OngoingAI

Helpium usage & market intelligence

Pricing
Free trial available
Basic$14.99/month

14-day free trial · or $144/year and save 20%

  • • Unlimited seats
  • • 15,000 AI messages/mo
  • • Live chat widget
  • • Order, product & policy answers
Pro$49.99/month

14-day free trial · or $504/year and save 16%

  • • Everything in Basic
  • • 100,000 AI messages/mo
  • • Custom AI actions and workflows
Pro Max$99.99/month

14-day free trial · or $999/year and save 17%

  • • Everything in Pro
  • • 250,000 AI messages/mo
  • • Priority support
What does Helpium do?

Helpium is an AI chat widget that answers customer questions, tracks orders, and handles returns automatically, then brings in a live agent when needed.

  • AI answers shopper questions instantly from your store's own knowledge
  • Customers track orders, cancel them, and start returns or refunds in chat
  • Hands off to a live agent when a shopper needs human help
  • Turn on the chat widget with a single theme toggle, no coding needed
  • Match the widget's color, position, and bot name to your brand

Features

ChatAI chatbotsLive chatFile uploadMulti-languageFAQsGreetingsOrder updatesColor and fontBusiness hoursWelcome messagesChat assignmentAgent avatar
Review history
Daily review count on the Shopify App Store
0±0 · 26d· Rating steady at 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#599 of 852
Review percentile
30th
Rating percentile
61th
On the App Store
0.2 yrs
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Frequently asked questions

Helpium is an AI chat widget that answers customer questions, tracks orders, and handles returns automatically, then brings in a live agent when needed. It's a chat tool for ecommerce stores.