Fin AI Agent & Intercom
Shopify chat app by Intercom·Fin for Ecommerce and Intercom are built to deliver perfect customer experiences.
Snapshot
Ongoing.AI tracks Fin AI Agent & Intercom daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.50
18 reviews
Pricing
From $0/mo
free_trial
Built for Shopify
No
Years live
9
launched Aug 31, 2016
Last updated
Jul 1, 2026
Shopify listing
Category rank over time
Where Fin AI Agent & Intercom sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Catalog position
Where Fin AI Agent & Intercom sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#97
of 812 active apps
Review count percentile
88th
vs category siblings
Rating percentile
61th
vs category siblings
Years on App Store
9
since 2016
Listing change cadence
What Fin AI Agent & Intercom has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 72%positive18
- 0%neutral0
- 28%negative7
Popular mentions
- performance
- feature gap
- integration quality
Top themes
- performance1
- feature gap1
- integration quality1
What merchants praise
“Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!”
What merchants complain about
“Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*”
Plans
Fin AI Agent & Intercom pricing tiers.
Fin AI Agent
$0.99 one-time charge
- With Intercom or your current helpdesk
Essential
$39/month
- Customer support for small businesses
Advanced
$99/month
- Powerful AI features for growing teams.
Expert
$139/month
- Security and reporting for larger teams.
Capabilities
What Fin AI Agent & Intercom can do.
The 48 capabilities Fin AI Agent & Intercom lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
13- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Agent analytics
Automated responses
9- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Surveys
Customization
9- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
Helpdesk
Channels
7- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Help center
Workflow automation
10- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Order tracking
- Multi-language
- Multi-store
- Analytics
- Reports
FAQ
Fin AI Agent & Intercom — frequently asked questions.
What is Fin AI Agent & Intercom on Shopify?
How much does Fin AI Agent & Intercom cost?
When was Fin AI Agent & Intercom launched?
Is Fin AI Agent & Intercom Built for Shopify?
What are the best Fin AI Agent & Intercom alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Fin AI Agent & Intercom.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Fin AI Agent & Intercom on the Shopify App Store ↗