Focal Live Chat & Helpdesk

Shopify chat app by Focal Software, Inc·Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget

Snapshot

5.00(1 reviews)#298of 820 inChat

Ongoing.AI tracks Focal Live Chat & Helpdesk daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatForms

Rating

5.00

1 reviews

Pricing

Free

free

Built for Shopify

No

Years live

5

launched Mar 11, 2021

Last updated

Jul 3, 2026

Shopify listing

Catalog position

Where Focal Live Chat & Helpdesk sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#298

of 820 active apps

Review count percentile

54th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What Focal Live Chat & Helpdesk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-25 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-25 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 88%positive7
  • 0%neutral0
  • 13%negative1

Top themes

    What merchants praise

    “So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.”
    The Himalayan Winter · 5★ · 2022-11-03

    What merchants complain about

    “I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.”
    The Knickknack Shack by Darthside LLC · 1★

    FAQ

    Focal Live Chat & Helpdesk — frequently asked questions.

    What is Focal Live Chat & Helpdesk on Shopify?
    Focal Live Chat & Helpdesk is a Shopify app in the Chat category. Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Focal Live Chat & Helpdesk cost?
    Focal Live Chat & Helpdesk is free to install and use on Shopify — there are no paid plans on this app.
    Is Focal Live Chat & Helpdesk free?
    Yes — Focal Live Chat & Helpdesk is free to install and use on Shopify. There are no paid plans.
    When was Focal Live Chat & Helpdesk launched?
    Focal Live Chat & Helpdesk launched on March 11, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is Focal Live Chat & Helpdesk Built for Shopify?
    Focal Live Chat & Helpdesk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Focal Live Chat & Helpdesk alternatives?
    Merchants commonly compare Focal Live Chat & Helpdesk with Shopify Inbox, Powerful Contact Form Builder, Hulk Contact Form Builder, and Chatty AI Chatbot & Live Chat. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Powerful Form

    Powerful Contact Form Builder

    4.90★2,307

    HulkApps

    Hulk Contact Form Builder

    4.80★1,872

    Known for: bug

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    Browse more inAll Chat apps All Forms apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Focal Live Chat & Helpdesk.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Focal Live Chat & Helpdesk — free Start free

    Prefer the source? View Focal Live Chat & Helpdesk on the Shopify App Store ↗