Chatgram — Live Chat & Support

Chatgram, officially listed on the Shopify App Store as Chatgram — Live Chat & Support, is a Shopify app in the Chat category. Your customers won't wait. Your dashboard makes them. Every minute a Shopify shopper waits for a reply is a minute closer to refund, abandonment, or a 1-star review. Yet most support tools force your team into yet another tab, another login, another inbox to babysit. Chatgram fixes that instantly: we turn every chat from your Shopify storefront into a structured ticket inside the app your team already opens 100 times a day — Telegram. No new dashboard. No training. No expensive helpdesks.

Chatgram is free to install and use on Shopify — there are no paid plans on this app.

Yes — Chatgram is free to install and use on Shopify. There are no paid plans.

Chatgram launched on May 19, 2026.

Chatgram does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Chatgram with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.