OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.9 ★
263 reviews
What merchants actually report
4.87average· 249 reviews analyzed· 238 with written feedback
92% 5★2% ≤3★

20% of attributable reviewers are United States merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 85% of reviews overall and 67% of critical ones.

Rating · last 90d
—
Recent direction
Replies to reviews
85%
Developer response rate
Replies to critical
67%
On 3★ and below
Long-term reviewers
11%
Using 1yr+ at review
Top merchant markets
United States 20%Philippines 10%Australia 8%China 7%Canada 5%
Tenure when reviewed
under a day 47%days 21%months 21%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does O do?

Let ping visitors and engage them with live chat conversation. All-in-one chat solution for supporting your customers (Facebook Messenger, WhatsAp, Instagram)

  • Build your customer support with Messenger chat, Teleram, and Instagram,...
  • All-in-one chat button lets customers chat with you via their preferred chat app
  • Customize chat widget's style, device & page target, and preset welcome messages
  • Analyze the effectiveness of chat channels: Messenger & contact form
  • Messenger welcome message box helps increase customer engagement

Features

ChatColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatarFormsContactsCustomFeedbackOrdersPop-upsRegistrationsFont and colorCustom fieldsCustom CSSEmbedded formsEmail templatesEmail responsesAuto-syncDashboardForm limitsHistoryAnalytics
Review history
Daily review count on the Shopify App Store
263+14 · 30d~0.5/day· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Forms
    #19▼1
  • Chat
    #73▲4

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#11 of 891
Review percentile
99th
Rating percentile
72th
On the App Store
10.7 yrs
Works with
Integrations listed for O: Chat buttons & Contact Form
Shopify AdminFacebook MessengerInstagramLive chatOmega
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Frequently asked questions

Let ping visitors and engage them with live chat conversation. All-in-one chat solution for supporting your customers (Facebook Messenger, WhatsAp, Instagram) It's a chat tool for ecommerce stores.