OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
461 reviews
What merchants actually report
4.71average· 440 reviews analyzed· 341 with written feedback
80% 5★6% ≤3★

31% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 92% of reviews overall and 93% of critical ones.

Recent sentiment holds steady at 4.71, in line with the 4.71 lifetime average.

Rating · last 90d
4.71
Recent direction
Replies to reviews
92%
Developer response rate
Replies to critical
93%
On 3★ and below
Long-term reviewers
3%
Using 1yr+ at review
Top merchant markets
United States 31%Canada 7%Germany 6%France 6%Australia 6%
Tenure when reviewed
under a day 51%days 32%months 14%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 300 AI chats (lifetime)
  • • 7-day Growth trial included
  • • Supports up to 50 products
Starter
$30/month
or $288/year and save 20%
  • • Unlimited AI chats
  • • Supports up to 500 products
  • • Learns FAQs & Policies
  • • WhatsApp live agent handoff
  • • Custom knowledge base
Growth
$100/month
or $960/year and save 20%
  • • Supports up to 3,000 products
  • • Learns from Blogs & Files
  • • Smart AI sales follow-up
  • • AI email reply & Product highlights
  • • Real-time sales pop-ups
Pro
$300/month
or $2,880/year and save 20%
  • • Supports up to 20,000 products
  • • Advanced AI chat automation
  • • AI-optimized product data
  • • High concurrency support
  • • Superior AI performance
What does SmartBot do?

SmartBot is a powerful AI-driven customer support solution for Shopify stores. Enhance customer satisfaction, automate support, and boost sales with SmartBot

  • Deep Learning AI: Understands products, policies, pages, and store knowledge.
  • Smarter Sales: Boost conversions with AI recommendations and support.
  • Custom Workflows: Set business rules and let AI follow them automatically.
  • Omnichannel Messaging: AI hands off to live agents via WhatsApp and email.
  • Product Highlighting: AI extracts selling points to aid purchase decisions.

Features

ChatAI chatbotsMulti-languageDiscountsFAQsGreetingsProduct recommendationsUpsellColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsAgent avatarUpsell and cross-sellProduct page upsellPop-upsMulti-currencyAI recommendationsRecommendation performanceOptimization suggestions
Review history
Daily review count on the Shopify App Store
461+25 · 29d~0.9/day· Rating steady at 4.7★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #10▼2
  • Upsell and cross-sell
    #22▼4

Tracked daily · last 29 days · as of 2026-09-26

Catalog position
Within Chat on the App Store
Rank by reviews
#6 of 893
Review percentile
99th
Rating percentile
69th
On the App Store
3.2 yrs
Works with
Integrations listed for SmartBot: Leading AI Chatbot
CheckoutShopify FlowShopify AdminChatGPTGeminiGorgiasGPT-5KlaviyoWhatsApp
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Frequently asked questions

SmartBot is a powerful AI-driven customer support solution for Shopify stores. Enhance customer satisfaction, automate support, and boost sales with SmartBot It's a chat tool for ecommerce stores.