BestChat
Shopify chat app by BestChat·Boost Your Business with Advanced AI Chatbot & Live Chat
Snapshot
Ongoing.AI tracks BestChat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.70
137 reviews
Pricing
From $10/mo
freemium
Built for Shopify
No
Years live
4
launched Jan 5, 2022
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
-1
28-day Δ
+0
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Catalog position
Where BestChat sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#31
of 813 active apps
Review count percentile
96th
vs category siblings
Rating percentile
62th
vs category siblings
Years on App Store
4
since 2022
Listing change cadence
What BestChat has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Shopify Lastmod · Jun 29
2026-06-27 → 2026-06-28
Reviews
What merchants are saying
- 91%positive172
- 6%neutral11
- 3%negative5
Popular mentions
- customer support
- ease of use
- customization
- pricing
- onboarding
- user interface
- mobile performance
- unresponsive
Top themes
- customer support6
- ease of use4
- customization3
- pricing1
- onboarding1
- user interface1
- mobile performance1
- unresponsive1
What merchants praise
“very good support, instant response, very helpful in troubleshooting and solving problems. saving me lots of time. Edit, people, this app is better than the chat app of my phone company!!!!”
What merchants complain about
“As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service. Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impression for potential customers and users in general.”
Plans
BestChat pricing tiers.
Free
Free
- 80 AI chats per month
- AI Insights feature
- AI help me write feature
- 80 Products AI learning
- 20 AI knowledge entries
- 1 agent seat
Starter
$10/month
- 300 AI chats per month
- AI Insights feature
- AI help me write feature
- 300 Products AI learning
- 100 AI knowledge entries
- 1 agent seat
Basic
$30/month
- 1,000 AI chats per month
- AI Insights feature
- AI help me write feature
- 1,000 Products AI learning
- 400 AI knowledge entries
- 3 agent seat
Growth
$60/month
- 3,000 AI chats per month
- AI Insights feature
- AI help me write feature
- 3,000 Products AI learning
- Unlimited AI knowledge entries
- 6 agent seat
Capabilities
What BestChat can do.
The 19 capabilities BestChat lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Real-time messaging
6- AI chatbots
- Live chat
- File upload
- Multi-language
- Behavior tracking
- Agent analytics
Automated responses
6- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Upsell
Customization
7- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Agent avatar
FAQ
BestChat — frequently asked questions.
What is BestChat on Shopify?
How much does BestChat cost?
Is BestChat free?
When was BestChat launched?
Is BestChat Built for Shopify?
What are the best BestChat alternatives?
What do merchants praise about BestChat?
What complaints come up about BestChat?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: bug-notifications
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: missing-feature
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running BestChat.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View BestChat on the Shopify App Store ↗