OngoingAI

SmartBot usage & market intelligence

Shopify rating

4.7 ★

456 reviews

What merchants actually report
4.71average· 437 reviews analyzed· 340 with written feedback
80% 5★6% ≤3★

31% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 92% of reviews overall and 93% of critical ones.

Recent sentiment holds steady at 4.69, in line with the 4.71 lifetime average.

Rating · last 90d

4.69

Recent direction

Replies to reviews

92%

Developer response rate

Replies to critical

93%

On 3★ and below

Long-term reviewers

3%

Using 1yr+ at review

Top merchant markets

United States 31%Canada 7%Germany 6%France 6%Australia 6%

Tenure when reviewed

under a day 51%days 32%months 14%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 300 AI chats (lifetime)
  • • 7-day Growth trial included
  • • Supports up to 50 products
Starter$30/month

or $288/year and save 20%

  • • Unlimited AI chats
  • • Supports up to 500 products
  • • Learns FAQs & Policies
  • • WhatsApp live agent handoff
  • • Custom knowledge base
Growth$100/month

or $960/year and save 20%

  • • Supports up to 3,000 products
  • • Learns from Blogs & Files
  • • Smart AI sales follow-up
  • • AI email reply & Product highlights
  • • Real-time sales pop-ups
Pro$300/month

or $2,880/year and save 20%

  • • Supports up to 20,000 products
  • • Advanced AI chat automation
  • • AI-optimized product data
  • • High concurrency support
  • • Superior AI performance
What does SmartBot do?

SmartBot is a powerful AI-driven customer support solution for Shopify stores. Enhance customer satisfaction, automate support, and boost sales with SmartBot

  • Deep Learning AI: Understands products, policies, pages, and store knowledge.
  • Smarter Sales: Boost conversions with AI recommendations and support.
  • Custom Workflows: Set business rules and let AI follow them automatically.
  • Omnichannel Messaging: AI hands off to live agents via WhatsApp and email.
  • Product Highlighting: AI extracts selling points to aid purchase decisions.

Features

ChatAI chatbotsMulti-languageDiscountsFAQsGreetingsProduct recommendationsUpsellColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsAgent avatarUpsell and cross-sellProduct page upsellPop-upsMulti-currencyAI recommendationsRecommendation performanceOptimization suggestions
Review history
Daily review count on the Shopify App Store
456+27 · 27d~1.0/day· Rating steady at 4.7★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#8 on Aug 15 → #8 on Sep 6 · 23 observed days#8
  • Upsell and cross-sell#17 on Aug 15 → #16 on Sep 6 · 23 observed days#16▲1

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Chat on the App Store
Rank by reviews
#6 of 854
Review percentile
99th
Rating percentile
69th
On the App Store
3.1 yrs
Works with
Integrations listed for SmartBot: Leading AI Chatbot
CheckoutShopify FlowShopify AdminChatGPTGeminiGorgiasGPT-5KlaviyoWhatsApp
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Frequently asked questions

SmartBot is a powerful AI-driven customer support solution for Shopify stores. Enhance customer satisfaction, automate support, and boost sales with SmartBot It's a chat tool for ecommerce stores.