OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
4.7 ★
28 reviews
Pricing
Free to install
Post-checkout
Free to install
What does Outvio Returns and Helpdesk do?

Outvio helps online shops optimise and automate post-checkout processes and enables them to deliver a 5-star shopping experience every time.

  • Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
  • Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
  • HelpDesk and Ticketing software with Unlimited agents, tickets and automations
  • Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
  • Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsHelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
28+2 · 30d~0.1/day· Rating steady at 4.7★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #32▲12
  • Returns and exchanges
    #48▲10

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#25 of 180
Review percentile
87th
Rating percentile
63th
On the App Store
5 yrs
Works with
Integrations listed for Outvio Returns and Helpdesk
CheckoutCorreosDHLDPDFedexGLSUPS
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Frequently asked questions

Outvio helps online shops optimise and automate post-checkout processes and enables them to deliver a 5-star shopping experience every time. It's a returns and exchanges tool for ecommerce stores.