Customer Service & Help center

Shopify chat app by Carthike·This app isn’t compatible with your store

Snapshot

#727of 820 inChat

Customer Service & Help center is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $29/mo

freemium

Built for Shopify

No

Years live

6

launched Apr 17, 2020

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Customer Service & Help center sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#727

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

6

since 2020

Listing change cadence

What Customer Service & Help center has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+10shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Customer Service & Help center pricing tiers.

Starter Plan

Free

  • Up to 100 conversations are free
  • Unlimited agents
  • Unlimited conversations
  • Email + Livechat + Social Inbox
  • Unlimited Reporting

Unlimited Plan

$29/month

  • Unlimited agents
  • Unlimited conversations
  • Email + Livechat + Social Inbox
  • Unlimited Reporting

FAQ

Customer Service & Help center — frequently asked questions.

What is Customer Service & Help center on Shopify?
Customer Service & Help center is a Shopify app in the Chat category. This app isn’t compatible with your store.
How much does Customer Service & Help center cost?
Customer Service & Help center offers a free plan and a single paid plan at $29/month. The free plan includes Up to 100 conversations are free, Unlimited agents, Unlimited conversations, and Email + Livechat + Social Inbox. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
Is Customer Service & Help center free?
Yes — Customer Service & Help center offers a free plan alongside paid options. The free plan includes Up to 100 conversations are free, Unlimited agents, and Unlimited conversations. Paid plans start at $29/month for advanced features.
When was Customer Service & Help center launched?
Customer Service & Help center launched on April 17, 2020 — over 6 years on the Shopify App Store.
Is Customer Service & Help center Built for Shopify?
Customer Service & Help center does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Customer Service & Help center alternatives?
Merchants commonly compare Customer Service & Help center with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Customer Service & Help center.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Customer Service & Help center — free Start free

Prefer the source? View Customer Service & Help center on the Shopify App Store ↗