SmartBot
Shopify chat app by BestChat·24/7 Unlimited AI Chatbot & Live Chat for Sales & Support
Snapshot
Ongoing.AI tracks SmartBot daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.70
408 reviews
Pricing
From $30/mo
freemium
Built for Shopify
Yes
Years live
2
launched Aug 1, 2023
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+6
28-day Δ
+10
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where SmartBot sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Keyword rank over time
Where SmartBot shows up in App Store search.
Daily position on the Shopify App Store search-results page for every tracked term SmartBot ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #66 on "upsell".
upsell
#67
best #66
+8 positions
Catalog position
Where SmartBot sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#8
of 812 active apps
Review count percentile
99th
vs category siblings
Rating percentile
62th
vs category siblings
Years on App Store
2
since 2023
Listing change cadence
What SmartBot has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 94%positive421
- 3%neutral14
- 2%negative11
Top themes
What merchants praise
“I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier.”
What merchants complain about
“This app does have great features. However, please note that if you cancel your subscription immediately, you will not receive a refund. I contacted them repeatedly but received no response. After uninstalling the app, their manager sent me an email. When I replied to this email again requesting a refund, I received no response. Please choose this app with caution; you'll waste a lot of time and money. If the Bestchat administrators see this review, please refund our subscription fee, as we didn't even use the features!”
Plans
SmartBot pricing tiers.
Free
Free
- 300 AI chats (lifetime)
- 7-day Growth trial included
- Supports up to 50 products
Starter
$30/month
- Unlimited AI chats
- Supports up to 200 products
- Learns FAQs & Policies
- WhatsApp live agent handoff
- Custom knowledge base
Growth
$100/month
- Supports up to 1,500 products
- Learns from Blogs & Files
- Smart AI sales follow-up
- AI email reply & Product highlights
- Real-time sales pop-ups
Pro
$300/month
- Supports up to 20,000 products
- Advanced AI chat automation
- AI-optimized product data
- High concurrency support
- Superior AI performance
- Support headless storefronts
- Priority customer support
Capabilities
What SmartBot can do.
The 21 capabilities SmartBot lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
2- AI chatbots
- Multi-language
Automated responses
5- Discounts
- FAQs
- Greetings
- Product recommendations
- Upsell
Customization
6- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Agent avatar
Upsell and cross-sell
Customization
4- Product page upsell
- Pop-ups
- Multi-currency
- Multi-language
Offers and recommendations
2- Product recommendations
- AI recommendations
Analytics
2- Recommendation performance
- Optimization suggestions
FAQ
SmartBot — frequently asked questions.
What is SmartBot on Shopify?
How much does SmartBot cost?
Is SmartBot free?
When was SmartBot launched?
Is SmartBot Built for Shopify?
What are the best SmartBot alternatives?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running SmartBot.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View SmartBot on the Shopify App Store ↗