OngoingAI

Rep AI usage & market intelligence

Shopify rating

4.7 ★

113 reviews

What merchants actually report
4.90average· 94 reviews analyzed· 91 with written feedback
96% 5★3% ≤3★

67% of attributable reviewers are United States merchants. 7% had used the app for a year or more when they reviewed.

The developer replies to 10% of reviews overall and 33% of critical ones.

Recent reviewers rate Rep AI 5.00, above its 4.90 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

10%

Developer response rate

Replies to critical

33%

On 3★ and below

Long-term reviewers

7%

Using 1yr+ at review

Top merchant markets

United States 67%United Kingdom 9%Australia 9%Canada 5%Germany 3%

Tenure when reviewed

under a day 1%days 19%months 72%a year or more 7%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
Pay-as-you-GrowFree to install
  • • 100 free visitors a month
  • • Up to 100 products
  • • Self-serve onboarding
  • • Chat support
  • • AI Sales skills
Starter plan$104/month

14-day free trial · or $995/year and save 20%

  • • Up to 10K visitors/mo
  • • Up to 1,000 products
  • • Email support
  • • AI Sales skills
  • • Custom branding
Basic Plan$209/month

14-day free trial · or $2,006/year and save 20%

  • • Up to 25K visitors/mo
  • • Up to 2,000 products
  • • Chat support
  • • AI Sales skills
  • • Custom branding
Standard Plan$368/month

14-day free trial · or $3,528/year and save 20%

  • • Up to 50K visitors/mo
  • • Up to 5K products
  • • Chat support
  • • AI Sales skills
  • • Custom branding
What does Rep AI do?

Rep AI is a proactive AI chatbot for Shopify. Its AI chat greets shoppers, recommends products, answers support 24/7, and hands off to live chat when needed.

  • Behavioral AI spots hesitating shoppers and opens an AI chat to save the sale
  • AI shopping assistant recommends products and guides shoppers to checkout
  • Automates support 24/7: order tracking, returns & FAQs—deflecting tickets
  • Hands off to live chat agents with the full conversation summarized
  • GPT AI trained on your catalog, policies & brand voice—always on-brand

Features

ChatAI chatbotsLive chatEmail chatMulti-languageCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatarUpsell and cross-sellCart upsellProduct page upsellThank you page upsellPop-upsProduct add-onsFrequently bought togetherTiered discountsAI recommendationsA/B testingClick-through ratesConversion ratesRecommendation performanceOptimization suggestions
Review history
Daily review count on the Shopify App Store
113+21 · 30d~0.7/day· Rating steady at 4.7★
Aug 10Sep 8

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#60▼29
  • Upsell and cross-sell#96▼24

Tracked daily · last 25 days · as of 2026-09-08

Catalog position
Within Chat on the App Store
Rank by reviews
#29 of 854
Review percentile
97th
Rating percentile
69th
On the App Store
4.4 yrs
Works with
Integrations listed for Rep AI: AI Agent & Live Chat
AttentiveGorgiasKlaviyoPostscriptTapcartZendesk
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Frequently asked questions

Rep AI is a proactive AI chatbot for Shopify. Its AI chat greets shoppers, recommends products, answers support 24/7, and hands off to live chat when needed. It's a chat tool for ecommerce stores.