OngoingAI

SH usage & market intelligence

Shopify rating

4.6 ★

58 reviews

What merchants actually report
4.79average· 58 reviews analyzed· 56 with written feedback
95% 5★5% ≤3★

14% of attributable reviewers are India merchants. 5% had used the app for a year or more when they reviewed.

The developer replies to 7% of reviews overall and 67% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

7%

Developer response rate

Replies to critical

67%

On 3★ and below

Long-term reviewers

5%

Using 1yr+ at review

Top merchant markets

India 14%Italy 9%Colombia 9%Mexico 9%France 7%

Tenure when reviewed

under a day 38%days 33%months 24%a year or more 5%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
FreeFree to install
  • • Unlimited WhatsApp Chat & Share
  • • Abandoned Cart recovery on WhatsApp
  • • Order Confirmation & Shipment messages
  • • Cash on Delivery confirmation messages
  • • Bulk Messages for Marketing Campaigns
Pro$5/month
  • • Everything in Free plan
  • • Your brand name & logo in messages
  • • Unlimited Template customization
  • • Multi language template support
What does SH do?

SweetHelp helps you recover abandoned carts via integration with the WhatsApp Business API. It saves you precious time with its marketing automatio...

  • Add a WhatsApp chat & share button for customer support
  • Unlimited chat and share options along with Premium button designs.
  • Automatically recover abandoned carts with personalized, targeted messages.
  • Send order notifications, shipment updates, and COD confirmations.
  • Run bulk messaging campaigns with detailed performance and conversion stats.

Features

Abandoned cartEmail remindersExit pop-upsPersonalized campaignsRetargeting adsSMS notificationsWeb push notificationsMulti-channel messagingCross-device cartsOpt-in pop-upsDiscount offersTime-limited offersGames and contestsConversion trackingAutomated workflowsCustom brandingPop-up builderCustom discount codesTriggersTemplatesCustomizable widgetsMulti-languageA/B testingTargeting rulesBehavior trackingChatAI chatbotsLive chatSMSEmail chatVoice supportVideo callsSocial mediaFile uploadReal-time translationPush notificationsCallbackAgent analyticsEncryptionCustomer insights
Review history
Daily review count on the Shopify App Store
58+3 · 26d~0.1/day· Rating steady at 4.6★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Abandoned cart#61 on Aug 15 → #75 on Sep 5 · 22 observed days#75▼14

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Abandoned cart on the App Store
Rank by reviews
#31 of 255
Review percentile
88th
Rating percentile
60th
On the App Store
5.3 yrs
Works with
Integrations listed for SH: WhatsApp Chat & Marketing
Shopify AdminCheckoutGupshupRazorPayTwilioWhatsApp APIWhatsApp Business
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Frequently asked questions

SweetHelp helps you recover abandoned carts via integration with the WhatsApp Business API. It saves you precious time with its marketing automatio... It's a abandoned cart tool for ecommerce stores.