & Exchanges
Observed installs, highest-ranked first
StoreTraffic rankCohort
#22,366Top 25K
#37,458Top 50K
#37,633Top 50K
#43,778Top 50K
#50,626Top 100K
#52,027Top 100K
#53,061Top 100K
#57,152Top 100K
#66,013Top 100K
#85,801Top 100K

Showing 10 of 422 stores we track running Loop Returns & Exchanges.

Get the full list
Pricing
Free plan available
Checkout+
Free
  • • Returns software
  • • US & Canada domestic return labels
  • • Return Bars
  • • Advanced features
  • • Package protection
Essential
$155/month
  • • Unlimited destinations
  • • Automated return policies
  • • Carrier rate shopping
  • • Workflows
  • • More at link below ↓
Advanced
$340/month
  • • Full Essential plan, and
  • • Shop Now
  • • Instant exchange
  • • Bonus credit
  • • Fraud prevention
What does Loop Returns & Exchanges do?

Loop's AI-powered operations platform helps 5,000+ Shopify brands manage returns, exchanges, editing, tracking, fraud prevention, and more.

  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about behavior with Intelligence

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsOrder trackingBranded tracking pageOrder lookup pageReal-time trackingCustom tracking linkTranslationEstimated delivery dateGlobal trackingOrder exportMulti-carrierAPIEmailReal-time notificationsSMS
Review history
Daily review count on the Shopify App Store
443+33 · 30d~1.1/day· Rating 4.7★ → 4.6★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #7▲1
  • Order tracking
    #8▼1

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#5 of 183
Review percentile
98th
Rating percentile
61th
On the App Store
5.3 yrs
Commonly used with
Share of Loop Returns & Exchanges stores that also run each app
Klaviyo
x
Gorgias
x
Microsoft Clarity
x
Triple Whale
x
Yotpo
x
Attentive
x
Back in Stock (AMP)
x
Okendo
x
Competitors
Alternatives buyers weigh against Loop Returns & Exchanges
Compare Loop Returns & Exchanges head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
Works with
Integrations listed for Loop Returns & Exchanges
CheckoutCustomer accountsShopify POSShopify FlowShopify AdminAttentiveGlobal-EGorgiasKlaviyoNetSuiteShiphero
Apps similar to Loop Returns & Exchanges
The App Store's own "more apps like this" for Loop Returns & Exchanges

Frequently asked questions

Loop's AI-powered operations platform helps 5,000+ Shopify brands manage returns, exchanges, editing, tracking, fraud prevention, and more. It's a returns and exchanges tool for ecommerce stores.