Gravio

Gravio, officially listed on the Shopify App Store as Gravio: AI Chatbot & Live Chat, is a Shopify app in the Chat category. Gravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses. Gravio reduces repetitive tickets, improves response speed, and helps merchants scale customer support efficiently without increasing support staff. It averages 5.00 out of 5 across 9 merchant reviews on the Shopify App Store.

Gravio offers a free plan and 3 paid plans starting at $19/month and going up to $139/month. The free plan includes 20 conversations, Product agent, Info agent, and Faqs. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Gravio offers a free plan alongside paid options. The free plan includes 20 conversations, Product agent, and Info agent. Paid plans start at $19/month for advanced features.

Gravio launched on October 7, 2025. In that time it has gathered 9 merchant reviews.

Gravio does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Gravio with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.