WhatsRoute

Shopify chat app by PIXIFOX MEDIA SOLUTION·Route WhatsApp chats to multiple agents instantly. Add a custom storefront button for easy support.

Snapshot

#739of 806 inChat

WhatsRoute is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 26, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

0

launched Jan 26, 2026

Last updated

Jun 25, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where WhatsRoute sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#739

of 806 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What WhatsRoute has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-25name: set to WhatsRoutetagline: set to Route WhatsApp chats to multiple…description: set to WhatsRoute allows merchants to a…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to freemiumpricing_tiers: set to Starter Planprimary_price_value: set to nonecategories: set to Chatlaunched_at: set to Jan 26, 2026works_with: set to noneJun 6, 26Jun 16, 26Jun 27, 26

Works With · Jun 26

set to none

Launched At · Jun 26

set to Jan 26, 2026

Categories · Jun 26

set to Chat

PricingIdentity & listingCadence

Plans

WhatsRoute pricing tiers.

Starter Plan

Free to install

  • 2 Support Agents FREE
  • Weighted Agent Routing
  • Storefront Chat Button
  • Customizable Colors & Styles
  • Pre-filled Message Templates
  • Agent Performance Analytics
  • Mobile-Responsive Design
  • Lightweight & Fast Loading

Capabilities

What WhatsRoute can do.

The 4 capabilities WhatsRoute lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

2
  • Live chat
  • Agent analytics

Customization

2
  • Chat buttons
  • Chat assignment

FAQ

WhatsRoute — frequently asked questions.

What is WhatsRoute on Shopify?
WhatsRoute is a Shopify app in the Chat category. WhatsRoute allows merchants to add a customizable WhatsApp chat button to their online store, enabling direct communication with customers. The app routes incoming chat requests to multiple support agents based on configured weight settings, helping distribute inquiries efficiently across your team. You can customize the button’s appearance to match your store’s theme, including colors, size, and pre-filled message templates. The dashboard provides analytics on total button clicks.
How do I add WhatsRoute on Shopify?
Open the WhatsRoute listing in the Shopify App Store at apps.shopify.com/whatsroute, choose "Add app," and complete the Shopify install flow. After installation, you can configure WhatsRoute from your Shopify admin under Apps.
How much does WhatsRoute cost?
WhatsRoute is priced at $0/month on the Shopify App Store.
When was WhatsRoute launched?
WhatsRoute launched on January 26, 2026.
Is WhatsRoute Built for Shopify?
WhatsRoute does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best WhatsRoute alternatives?
Merchants commonly compare WhatsRoute with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,428

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,800

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,267

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★982

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running WhatsRoute.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on WhatsRoute

Prefer the source? View WhatsRoute on the Shopify App Store ↗