Crisp ‑ Helpdesk & AI Chatbot

Crisp, officially listed on the Shopify App Store as Crisp ‑ Helpdesk & AI Chatbot, is a Shopify app in the Chat category. Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store. It averages 4.10 out of 5 across 34 merchant reviews on the Shopify App Store.

Crisp offers a free plan and 3 paid plans starting at $45/month and going up to $295/month. The free plan includes 2 Seats, Website chat, Shopify data synchronization, and Mobile apps. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Crisp offers a free plan alongside paid options. The free plan includes 2 Seats, Website chat, and Shopify data synchronization. Paid plans start at $45/month for advanced features.

Crisp launched on December 16, 2022 — over 3 years on the Shopify App Store. In that time it has gathered 34 merchant reviews.

Crisp does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Crisp with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

76% of analyzed merchant reviews skew positive. The themes most often cited in positive reviews are ease of use, integration, and customer support — see the review fingerprint above for the full breakdown.

22% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are account management, customer support, and ai quality — see the review fingerprint above for the per-merchant detail.