Supportify

Shopify chat app by Supportify As·Automate your customer support in minutes with AI agents and AI chatbot. Save time and cut costs.

Snapshot

5.00(18 reviews)#98of 812 inChat

Ongoing.AI tracks Supportify daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

18 reviews

Pricing

From $0/mo

freemium

Built for Shopify

Yes

Years live

0

launched Oct 31, 2025

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+1

28-day Δ

+1

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

#18#17#17#16#155.003.752.501.250.00May 28Jun 5Jun 13Jun 21Jun 30Total reviewsRating (0–5)
Supportify added 1 reviews over the last 28 days.

Category rank over time

Where Supportify sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#54#59#64#69#74May 28May 30Jun 2Jun 4Jun 7Supportify · #59
Best position observed: #55. Supportify slipped 4 positions over the window.

Catalog position

Where Supportify sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#98

of 812 active apps

Review count percentile

88th

vs category siblings

Rating percentile

69th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Supportify has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+20shopify_lastmod: 2026-06-10 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24pricing_tiers: Free plan → Free planshopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-27 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(18 reviews)
  • 100%positive19
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Supportify has been so helpful and a great function to implement in our stores to upgrade our customer support. We recommend!”
    SLEEPERS EU · 5★ · 2026-06-26

    Plans

    Supportify pricing tiers.

    Free plan

    Free to install

    • 50 free AI sessions included
    • Handles orders, returns & refunds
    • Full Shopify order integration
    • Upload your own knowledge base
    • Unlimited seats
    • Chat via Emails, Messenger and Instagram
    • Connect shipping and return portal

    Capabilities

    What Supportify can do.

    The 21 capabilities Supportify lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    8
    • AI chatbots
    • Live chat
    • Email chat
    • Social media
    • File upload
    • Multi-language
    • Push notifications
    • Encryption

    Automated responses

    6
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Order updates

    Customization

    7
    • Color and font
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Chat assignment
    • Chat flows

    FAQ

    Supportify — frequently asked questions.

    What is Supportify on Shopify?
    Supportify, officially listed on the Shopify App Store as Supportify: AI‑powered support, is a Shopify app in the Chat category. Instantly deploy AI support agents and AI chatbots that handles your support tickets across chat, email, Instagram and Facebook. Supportify is an AI customer support agent built for Shopify that doesn’t just reply to customers — it actually acts. Your agent can cancel orders, track shipments, create return labels and give your customer instant resolutions — no human needed. Simply install the app, connect your FAQ and tools, and let Supportify handle support 24/7. Powered by Claude and GPT. It averages 5.00 out of 5 across 18 merchant reviews on the Shopify App Store.
    How much does Supportify cost?
    Supportify is priced at $0/month on the Shopify App Store.
    When was Supportify launched?
    Supportify launched on October 31, 2025. In that time it has gathered 18 merchant reviews.
    Is Supportify Built for Shopify?
    Yes — Supportify carries Shopify's Built for Shopify badge. This certification is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value, and is reviewed by the Shopify team rather than self-declared by the developer.
    What are the best Supportify alternatives?
    Merchants commonly compare Supportify with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,439

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★983

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Supportify.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Supportify

    Prefer the source? View Supportify on the Shopify App Store ↗