Loop Returns & Exchanges

Shopify returns and exchanges app by Loop·Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue.

Snapshot

4.70(426 reviews)#7of 179 inReturns and exchanges

Ongoing.AI tracks Loop Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchangesOrder tracking

Rating

4.70

426 reviews

Pricing

From $155/mo

freemium

Built for Shopify

No

Years live

5

launched May 27, 2021

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+1

28-day Δ

-1

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

4274264264254245.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
Loop Returns & Exchanges lost 1 reviews over the last 28 days.

Category rank over time

Where Loop Returns & Exchanges sits day-by-day in Returns and exchanges.

Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →

#2#4#6#7#9May 28May 31Jun 4Jun 8Jun 12Loop Returns & Exchanges · #7Seel Worry‑Free Purchase · #6ParcelWILL Returns & Exchanges · #8
Best position observed: #7. Loop Returns & Exchanges climbed 1 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Loop Returns & Exchanges sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#7

of 179 active apps

Review count percentile

97th

vs category siblings

Rating percentile

54th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What Loop Returns & Exchanges has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+20shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 21, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.70(426 reviews)
  • 92%positive401
  • 1%neutral3
  • 8%negative34

Popular mentions

  • customer support
  • pricing
  • onboarding
  • sales practices

Top themes

  1. customer support1
  2. pricing1
  3. onboarding1
  4. sales practices1

What merchants praise

“Loop is a great app with tons of really useful features and has even better customer service! Rece was very responsive and went above and beyond to help us solve an internal issue asap.”
IBEX · 5★

What merchants complain about

“Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.”
United By Blue · 1★ · 2026-06-09

Plans

Loop Returns & Exchanges pricing tiers.

Checkout+

Free

  • Returns software
  • US & Canada domestic return labels
  • Return Bars
  • Advanced features
  • Package protection
  • More at link below ↓

Essential

$155/month

  • Unlimited destinations
  • Automated return policies
  • Carrier rate shopping
  • Workflows
  • More at link below ↓

Advanced

$340/month

  • Full Essential plan, and
  • Shop Now
  • Instant exchange
  • Bonus credit
  • Fraud prevention
  • More at link below ↓

Capabilities

What Loop Returns & Exchanges can do.

The 42 capabilities Loop Returns & Exchanges lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Returns and exchanges

Return options

9
  • Automated refunds
  • Manual refunds
  • Exchanges
  • Replacements
  • In-store returns
  • QR codes
  • Gift cards
  • Store credit
  • Gift returns

Return management

16
  • Automated approvals
  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Multi-language
  • Shipping labels
  • Return tracking
  • SMS notifications
  • Email notifications
  • Custom branding
  • Refund management
  • Stock updates
  • Customer blocklists
  • Analytics

Order tracking

Tracking

11
  • Branded tracking page
  • Order lookup page
  • Real-time tracking
  • Custom tracking link
  • Translation
  • Estimated delivery date
  • Global tracking
  • Order export
  • Multi-carrier
  • API
  • Analytics

Notifications

6
  • Email
  • Real-time notifications
  • SMS
  • Translation
  • Custom notifications
  • Automations

FAQ

Loop Returns & Exchanges — frequently asked questions.

What is Loop Returns & Exchanges on Shopify?
Loop Returns & Exchanges is a Shopify app in the Returns and exchanges category. Loop is the AI operations platform built for retention. Loop unites tracking, order editing, returns management, shipping, exchanges, fraud prevention and more into one AI-powered platform. Loop Intelligence learns from orders and shopper behavior to improve decisions over time - reducing return costs, preventing abuse, increasing exchanges, and delivering shopper confidence through predictable experiences. It averages 4.70 out of 5 across 426 merchant reviews on the Shopify App Store.
How much does Loop Returns & Exchanges cost?
Loop Returns & Exchanges offers a free plan and 2 paid plans starting at $155/month and going up to $340/month. The free plan includes Returns software, US & Canada domestic return labels, Return Bars, and Advanced features. The paid plans unlock advanced features beyond what's available on the free tier.
Is Loop Returns & Exchanges free?
Yes — Loop Returns & Exchanges offers a free plan alongside paid options. The free plan includes Returns software, US & Canada domestic return labels, and Return Bars. Paid plans start at $155/month for advanced features.
When was Loop Returns & Exchanges launched?
Loop Returns & Exchanges launched on May 27, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 426 merchant reviews.
Is Loop Returns & Exchanges Built for Shopify?
Loop Returns & Exchanges does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Loop Returns & Exchanges alternatives?
Merchants commonly compare Loop Returns & Exchanges with 17TRACK Order Tracking, ParcelWILL Order Tracking, EU Withdrawal Button & Form, and Track123 Order Tracking. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about Loop Returns & Exchanges?
8% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are customer support, pricing, and onboarding — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

17TRACK

17TRACK Order Tracking

4.90★3,486

Known for: billing-issues

CWILL

ParcelWILL Order Tracking

5.00★2,564

401layers UG (haftungsbeschraenkt)

EU Withdrawal Button & Form

4.90★2,131

Known for: ease-of-use

Track123

Track123 Order Tracking

4.90★1,469

Known for: tracking-accuracy

Browse more inAll Returns and exchanges apps All Order tracking apps

Common comparisons

Head-to-head pages.

Alternatives

Loop Returns Alternatives

See all alternatives →

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Loop Returns & Exchanges.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on Loop Returns & Exchanges

Prefer the source? View Loop Returns & Exchanges on the Shopify App Store ↗