OngoingAI

Massively Live Chat & Chatbots usage & market intelligence

Pricing
Free plan available
BasicFree
  • • Chat widget on your website
  • • Live chat for one agent
  • • Scripted Chatbot
  • • Shopify Integration
  • • 50 monthly chats
Business$39/month

14-day free trial

  • • Basic plus:
  • • AI Powered Smart Answers
  • • Messenger
  • • Instagram
  • • SMS
Premium$69/month

14-day free trial

  • • Business Plus:
  • • Unlimited monthly chats
  • • Chat Logs
  • • Access to Authoring Tool to support custom Integrations/message types
What does Massively Live Chat & Chatbots do?

Connect with customers 24/7 on the channels they perfer. All-in-one helpdesk for Shopify merchants. Automate answers for up to 80% of customer questions.

  • Live Chat to seamlessly connect customers to agents when required.
  • Generative AI-Powered Smart Answers which can automate your business’s FAQs.
  • Easily deploy to websites, Instagram, Facebook Messenger, SMS, & Google Search.
  • Flow Builder allows businesses to build a custom bot or use pre-built templates.
  • Shopify order lookup allows our bots to check order status and self-serve.

Features

ChatAI chatbotsLive chatSMSSocial mediaFile uploadMulti-languageFAQsGreetingsQuick repliesOrder updatesColor and fontBusiness hoursWelcome messagesChat buttonsChat flowsAgent avatarHelpdeskChatbotSelf-serviceHelp centerAuto-replyAI responsesUnified inboxRule-based triggersOrder trackingReports
Catalog position
Within Chat on the App Store
Rank by reviews
#341 of 819
Review percentile
58th
Rating percentile
63th
On the App Store
2.4 yrs
Works with
Integrations listed for Massively Live Chat & Chatbots
Facebook MessengerGoogle Business MessagesInstagramSMSZendesk
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Frequently asked questions

Connect with customers 24/7 on the channels they perfer. All-in-one helpdesk for Shopify merchants. Automate answers for up to 80% of customer questions. It's a chat tool for ecommerce stores.