OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
3.9 ★
36 reviews
What merchants actually report
4.08average· 37 reviews analyzed· 22 with written feedback
68% 5★22% ≤3★

38% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 97% of reviews overall and 88% of critical ones.

Recent reviewers rate Jotform AI Chatbot 5.00, above its 4.08 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
97%
Developer response rate
Replies to critical
88%
On 3★ and below
Long-term reviewers
3%
Using 1yr+ at review
Top merchant markets
United States 38%Canada 11%United Kingdom 8%Singapore 5%Australia 5%
Tenure when reviewed
under a day 19%days 39%months 39%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does Jotform AI Chatbot do?

Boost customer support on Shopify with an AI chatbot and live chat. Answer FAQs instantly, reduce tickets, and improve customer satisfaction no coding required

  • AI chatbots provide real-time, personalized assistance on products and policies.
  • Shopify integration keeps product and order details updated no coding needed.
  • Smart automation handles inquiries, guides purchases, and recommends products.
  • Provide customer support over chat and voice calls with human-like AI responses.
  • Your customers can communicate with you via WhatsApp, Instagram, and Messenger.

Features

ChatAI chatbotsLive chatMulti-languageCustomer insightsDiscountsFAQsProduct recommendationsQuick repliesOrder updatesSurveysColor and fontChat windowWelcome messagesChat buttonsAgent avatarHelpdeskChatbotPhoneSocial mediaSelf-serviceHelp centerAuto-replyAI responsesTicketingRule-based triggersCustomer notificationsFeedback surveys
Review history
Daily review count on the Shopify App Store
36+3 · 30d~0.1/day· Rating steady at 3.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #41▼15
  • Chat
    #149▼13

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#51 of 889
Review percentile
94th
Rating percentile
65th
On the App Store
1.4 yrs
Works with
Integrations listed for Jotform AI Chatbot ‑ Live Chat
Shopify AdminCanvaInstagramMessengerSMSWhatsAppWordpress
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Frequently asked questions

Boost customer support on Shopify with an AI chatbot and live chat. Answer FAQs instantly, reduce tickets, and improve customer satisfaction no coding required It's a chat tool for ecommerce stores.