Helpium

Shopify chat app by Helpium, LLC·AI chat that answers shopper questions and handles order, return, and refund requests.

Snapshot

#382of 798 inChat

Helpium is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 25, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $14/mo

free_trial

Built for Shopify

No

Years live

0

launched Jun 16, 2026

Last updated

Jun 23, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where Helpium sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#382

of 798 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Helpium has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-23name: set to Helpium: AI Support Chattagline: set to AI chat that answers shopper que…description: set to Helpium adds an AI chat widget t…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to free_trialpricing_tiers: set to Basic (+2 more)primary_price_value: set to 14categories: set to Chatlaunched_at: set to Jun 16, 2026works_with: set to noneJun 4, 26Jun 14, 26Jun 25, 26

Works With · Jun 25

set to none

Launched At · Jun 25

set to Jun 16, 2026

Categories · Jun 25

set to Chat

PricingIdentity & listingCadence

Plans

Helpium pricing tiers.

Basic

$14.99/month

  • Unlimited seats
  • 15,000 AI messages/mo
  • Live chat widget
  • Order, product & policy answers

Pro

$49.99/month

  • Everything in Basic
  • 100,000 AI messages/mo
  • Custom AI actions and workflows

Pro Max

$99.99/month

  • Everything in Pro
  • 250,000 AI messages/mo
  • Priority support

Capabilities

What Helpium can do.

The 12 capabilities Helpium lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

4
  • AI chatbots
  • Live chat
  • File upload
  • Multi-language

Automated responses

3
  • FAQs
  • Greetings
  • Order updates

Customization

5
  • Color and font
  • Business hours
  • Welcome messages
  • Chat assignment
  • Agent avatar

FAQ

Helpium — frequently asked questions.

What is Helpium on Shopify?
Helpium, officially listed on the Shopify App Store as Helpium: AI Support Chat, is a Shopify app in the Chat category. Helpium adds an AI chat widget to your storefront that instantly answers customer questions from your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds in the chat, so your team handles fewer repetitive tickets. When a question needs a person, the conversation hands off to a live agent. Setup is a single theme toggle with no code, and you can match the widget's color, position, and bot name to your brand.
How do I add Helpium on Shopify?
Open the Helpium listing in the Shopify App Store at apps.shopify.com/helpium, choose "Add app," and complete the Shopify install flow. After installation, you can configure Helpium from your Shopify admin under Apps.
How much does Helpium cost?
Helpium has 3 paid plans on the Shopify App Store, starting at $14/month and going up to $99.99/month.
Is Helpium free?
No, Helpium is a paid Shopify app. Plans start at $14/month on the Shopify App Store.
When was Helpium launched?
Helpium launched on June 16, 2026.
Is Helpium Built for Shopify?
Helpium does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Helpium alternatives?
Merchants commonly compare Helpium with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,414

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,796

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,267

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★984

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Helpium.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on Helpium

Prefer the source? View Helpium on the Shopify App Store ↗