Chat · refreshed Jun 12, 2026
Focal Live Chat & Helpdesk for Shopify
by Focal Software, Inc · Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
1 reviews, 5.00★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
5.00
1 reviews
Pricing
Free
free
Built for Shopify
No
Years live
5
launched Mar 11, 2021
Last updated
May 25, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Catalog position
Where Focal Live Chat & Helpdesk sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#287
of 767 active apps
Review count percentile
54th
vs category siblings
Rating percentile
70th
vs category siblings
Years on App Store
5
since 2021
Listing change cadence
What Focal Live Chat & Helpdesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · May 30
set to 2026-05-25
Works With · May 28
set to email facebook live chat sms wha…
Launched At · May 28
set to Mar 11, 2021
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive88% · 7
- Neutral0% · 0
- Negative13% · 1
“So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.”
“I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.”
Top themes
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Focal Live Chat & Helpdesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Focal Live Chat & Helpdesk on the Shopify App Store ↗