OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
142 reviews
What merchants actually report
4.84average· 134 reviews analyzed· 117 with written feedback
90% 5★4% ≤3★

26% of attributable reviewers are United States merchants. 6% had used the app for a year or more when they reviewed.

The developer replies to 98% of reviews overall and 100% of critical ones.

Rating · last 90d
—
Recent direction
Replies to reviews
98%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
6%
Using 1yr+ at review
Top merchant markets
United States 26%China 11%Hong Kong SAR 8%Australia 6%United Kingdom 6%
Tenure when reviewed
under a day 53%days 25%months 17%a year or more 6%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 80 AI chats per month
  • • AI Insights feature
  • • AI help me write feature
  • • 80 Products AI learning
  • • 20 AI knowledge entries
Starter
$10/month
  • • 300 AI chats per month
  • • AI Insights feature
  • • AI help me write feature
  • • 300 Products AI learning
  • • 100 AI knowledge entries
Basic
$30/month
  • • 1,000 AI chats per month
  • • AI Insights feature
  • • AI help me write feature
  • • 1,000 Products AI learning
  • • 400 AI knowledge entries
Growth
$60/month
  • • 3,000 AI chats per month
  • • AI Insights feature
  • • AI help me write feature
  • • 3,000 Products AI learning
  • • Unlimited AI knowledge entries
What does BestChat do?

BestChat is a next-generation AI chatbot and live chat solution for Shopify stores.

  • Intelligent AI chatbots learn products and orders, making chatbots smarter.
  • AI-driven insights enhance data analysis and support decision-making.
  • Smooth chatbot to agent takeover ensures seamless live chat support.
  • 24/7 AI assistance chatbots handle routine queries, freeing support agents.
  • Real-time Shopify integration boosts live chat and eCommerce efficiency.

Features

ChatAI chatbotsLive chatFile uploadMulti-languageBehavior trackingAgent analyticsDiscountsFAQsGreetingsProduct recommendationsQuick repliesUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsAgent avatarMarketing - Other
Review history
Daily review count on the Shopify App Store
142+8 · 30d~0.3/day· Rating 4.8★ → 4.7★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Marketing - Other
    #34▼8
  • Chat
    #93▼1

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#19 of 891
Review percentile
98th
Rating percentile
69th
On the App Store
4.7 yrs
Works with
Integrations listed for BestChat: AI Chatbot+Live Chat
CheckoutChatGPTGeminiInstagramOpenAI
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Frequently asked questions

BestChat is a next-generation AI chatbot and live chat solution for Shopify stores. It's a chat tool for ecommerce stores.