OngoingAI

O usage & market intelligence

Shopify rating

4.9 ★

264 reviews

What merchants actually report
4.87average· 249 reviews analyzed· 238 with written feedback
92% 5★2% ≤3★

20% of attributable reviewers are United States merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 85% of reviews overall and 67% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

85%

Developer response rate

Replies to critical

67%

On 3★ and below

Long-term reviewers

11%

Using 1yr+ at review

Top merchant markets

United States 20%Philippines 10%Australia 8%China 7%Canada 5%

Tenure when reviewed

under a day 47%days 21%months 21%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does O do?

Let ping visitors and engage them with live chat conversation. All-in-one chat solution for supporting your customers (Facebook Messenger, WhatsAp, Instagram)

  • Build your customer support with Messenger chat, Teleram, and Instagram,...
  • All-in-one chat button lets customers chat with you via their preferred chat app
  • Customize chat widget's style, device & page target, and preset welcome messages
  • Analyze the effectiveness of chat channels: Messenger & contact form
  • Messenger welcome message box helps increase customer engagement

Features

ChatColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatarFormsContactsCustomFeedbackOrdersPop-upsRegistrationsFont and colorCustom fieldsCustom CSSEmbedded formsEmail templatesEmail responsesAuto-syncDashboardForm limitsHistoryAnalytics
Review history
Daily review count on the Shopify App Store
264+16 · 27d~0.6/day· Rating steady at 4.9★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Forms#20 on Aug 15 → #19 on Sep 5 · 22 observed days#19▲1
  • Chat#74 on Aug 15 → #77 on Sep 5 · 22 observed days#77▼3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#11 of 852
Review percentile
99th
Rating percentile
73th
On the App Store
10.6 yrs
Works with
Integrations listed for O: Chat buttons & Contact Form
Shopify AdminFacebook MessengerInstagramLive chatOmega
Apps similar to O
The App Store's own "more apps like this" for O
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4.9(126)

Free plan available

ChatPop: Multi Chat Widget

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SimpleCall ‑ Click to Call
3.8(16)

Free trial available

Frequently asked questions

Let ping visitors and engage them with live chat conversation. All-in-one chat solution for supporting your customers (Facebook Messenger, WhatsAp, Instagram) It's a chat tool for ecommerce stores.