OngoingAI

Fin AI Agent & Intercom usage & market intelligence

Shopify rating

3.8 ★

18 reviews

Pricing
Free trial available
Fin AI Agent$0.99 one-time charge
  • • With Intercom or your current helpdesk
Essential$39/month

14-day free trial · or $348/year and save 26%

  • • Customer support for small businesses
Advanced$99/month

14-day free trial · or $1,020/year and save 14%

  • • Powerful AI features for growing teams.
Expert$139/month

14-day free trial · or $1,584/year and save 5%

  • • Security and reporting for larger teams.
What does Fin AI Agent & Intercom do?

Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency...

  • Fin helps shoppers discover products, answer questions, & resolve order queries
  • One conversation, shopping and support in a single experience
  • Edit shipping info, issue refunds, and create orders without leaving Intercom
  • Multi-store support: connect all Shopify stores to one workspace in minutes
  • Track Shopify events and use customer data to send targeted messages

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportVideo callsSocial mediaFile uploadMulti-languageReal-time translationPush notificationsCallbackAgent analyticsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellSurveysColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsHelpdeskEmailChatbotPhoneHelp centerTicketingUnified inboxAuto-assign
Review history
Daily review count on the Shopify App Store
18+2 · 29d~0.1/day· Rating 4.6★ → 3.8★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#59▼31

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#78 of 866
Review percentile
91th
Rating percentile
64th
On the App Store
10 yrs
Works with
Integrations listed for Fin AI Agent & Intercom
10+ IntegrationsFacebookSalesforceStripeWhatsappZendesk
Apps similar to Fin AI Agent & Intercom
The App Store's own "more apps like this" for Fin AI Agent & Intercom
Tidio: AI Chatbot & Live Chat
4.8(1,340)

Free plan available

QuickCEP: AI Support Agent
4.9(55)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(704)

Free trial available

Frequently asked questions

Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency... It's a chat tool for ecommerce stores.