Octocom AI Chatbot & Live Chat

Shopify chat app by Octocom LTD·Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

Snapshot

4.90(10 reviews)#126of 812 inChat

Ongoing.AI tracks Octocom AI Chatbot & Live Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

4.90

10 reviews

Pricing

From $200/mo

free_trial

Built for Shopify

No

Years live

1

launched Aug 22, 2024

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Octocom AI Chatbot & Live Chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#126

of 812 active apps

Review count percentile

85th

vs category siblings

Rating percentile

66th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What Octocom AI Chatbot & Live Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-28 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-24 → 2026-06-28

Shopify Lastmod · Jun 25

2026-06-16 → 2026-06-24

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(10 reviews)
  • 100%positive10
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “We're so glad we found Octocom! Their chatbot is smart, effective, and beautifully customisable, it fits seamlessly into our brand and handles customer queries with ease. The impact on our support team has been huge; we're spending far less time on repetitive queries and more time on what matters. And if you ever need help, the Octocom team are fantastic, always supportive and going above and beyond. A truly great product all round.”
    Honest Paws · 5★ · 2026-04-21

    Plans

    Octocom AI Chatbot & Live Chat pricing tiers.

    Basic

    $200/month

    • 350 conversations per month included
    • AI Product Recommendations
    • AI Order Management
    • Branding
    • Integrations
    • Analytics
    • 24/7 Live Support

    Capabilities

    What Octocom AI Chatbot & Live Chat can do.

    The 44 capabilities Octocom AI Chatbot & Live Chat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    8
    • AI chatbots
    • Live chat
    • Email chat
    • File upload
    • Multi-language
    • Agent analytics
    • Encryption
    • Customer insights

    Automated responses

    9
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Review requests
    • Order updates
    • Cross-sell
    • Upsell

    Customization

    7
    • Color and font
    • Chat window
    • Business hours
    • Welcome messages
    • Tagging
    • Chat flows
    • Agent avatar

    Helpdesk

    Channels

    5
    • Email
    • Live chat
    • Chatbot
    • Social media
    • Contact form

    Workflow automation

    15
    • Auto-reply
    • AI responses
    • AI summaries
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Escalation
    • Tagging
    • Order tracking
    • Feedback surveys
    • Multi-language
    • Multi-store
    • Analytics
    • Reports

    FAQ

    Octocom AI Chatbot & Live Chat — frequently asked questions.

    What is Octocom AI Chatbot & Live Chat on Shopify?
    Octocom AI Chatbot & Live Chat is a Shopify app in the Chat category. Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty. It averages 4.90 out of 5 across 10 merchant reviews on the Shopify App Store.
    How much does Octocom AI Chatbot & Live Chat cost?
    Octocom AI Chatbot & Live Chat has a single paid plan at $200/month on the Shopify App Store.
    Is Octocom AI Chatbot & Live Chat free?
    No, Octocom AI Chatbot & Live Chat is a paid Shopify app. Plans start at $200/month on the Shopify App Store.
    When was Octocom AI Chatbot & Live Chat launched?
    Octocom AI Chatbot & Live Chat launched on August 22, 2024 — over 1 year on the Shopify App Store. In that time it has gathered 10 merchant reviews.
    Is Octocom AI Chatbot & Live Chat Built for Shopify?
    Octocom AI Chatbot & Live Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Octocom AI Chatbot & Live Chat alternatives?
    Merchants commonly compare Octocom AI Chatbot & Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,439

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★983

    Known for: customer-support

    Browse more inAll Chat apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Octocom AI Chatbot & Live Chat.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Octocom AI Chatbot & Live Chat

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