Jotform AI Chatbot ‑ Live Chat
Shopify chat app by Jotform Inc.·Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
Snapshot
Ongoing.AI tracks Jotform AI Chatbot ‑ Live Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
3.80
31 reviews
Pricing
From $39/mo
freemium
Built for Shopify
Yes
Years live
1
launched Apr 16, 2025
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+1
28-day Δ
+0
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where Jotform AI Chatbot ‑ Live Chat sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Catalog position
Where Jotform AI Chatbot ‑ Live Chat sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#75
of 812 active apps
Review count percentile
91th
vs category siblings
Rating percentile
58th
vs category siblings
Years on App Store
1
since 2025
Listing change cadence
What Jotform AI Chatbot ‑ Live Chat has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 85%positive45
- 2%neutral1
- 13%negative7
Popular mentions
- chatbot performance
- product accuracy
- customer support
- bug
Top themes
- chatbot performance1
- product accuracy1
- customer support1
- bug1
What merchants praise
“I was getting tired of trying Chat ai agents having tested many. This one actually works amazingly well . I tested it with many scenarios questions and even got angry with it it to test its response. It learns very well and outshines its competitors . More importantly it interacts with the customers very well and promotes sales . AAA”
What merchants complain about
“Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.”
Plans
Jotform AI Chatbot ‑ Live Chat pricing tiers.
Starter
Free
- 5 Chatbots
- 100 monthly conversations
- 10,000 monthly sessions
- 50 minutes phone calls
- 250 monthly SMS
- 10M characters of knowledge base
Bronze
$39/month
- 25 Chatbots
- 1,000 monthly conversations
- 100,000 monthly sessions
- 100 minutes phone calls
- 300 monthly SMS
- 20M characters of knowledge base
Silver
$49/month
- 50 Chatbots
- 2,500 monthly conversations
- 1,000,000 monthly sessions
- 200 minutes phone call
- 500 monthly SMS
- 50M characters of knowledge base
Gold
$129/month
- 100 Chatbots
- 10,000 monthly conversations
- 2,000,000 monthly sessions
- 300 minutes phone call
- 750 monthly SMS
- 100M characters of knowledge base
Capabilities
What Jotform AI Chatbot can do.
The 28 capabilities Jotform AI Chatbot lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
4- AI chatbots
- Live chat
- Multi-language
- Customer insights
Automated responses
6- Discounts
- FAQs
- Product recommendations
- Quick replies
- Order updates
- Surveys
Customization
5- Color and font
- Chat window
- Welcome messages
- Chat buttons
- Agent avatar
Helpdesk
Channels
7- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- FAQs
Workflow automation
6- Auto-reply
- AI responses
- Ticketing
- Rule-based triggers
- Customer notifications
- Feedback surveys
FAQ
Jotform AI Chatbot — frequently asked questions.
What is Jotform AI Chatbot on Shopify?
How much does Jotform AI Chatbot cost?
Is Jotform AI Chatbot free?
When was Jotform AI Chatbot launched?
Is Jotform AI Chatbot Built for Shopify?
What are the best Jotform AI Chatbot alternatives?
What complaints come up about Jotform AI Chatbot?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Jotform AI Chatbot ‑ Live Chat.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Jotform AI Chatbot ‑ Live Chat on the Shopify App Store ↗