Aiva

Shopify helpdesk app by AivaIO·One AI-powered inbox for all customer messages. Respond faster using your store's context.

Snapshot

5.00(1 reviews)#85of 196 inHelpdesk

Ongoing.AI tracks Aiva daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskChat

Rating

5.00

1 reviews

Pricing

From $35/mo

free_trial

Built for Shopify

No

Years live

0

launched Jan 23, 2026

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Aiva sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

Not enough history yet — chart fills in as the index accumulates.

Catalog position

Where Aiva sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#85

of 196 active apps

Review count percentile

56th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Aiva has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-05-30 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-20works_with: Gmail Google Calendar Outlook Ou… → Shopify Admin Gmail Google Calen…shopify_lastmod: 2026-06-20 → 2026-06-28works_with: Shopify Admin Gmail Google Calen… → Gmail Google Calendar Outlook Ou…shopify_lastmod: 2026-06-28 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Works With · Jun 29

Shopify Admin Gmail Google Calen… → Gmail Google Calendar Outlook Ou…

Shopify Lastmod · Jun 29

2026-06-20 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive2
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “This has been extremely helpful for managing my business'. Saving me countless hours everyday responding to customer emails.”
    OzCamps · 5★ · 2026-02-20

    Plans

    Aiva pricing tiers.

    Basic

    $35/month

      Professional

      $95/month

        Enterprise

        $239/month

          Capabilities

          What Aiva can do.

          The 10 capabilities Aiva lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

          Helpdesk

          Channels

          4
          • Email
          • Live chat
          • Chatbot
          • Social media

          Workflow automation

          3
          • Auto-reply
          • Response templates
          • AI responses

          Chat

          Real-time messaging

          1
          • AI chatbots

          Automated responses

          1
          • Quick replies

          Customization

          1
          • Chat assignment

          FAQ

          Aiva — frequently asked questions.

          What is Aiva on Shopify?
          Aiva, officially listed on the Shopify App Store as Aiva: AI Inbox Assistant, is a Shopify app in the Helpdesk category. Running a Shopify store means handling customer messages from email, chat, and social media. Switching between apps wastes time and important inquiries get missed. Aiva solves this by unifying all your communications in one AI-powered inbox. It leverages your store data—orders, products, and customers—to draft personalized responses instantly. Messages are automatically classified by priority so you focus on what matters most. Spend less time managing messages, more time growing your business. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
          How much does Aiva cost?
          Aiva has 3 paid plans on the Shopify App Store, starting at $35/month and going up to $239/month.
          Is Aiva free?
          No, Aiva is a paid Shopify app. Plans start at $35/month on the Shopify App Store.
          When was Aiva launched?
          Aiva launched on January 23, 2026. In that time it has gathered 1 merchant reviews.
          Is Aiva Built for Shopify?
          Aiva does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
          What are the best Aiva alternatives?
          Merchants commonly compare Aiva with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

          Alternatives

          Apps merchants pick instead.

          Shopify

          Shopify Inbox

          4.70★5,443

          Known for: missing-features

          Chatty AI Sales Agent - For live chat & helpdesk

          Chatty AI Chatbot & Live Chat

          4.90★1,806

          Known for: bug

          TIDIO LLC

          Tidio ‑ Live Chat & AI Chatbot

          4.70★1,272

          Known for: customer-support

          Pushdaddy

          Pushdaddy Many Chat ,Cloud API

          4.30★985

          Known for: customer-support

          Browse more inAll Helpdesk apps All Chat apps

          Methodology

          Where the numbers come from.

          Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

          Find every brand running Aiva.

          Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

          Track Aiva — free Start free

          Prefer the source? View Aiva on the Shopify App Store ↗