OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Free
Free
  • • 10 tickets a month
  • • Full policy engine & core actions
  • • Email & storefront chat channels
Starter
Estimated monthly cost
14-day free trial
  • • 50 tickets a month, then $1.75 per extra
  • • Full deterministic policy engine
  • • Refunds, returns, edits & cancellations
  • • Email & storefront chat
  • • Gorgias & helpdesk sync
Growth
Estimated monthly cost
14-day free trial
  • • 175 tickets a month then $1.50 per extra
  • • Full deterministic policy engine
  • • Refunds, returns, edits & cancellations
  • • Email & storefront chat
  • • Gorgias & helpdesk sync
Scale
Estimated monthly cost
14-day free trial
  • • 500 tickets a month then $1.00 per extra
  • • Full deterministic policy engine
  • • Refunds, returns, edits & cancellations
  • • Gorgias & helpdesk sync
  • • Multilingual agent
What does Resolvas do?

Resolvas is an AI support agent for Shopify that resolves tickets, not just answers them. It works your whole inbox and takes the real action on your policies.

  • Answers your customers with speed, any hour of the day, non-scripted replies
  • Handles anything a real support rep would, from refunds to product questions
  • Approve or deny an over-cap ticket in one tap, straight from your phone
  • You give it your policies and update them anytime to shape how it answers
  • Review, reply to, and resolve every ticket from one built-in inbox

Features

HelpdeskEmailLive chatChatbotAuto-replyAI responsesAI summariesTicketingUnified inboxRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsMulti-languageAnalyticsReturns and exchangesAutomated refundsManual refundsExchangesReplacementsStore creditGift returnsAutomated approvalsCustom policiesNon-returnable itemsReturn windowsReturn reasonsEmail notificationsCustom brandingRefund management
Review history
Daily review count on the Shopify App Store
0±0 · 23d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 23 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #152▼28
  • Returns and exchanges
    #173▼26

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#152 of 162
Review percentile
7th
Rating percentile
64th
On the App Store
0.1 yrs
Works with
Integrations listed for Resolvas: AI, Helpdesk & Chat
Gorgias
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Frequently asked questions

Resolvas is an AI support agent for Shopify that resolves tickets, not just answers them. It works your whole inbox and takes the real action on your policies. It's a helpdesk tool for ecommerce stores.