OngoingAI

Outvio Returns and Helpdesk usage & market intelligence

Shopify rating

4.6 ★

27 reviews

Pricing
Free to install
Post-checkoutFree to install
What does Outvio Returns and Helpdesk do?

Outvio helps online shops optimise and automate post-checkout processes and enables them to deliver a 5-star shopping experience every time.

  • Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
  • Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
  • HelpDesk and Ticketing software with Unlimited agents, tickets and automations
  • Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
  • Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsHelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
27+1 · 26d· Rating 4.7★ → 4.6★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#44 on Aug 15 → #64 on Sep 5 · 22 observed days#64▼20
  • Returns and exchanges#69 on Aug 15 → #84 on Sep 5 · 22 observed days#84▼15

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#26 of 174
Review percentile
86th
Rating percentile
60th
On the App Store
4.9 yrs
Works with
Integrations listed for Outvio Returns and Helpdesk
CheckoutCorreosDHLDPDFedexGLSUPS
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Frequently asked questions

Outvio helps online shops optimise and automate post-checkout processes and enables them to deliver a 5-star shopping experience every time. It's a returns and exchanges tool for ecommerce stores.