Kandid

Shopify chat app by Kandid·Kandid AI boosts store conversion through human-like interactions tailored to each shopper's journey

Snapshot

5.00(9 reviews)#128of 820 inChat

Ongoing.AI tracks Kandid daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatUpsell and cross-sell

Rating

5.00

9 reviews

Pricing

From $99/mo

freemium

Built for Shopify

No

Years live

1

launched Jun 25, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Kandid sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#128

of 820 active apps

Review count percentile

84th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What Kandid has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-05 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-19 → 2026-06-29

Shopify Lastmod · Jun 20

2026-06-18 → 2026-06-19

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(9 reviews)
  • 100%positive9
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Integrating Kandid AI has streamlined our systems end-to-end, making operations significantly more seamless. It has not only improved our response time but also enhanced overall efficiency, reduced manual effort, and enabled more consistent, reliable communication across touchpoints. The result is a smoother experience for both our team and our customers.”
    The Basics Woman · 5★ · 2026-05-18

    Plans

    Kandid pricing tiers.

    Pay-as-you-Grow

    Free to install

    • 100 free visitors a month
    • Up to 100 products
    • Self-serve onboarding
    • Chat support
    • AI Sales skills

    Starter plan

    $99/month

    • Up to 10K visitors/mo
    • Up to 1,000 products
    • Email support
    • AI Sales skills
    • Custom branding
    • AI training
    • AI product recommendations

    Basic Plan

    $199/month

    • Up to 25K visitors/mo
    • Up to 2,000 products
    • Chat support
    • AI Sales skills
    • Custom branding
    • AI training
    • AI product recommendations

    Standard Plan

    $350/month

    • Up to 50K visitors/mo
    • Up to 5K products
    • Chat support
    • AI Sales skills
    • Custom branding
    • AI training
    • AI Product recommendations

    Capabilities

    What Kandid can do.

    The 38 capabilities Kandid lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    5
    • AI chatbots
    • Live chat
    • Multi-language
    • Behavior tracking
    • Customer insights

    Automated responses

    9
    • Cart recovery
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Order updates
    • Cross-sell
    • Upsell

    Customization

    9
    • Color and font
    • Emojis and stickers
    • Chat window
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    Upsell and cross-sell

    Customization

    5
    • Cart upsell
    • Product page upsell
    • One-click add-ons
    • Pop-ups
    • Multi-language

    Offers and recommendations

    6
    • Warranties
    • Product add-ons
    • Product recommendations
    • Frequently bought together
    • Bundles
    • AI recommendations

    Analytics

    4
    • A/B testing
    • Click-through rates
    • Conversion rates
    • Recommendation performance

    FAQ

    Kandid — frequently asked questions.

    What is Kandid on Shopify?
    Kandid, officially listed on the Shopify App Store as Kandid: ChatGPT For E‑commerce, is a Shopify app in the Chat category. Kandid trains an AI agent on your store’s products, pages, and custom content like PDFs, blogs, and FAQs. The bot can showcase products, assist with order tracking, and automatically answer repetitive queries. Once installed, merchants receive a dashboard to view conversions, analyze user interactions, track active sessions, and update product or provider-related information in real-time. Merchants can also fully customize the chatbot’s appearance to match their brand. It averages 5.00 out of 5 across 9 merchant reviews on the Shopify App Store.
    How much does Kandid cost?
    Kandid offers a free plan and 3 paid plans starting at $99/month and going up to $350/month. The free plan includes 100 free visitors a month, Up to 100 products, Self-serve onboarding, and Chat support. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Kandid free?
    Yes — Kandid offers a free plan alongside paid options. The free plan includes 100 free visitors a month, Up to 100 products, and Self-serve onboarding. Paid plans start at $99/month for advanced features.
    When was Kandid launched?
    Kandid launched on June 25, 2025 — over 1 year on the Shopify App Store. In that time it has gathered 9 merchant reviews.
    Is Kandid Built for Shopify?
    Kandid does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Kandid alternatives?
    Merchants commonly compare Kandid with PageFly Landing Page Builder, Shopify Inbox, Kaching Bundles App & Upsells, and BOGOS. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    PageFly

    PageFly Landing Page Builder

    4.90★5,644

    Known for: customer-support

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Kaching Bundles & Upsells

    Kaching Bundles App & Upsells

    5.00★4,655

    BOGOS

    BOGOS: Free Gift Bundle Upsell

    5.00★3,953

    Known for: ease-of-use

    Browse more inAll Chat apps All Upsell and cross-sell apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Kandid.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Kandid — free Start free

    Prefer the source? View Kandid on the Shopify App Store ↗