Chat · refreshed Jun 12, 2026
Jotform AI Chatbot ‑ Live Chat for Shopify
by Jotform Inc. · Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
31 reviews, 3.80★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
3.80
31 reviews
Pricing
From $39/mo
freemium
Built for Shopify
Yes
Years live
1
launched Apr 16, 2025
Last updated
Jun 9, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
-1
Rating change
7-day Δ
+0.00
28-day Δ
-0.10
Category rank over time
Where Jotform AI Chatbot ‑ Live Chat sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Jotform AI Chatbot ‑ Live Chat sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#73
of 767 active apps
Review count percentile
90th
vs category siblings
Rating percentile
57th
vs category siblings
Years on App Store
1
since 2025
Listing change cadence
What Jotform AI Chatbot ‑ Live Chat has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 10
2026-06-07 → 2026-06-09
Shopify Lastmod · Jun 8
2026-06-06 → 2026-06-07
Shopify Lastmod · Jun 7
2026-06-05 → 2026-06-06
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive85% · 45
- Neutral2% · 1
- Negative13% · 7
“I had some trouble upgrading my plan through Shopify since the discount wasn’t applying. It took a bit longer than expected, but Jotform eventually fixed the problem and honored the discount. Thank you for making it right — everything is working well now.”
“Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.”
Top themes
- 1. chatbot-performance1
- 2. product-accuracy1
- 3. customer-support1
- 4. bug1
Plans
Jotform AI Chatbot ‑ Live Chat pricing tiers.
Starter
Free
- 5 Chatbots
- 100 monthly conversations
- 10,000 monthly sessions
- 50 minutes phone calls
- 250 monthly SMS
- 10M characters of knowledge base
Bronze
$39/month
- 25 Chatbots
- 1,000 monthly conversations
- 100,000 monthly sessions
- 100 minutes phone calls
- 300 monthly SMS
- 20M characters of knowledge base
Silver
$49/month
- 50 Chatbots
- 2,500 monthly conversations
- 1,000,000 monthly sessions
- 200 minutes phone call
- 500 monthly SMS
- 50M characters of knowledge base
Gold
$129/month
- 100 Chatbots
- 10,000 monthly conversations
- 2,000,000 monthly sessions
- 300 minutes phone call
- 750 monthly SMS
- 100M characters of knowledge base
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Jotform AI Chatbot ‑ Live Chat.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Jotform AI Chatbot ‑ Live Chat on the Shopify App Store ↗