Omi

Shopify chat app by Omi·Online shopping has never had a sales associate. Now it does. Built for retail.

Snapshot

#379of 806 inChat

Omi is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 26, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $599/mo

paid

Built for Shopify

No

Years live

0

launched Sep 22, 2025

Last updated

Jun 25, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where Omi sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#379

of 806 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Omi has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-25name: set to Omitagline: set to Online shopping has never had a …description: set to Omi is the in-store experience, …icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to paidpricing_tiers: set to Proprimary_price_value: set to 599categories: set to Chatlaunched_at: set to Sep 22, 2025works_with: set to Shopify Admin Gorgias Sywm Zende…Jun 6, 26Jun 16, 26Jun 27, 26

Works With · Jun 26

set to Shopify Admin Gorgias Sywm Zende…

Launched At · Jun 26

set to Sep 22, 2025

Categories · Jun 26

set to Chat

PricingIdentity & listingCadence

Plans

Omi pricing tiers.

Pro

$599/month

    Capabilities

    What Omi can do.

    The 18 capabilities Omi lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    4
    • AI chatbots
    • Email chat
    • Agent analytics
    • Customer insights

    Automated responses

    9
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Review requests
    • Order updates
    • Upsell
    • Send transcript

    Customization

    5
    • Color and font
    • Business hours
    • Welcome messages
    • Chat buttons
    • Agent avatar

    FAQ

    Omi — frequently asked questions.

    What is Omi on Shopify?
    Omi is a Shopify app in the Chat category. Omi is the in-store experience, online. It works the way your best in-store staff does. Greeting shoppers, suggesting what pairs well, surfacing what's on sale, and finding alternatives when something is out of stock. Omi understands your catalog, recommends complementary products, and handles order and product questions automatically. Connects to your Shopify catalog with self-serve setup. Nothing about your current site changes.
    How do I add Omi on Shopify?
    Open the Omi listing in the Shopify App Store at apps.shopify.com/omi-2, choose "Add app," and complete the Shopify install flow. After installation, you can configure Omi from your Shopify admin under Apps.
    How much does Omi cost?
    Omi has a single paid plan at $599/month on the Shopify App Store.
    Is Omi free?
    No, Omi is a paid Shopify app. Plans start at $599/month on the Shopify App Store.
    When was Omi launched?
    Omi launched on September 22, 2025.
    Is Omi Built for Shopify?
    Omi does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Omi alternatives?
    Merchants commonly compare Omi with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,428

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,800

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,267

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★982

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Omi.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Omi

    Prefer the source? View Omi on the Shopify App Store ↗