Rating
4.90
261 reviews
Pricing
Free
free
Built for Shopify
No
Years live
10
launched Jan 20, 2016
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
-1
28-day Δ
-2
Rating change
7-day Δ
+0.00
28-day Δ
+0.10
Category rank over time
Where O sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where O sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#18
of 767 active apps
Review count percentile
98th
vs category siblings
Rating percentile
67th
vs category siblings
Years on App Store
10
since 2016
Listing change cadence
What O has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-08 → 2026-06-10
Shopify Lastmod · Jun 10
2026-06-06 → 2026-06-08
Shopify Lastmod · Jun 7
2026-06-05 → 2026-06-06
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive98% · 306
- Neutral1% · 2
- Negative2% · 5
“Easy customization. Effortless live chat for you and your customers. It even has guest chat option for customers that don't want to log-in their facebook account. Great costumer service. Strongly recommend.”
“This app did not work properly for me. when installed my product pictures were not visible, reinstalled twice but would not work properly with Electron theme. customer Support was no help at all. Their best troubleshooting method was to reinstall the app.....wow.”
Top themes
- 1. customer-support4
- 2. performance2
- 3. app-functionality1
- 4. product-display-issues1
- 5. theme-compatibility1
- 6. bugs1
- 7. customization1
- 8. installation-issues1
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running O.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View O on the Shopify App Store ↗