O

Shopify chat app by Omega·Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.

Snapshot

4.90(260 reviews)#19of 812 inChat

Ongoing.AI tracks O daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatForms

Rating

4.90

260 reviews

Pricing

Free

free

Built for Shopify

No

Years live

10

launched Jan 20, 2016

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+0

28-day Δ

-2

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

2642632622612605.003.752.501.250.00May 28Jun 4Jun 12Jun 19Jun 27Total reviewsRating (0–5)
O lost 2 reviews over the last 28 days.

Category rank over time

Where O sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#69#70#71#72#73Jun 4Jun 4Jun 5Jun 6Jun 7O · #70
Best position observed: #70. O held steady over the window.

Catalog position

Where O sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#19

of 812 active apps

Review count percentile

98th

vs category siblings

Rating percentile

66th

vs category siblings

Years on App Store

10

since 2016

Listing change cadence

What O has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(260 reviews)
  • 98%positive306
  • 1%neutral2
  • 2%negative5

Popular mentions

  • customer support
  • performance
  • app functionality
  • product display issues
  • theme compatibility
  • bugs
  • customization
  • installation issues

Top themes

  1. customer support4
  2. performance2
  3. app functionality1
  4. product display issues1
  5. theme compatibility1
  6. bugs1
  7. customization1
  8. installation issues1

What merchants praise

“Easy customization. Effortless live chat for you and your customers. It even has guest chat option for customers that don't want to log-in their facebook account. Great costumer service. Strongly recommend.”
Vokaal · 5★

What merchants complain about

“This app did not work properly for me. when installed my product pictures were not visible, reinstalled twice but would not work properly with Electron theme. customer Support was no help at all. Their best troubleshooting method was to reinstall the app.....wow.”
Spy Fox Gadgets Inc. · 2★

Capabilities

What Chat buttons & Contact Form can do.

The 26 capabilities Chat buttons & Contact Form lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Customization

9
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Chat assignment
  • Chat flows
  • Agent avatar

Forms

Form types

6
  • Contacts
  • Custom
  • Feedback
  • Orders
  • Pop-ups
  • Registrations

Customization

5
  • Font and color
  • Custom fields
  • Custom CSS
  • Embedded forms
  • Email templates

Data management

6
  • Email responses
  • Auto-sync
  • Dashboard
  • Form limits
  • History
  • Analytics

FAQ

Chat buttons & Contact Form — frequently asked questions.

What is Chat buttons & Contact Form on Shopify?
Chat buttons & Contact Form, officially listed on the Shopify App Store as O: Chat buttons & Contact Form, is a Shopify app in the Chat category. With one-click integration with Omega: Facebook Messenger Chat & Contact Form, you can keep conversions persistent across your Shopify stores through Facebook chat, chat popup, and 20+ platforms like SMS, Email, Viber, Phone, WeChat, Skype, Line, TikTok, Telegram, Facebook and Instagram, etc. Omega Facebook Messenger Chat help increase sales conversions, generate leads, and improve customer support with one live chat button. It averages 4.90 out of 5 across 260 merchant reviews on the Shopify App Store.
How much does Chat buttons & Contact Form cost?
Chat buttons & Contact Form is free to install and use on Shopify — there are no paid plans on this app.
Is Chat buttons & Contact Form free?
Yes — Chat buttons & Contact Form is free to install and use on Shopify. There are no paid plans.
When was Chat buttons & Contact Form launched?
Chat buttons & Contact Form launched on January 20, 2016 — over 10 years on the Shopify App Store. In that time it has gathered 260 merchant reviews.
Is Chat buttons & Contact Form Built for Shopify?
Chat buttons & Contact Form does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Chat buttons & Contact Form alternatives?
Merchants commonly compare Chat buttons & Contact Form with Shopify Inbox, Powerful Contact Form Builder, Hulk Contact Form Builder, and Chatty AI Chatbot & Live Chat. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about Chat buttons & Contact Form?
2% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are customer support, performance, and app functionality — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Powerful Form

Powerful Contact Form Builder

4.90★2,306

HulkApps

Hulk Contact Form Builder

4.80★1,872

Known for: bug

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,804

Known for: bug

Browse more inAll Chat apps All Forms apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running O.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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Prefer the source? View O on the Shopify App Store ↗