OngoingAI

Jotform AI Chatbot usage & market intelligence

Shopify rating

3.9 ★

35 reviews

What merchants actually report
4.06average· 36 reviews analyzed· 21 with written feedback
67% 5★22% ≤3★

36% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 97% of reviews overall and 88% of critical ones.

Recent reviewers rate Jotform AI Chatbot 5.00, above its 4.06 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

97%

Developer response rate

Replies to critical

88%

On 3★ and below

Long-term reviewers

3%

Using 1yr+ at review

Top merchant markets

United States 36%Canada 11%United Kingdom 8%Singapore 6%Australia 6%

Tenure when reviewed

under a day 20%days 40%months 37%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does Jotform AI Chatbot do?

Boost customer support on Shopify with an AI chatbot and live chat. Answer FAQs instantly, reduce tickets, and improve customer satisfaction no coding required

  • AI chatbots provide real-time, personalized assistance on products and policies.
  • Shopify integration keeps product and order details updated no coding needed.
  • Smart automation handles inquiries, guides purchases, and recommends products.
  • Provide customer support over chat and voice calls with human-like AI responses.
  • Your customers can communicate with you via WhatsApp, Instagram, and Messenger.

Features

ChatAI chatbotsLive chatMulti-languageCustomer insightsDiscountsFAQsProduct recommendationsQuick repliesOrder updatesSurveysColor and fontChat windowWelcome messagesChat buttonsAgent avatarHelpdeskChatbotPhoneSocial mediaSelf-serviceHelp centerAuto-replyAI responsesTicketingRule-based triggersCustomer notificationsFeedback surveys
Review history
Daily review count on the Shopify App Store
35+3 · 26d~0.1/day· Rating 3.8★ → 3.9★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#25 on Aug 15 → #31 on Sep 5 · 22 observed days#31▼6

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#51 of 852
Review percentile
94th
Rating percentile
65th
On the App Store
1.4 yrs
Works with
Integrations listed for Jotform AI Chatbot ‑ Live Chat
Shopify AdminCanvaInstagramMessengerSMSWhatsAppWordpress
Apps similar to Jotform AI Chatbot
The App Store's own "more apps like this" for Jotform AI Chatbot
Tidio: AI Chatbot & Live Chat
4.8(1,335)

Free plan available

QuickCEP: AI Support Agent
4.9(56)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(703)

Free trial available

Frequently asked questions

Boost customer support on Shopify with an AI chatbot and live chat. Answer FAQs instantly, reduce tickets, and improve customer satisfaction no coding required It's a chat tool for ecommerce stores.