Chat · refreshed Jun 12, 2026
Crisp ‑ Helpdesk & AI Chatbot for Shopify
by Crisp · Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
34 reviews, 4.10★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.10
34 reviews
Pricing
From $45/mo
freemium
Built for Shopify
No
Years live
3
launched Dec 16, 2022
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Crisp ‑ Helpdesk & AI Chatbot sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Crisp ‑ Helpdesk & AI Chatbot sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#69
of 767 active apps
Review count percentile
91th
vs category siblings
Rating percentile
58th
vs category siblings
Years on App Store
3
since 2022
Listing change cadence
What Crisp ‑ Helpdesk & AI Chatbot has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-09 → 2026-06-10
Shopify Lastmod · Jun 10
2026-06-07 → 2026-06-09
Shopify Lastmod · Jun 8
2026-06-06 → 2026-06-07
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive76% · 31
- Neutral2% · 1
- Negative22% · 9
“La meilleur app chat, équipe bien plus réactive que d'autres logiciels. Nous les utilisons depuis le lancement.”
“Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!”
Top themes
- 1. customer-support2
- 2. ease-of-use1
- 3. integration1
- 4. account-management1
- 5. ai-quality1
- 6. missing-features1
- 7. user-interface1
- 8. email-management1
Plans
Crisp ‑ Helpdesk & AI Chatbot pricing tiers.
Free
Free
- 2 Seats
- Website chat
- Shopify data synchronization
- Mobile apps
- Contact form
Mini
$45/month
- 4 seats
- 5 000 User Profiles
- Automated Chat Greetings
- Unlimited History
- Messenger
- Custom Email Domain
- Outlook Integration
- Gmail Integration
Essentials
$95/month
- 10 Seats
- 50 000 User Profiles
- 1 Sub Inbox
- Custom Train AI Agent
- Limited AI Automations
- WhatsApp, Instagram & SMS
- Klaviyo
Plus
$295/month
- 20 Seats
- 200 000 User profiles
- 5 Sub-Inboxes
- Unlimited AI Automations
- Unlimited AI Site Search
- Advanced Analytics
- Customer Portal
- &more
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Crisp ‑ Helpdesk & AI Chatbot.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Crisp ‑ Helpdesk & AI Chatbot on the Shopify App Store ↗