OngoingAI

Octocom AI Chatbot & Live Chat usage & market intelligence

Shopify rating

4.9 ★

10 reviews

Pricing
Free trial available
Basic$200/month

14-day free trial

  • • 350 conversations per month included
  • • AI Product Recommendations
  • • AI Order Management
  • • Branding
  • • Integrations
What does Octocom AI Chatbot & Live Chat do?

AI customer support & experience, drive sales and loyalty

  • AI Post sale support: order management, order tracking, product usage
  • Personalized product recommendations for potential customers
  • 24/7 Answers to questions about product features, availability, specifications
  • AI constantly reads and scans your catalog and website so it's always up-to-date
  • Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram

Features

ChatAI chatbotsLive chatEmail chatFile uploadMulti-languageAgent analyticsEncryptionCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellColor and fontChat windowBusiness hoursWelcome messagesTaggingChat flowsAgent avatarHelpdeskEmailChatbotSocial mediaContact formAuto-replyAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationOrder trackingFeedback surveys
Review history
Daily review count on the Shopify App Store
10+1 · 29d· Rating steady at 4.9★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#29▼3
  • Chat#93▼5

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#99 of 866
Review percentile
89th
Rating percentile
73th
On the App Store
2.1 yrs
Works with
Integrations listed for Octocom AI Chatbot & Live Chat
CheckoutGorgiasKlaviyoReamazeRechargeRichpanelZendesk
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Frequently asked questions

AI customer support & experience, drive sales and loyalty It's a chat tool for ecommerce stores.