Charla Live Chat

Charla Live Chat is a Shopify app in the Chat category. Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support. It averages 5.00 out of 5 across 4 merchant reviews on the Shopify App Store.

Charla Live Chat offers a free plan and a single paid plan at $12/month. The free plan includes Includes 1 Agent, Includes 1 Site, Automated Chatflows and AI Chatbots, and Unlimited Conversations. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.

Yes — Charla Live Chat offers a free plan alongside paid options. The free plan includes Includes 1 Agent, Includes 1 Site, and Automated Chatflows and AI Chatbots. Paid plans start at $12/month for advanced features.

Charla Live Chat launched on February 8, 2023 — over 3 years on the Shopify App Store. In that time it has gathered 4 merchant reviews.

Charla Live Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Charla Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.