Is BestChat well reviewed?

BestChat holds an average rating of 4.7 out of 5 across 142 reviews.

How much does BestChat cost?

Free plan available. Plans: Free (Free), Starter ($10/month), Basic ($30/month), Growth ($60/month).

Does BestChat have a free plan?

Yes — BestChat offers a free plan (80 ai chats per month, ai insights feature, ai help me write feature), with paid plans for higher volume.

BestChat: Reviews, Stores & Alternatives

Name: BestChat
Availability: InStock
Rating: 4.7 (142 reviews)
Author: BestChat

BestChat usage & market intelligence

Shopify rating

4.7 ★

142 reviews

What merchants actually report

4.84average· 134 reviews analyzed· 117 with written feedback

90% 5★4% ≤3★

26% of attributable reviewers are United States merchants. 6% had used the app for a year or more when they reviewed.

The developer replies to 98% of reviews overall and 100% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

98%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

Using 1yr+ at review

Top merchant markets

United States 26%China 11%Hong Kong SAR 8%Australia 6%United Kingdom 6%

Tenure when reviewed

under a day 53%days 25%months 17%a year or more 6%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing

Free plan available

FreeFree

• 80 AI chats per month
• AI Insights feature
• AI help me write feature
• 80 Products AI learning
• 20 AI knowledge entries

Starter$10/month

• 300 AI chats per month
• AI Insights feature
• AI help me write feature
• 300 Products AI learning
• 100 AI knowledge entries

Basic$30/month

• 1,000 AI chats per month
• AI Insights feature
• AI help me write feature
• 1,000 Products AI learning
• 400 AI knowledge entries

Growth$60/month

• 3,000 AI chats per month
• AI Insights feature
• AI help me write feature
• 3,000 Products AI learning
• Unlimited AI knowledge entries

What does BestChat do?

BestChat is a next-generation AI chatbot and live chat solution for Shopify stores.

Intelligent AI chatbots learn products and orders, making chatbots smarter.
AI-driven insights enhance data analysis and support decision-making.
Smooth chatbot to agent takeover ensures seamless live chat support.
24/7 AI assistance chatbots handle routine queries, freeing support agents.
Real-time Shopify integration boosts live chat and eCommerce efficiency.

Features

ChatAI chatbotsLive chatFile uploadMulti-languageBehavior trackingAgent analyticsDiscountsFAQsGreetingsProduct recommendationsQuick repliesUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsAgent avatarMarketing - Other

Review history

Daily review count on the Shopify App Store

142+8 · 27d~0.3/day· Rating 4.8★ → 4.7★

Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings

Live organic position on Shopify App Store category pages