OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
3 reviews
Pricing
Free plan available
Free Forever
Free
  • • Includes 1 Agent
  • • Includes 1 Site
  • • Automated Chatflows and AI Chatbots
  • • Unlimited Conversations
  • • Visitor Insights
Starter
$12/month
  • • All Free Plan Features
  • • Remove Charla Branding
  • • Unlimited AI Conversations
  • • Unlimited History
  • • Messenger/Instagram/WhatsApp Integration
What does Charla Live Chat do?

Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Inst...

  • Take the load off your agents with custom Chatflows and AI Chatbots.
  • Knowledge Base and Help Desk. Every tool you need to deliver the best support.
  • Chat on the Go with iOS/Android and Windows/macOS Apps
  • Multi-Site Support. Have one inbox for all your different stores.
  • OmniChannel with Instagram/Messenger and WhatsApp Integration

Features

ChatAI chatbotsLive chatSMSEmail chatFile uploadMulti-languagePush notificationsCallbackBehavior trackingAgent analyticsEncryptionCustomer insightsFAQsGreetingsQuick repliesSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
3±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #323▲84

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#171 of 889
Review percentile
81th
Rating percentile
100th
On the App Store
3.6 yrs
Works with
Integrations listed for Charla Live Chat
Facebook MessengerJavascript Client SDKWebhooks
Apps similar to Charla Live Chat
The App Store's own "more apps like this" for Charla Live Chat
Shopify Inbox
4.5(5,786)

Free

Dondy: WhatsApp Marketing+Chat
4.9(822)

Free plan available

InstaShop Instagram & Facebook
4.9(371)

Free plan available

Frequently asked questions

Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Inst... It's a chat tool for ecommerce stores.