OngoingAI

Charla Live Chat usage & market intelligence

Shopify rating

5.0 ★

3 reviews

Pricing
Free plan available
Free ForeverFree
  • • Includes 1 Agent
  • • Includes 1 Site
  • • Automated Chatflows and AI Chatbots
  • • Unlimited Conversations
  • • Visitor Insights
Starter$12/month
  • • All Free Plan Features
  • • Remove Charla Branding
  • • Unlimited AI Conversations
  • • Unlimited History
  • • Messenger/Instagram/WhatsApp Integration
What does Charla Live Chat do?

Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Inst...

  • Take the load off your agents with custom Chatflows and AI Chatbots.
  • Knowledge Base and Help Desk. Every tool you need to deliver the best support.
  • Chat on the Go with iOS/Android and Windows/macOS Apps
  • Multi-Site Support. Have one inbox for all your different stores.
  • OmniChannel with Instagram/Messenger and WhatsApp Integration

Features

ChatAI chatbotsLive chatSMSEmail chatFile uploadMulti-languagePush notificationsCallbackBehavior trackingAgent analyticsEncryptionCustomer insightsFAQsGreetingsQuick repliesSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
3±0 · 26d· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#168 of 852
Review percentile
80th
Rating percentile
100th
On the App Store
3.6 yrs
Works with
Integrations listed for Charla Live Chat
Facebook MessengerJavascript Client SDKWebhooks
Apps similar to Charla Live Chat
The App Store's own "more apps like this" for Charla Live Chat
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∞ Facebook & Instagram Shop AI
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Frequently asked questions

Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Inst... It's a chat tool for ecommerce stores.