Rep AI

Shopify chat app by Rep AI Technologies Inc.·AI Chatbot for Sales. Boost conversion with ChatGPT AI Chat, Live Chat & AI Shopping Assistant

Snapshot

4.70(111 reviews)#40of 811 inChat

Ongoing.AI tracks Rep AI daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatUpsell and cross-sell

Rating

4.70

111 reviews

Pricing

From $99/mo

freemium

Built for Shopify

No

Years live

4

launched Apr 18, 2022

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

1111111101091095.003.752.501.250.00May 28Jun 2Jun 7Jun 12Jun 18Total reviewsRating (0–5)
Rep AI added 0 reviews over the last 28 days.

Category rank over time

Where Rep AI sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#28#33#38#42#47May 28May 31Jun 4Jun 7Jun 11Rep AI · #40✧AiLead · #39AskTimmy AI Chat Bot AI Search · #41
Best position observed: #32. Rep AI slipped 7 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Rep AI sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#40

of 811 active apps

Review count percentile

95th

vs category siblings

Rating percentile

62th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What Rep AI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+20shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.70(111 reviews)
  • 95%positive115
  • 2%neutral2
  • 3%negative4

Popular mentions

  • ease of use
  • customer support
  • ai accuracy
  • sales impact
  • automation
  • analytics
  • pricing
  • billing issues

Top themes

  1. ease of use2
  2. customer support2
  3. ai accuracy1
  4. sales impact1
  5. automation1
  6. analytics1
  7. pricing1
  8. billing issues1

What merchants praise

“Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.”
The Tea Makers of London · 5★

What merchants complain about

“paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.”
American Hospital Supply · 1★ · 2026-02-25

Plans

Rep AI pricing tiers.

Pay-as-you-Grow

Free to install

  • 100 free visitors a month
  • Up to 100 products
  • Self-serve onboarding
  • Chat support
  • AI Sales skills

Starter plan

$99/month

  • Up to 10K visitors/mo
  • Up to 1,000 products
  • Email support
  • AI Sales skills
  • Custom branding
  • AI training
  • AI product recommendations

Basic Plan

$199/month

  • Up to 25K visitors/mo
  • Up to 2,000 products
  • Chat support
  • AI Sales skills
  • Custom branding
  • AI training
  • AI product recommendations

Standard Plan

$350/month

  • Up to 50K visitors/mo
  • Up to 5K products
  • Chat support
  • AI Sales skills
  • Custom branding
  • AI training
  • Product recommendations

Capabilities

What Rep AI can do.

The 41 capabilities Rep AI lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Real-time messaging

5
  • AI chatbots
  • Live chat
  • Email chat
  • Multi-language
  • Customer insights

Automated responses

11
  • Cart recovery
  • COD verification
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Review requests
  • Order updates
  • Cross-sell
  • Upsell

Customization

9
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Chat assignment
  • Chat flows
  • Agent avatar

Upsell and cross-sell

Customization

5
  • Cart upsell
  • Product page upsell
  • Thank you page upsell
  • Pop-ups
  • Multi-language

Offers and recommendations

5
  • Product add-ons
  • Product recommendations
  • Frequently bought together
  • Tiered discounts
  • AI recommendations

Analytics

6
  • A/B testing
  • Click-through rates
  • Conversion rates
  • Recommendation performance
  • Optimization suggestions
  • Funnel performance

FAQ

Rep AI — frequently asked questions.

What is Rep AI on Shopify?
Rep AI, officially listed on the Shopify App Store as Rep AI: AI Chat & Live Chat, is a Shopify app in the Chat category. Grow sales with Rep AI. Our AI chat guides shoppers from browser to buyer using behavioral AI. ChatGPT-powered conversational AI that acts as a sales agent, recommends products, and answers support questions. Brand your AI assistant and seamlessly use an AI shopping assistant to answer product-related questions. Hand over to live chat if your AI Chatbot is unable to answer. Empower your business with Chat AI to upsell. Easily migrate from Gorgias, Chatty, Tidio, Kustomer, or ManyChat. It averages 4.70 out of 5 across 111 merchant reviews on the Shopify App Store.
How much does Rep AI cost?
Rep AI offers a free plan and 3 paid plans starting at $99/month and going up to $350/month. The free plan includes 100 free visitors a month, Up to 100 products, Self-serve onboarding, and Chat support. The paid plans unlock advanced features beyond what's available on the free tier.
Is Rep AI free?
Yes — Rep AI offers a free plan alongside paid options. The free plan includes 100 free visitors a month, Up to 100 products, and Self-serve onboarding. Paid plans start at $99/month for advanced features.
When was Rep AI launched?
Rep AI launched on April 18, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 111 merchant reviews.
Is Rep AI Built for Shopify?
Rep AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Rep AI alternatives?
Merchants commonly compare Rep AI with PageFly Landing Page Builder, Shopify Inbox, Kaching Bundles App & Upsells, and BOGOS. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What do merchants praise about Rep AI?
95% of analyzed merchant reviews skew positive. The themes most often cited in positive reviews are ease of use, customer support, and ai accuracy — see the review fingerprint above for the full breakdown.
What complaints come up about Rep AI?
3% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are pricing, billing issues, and feature limitations — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

PageFly

PageFly Landing Page Builder

4.90★5,645

Known for: stability

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Kaching Bundles & Upsells

Kaching Bundles App & Upsells

5.00★4,641

BOGOS

BOGOS: Free Gift Bundle Upsell

5.00★3,953

Known for: ui-customization

Browse more inAll Chat apps All Upsell and cross-sell apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Rep AI.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on Rep AI

Prefer the source? View Rep AI on the Shopify App Store ↗