Aide

Shopify helpdesk app by Aide Support Inc.·Aide is the agentic AI CX partner for brands that want to turn support into a growth engine

Snapshot

5.00(2 reviews)#62of 196 inHelpdesk

Ongoing.AI tracks Aide daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskChat

Rating

5.00

2 reviews

Pricing

From $3600/mo

paid

Built for Shopify

No

Years live

2

launched Feb 1, 2024

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Aide sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#62

of 196 active apps

Review count percentile

66th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

2

since 2024

Listing change cadence

What Aide has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-15 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(2 reviews)
  • 100%positive2
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!”
    Patchstore24 · 5★ · 2024-09-02

    Plans

    Aide pricing tiers.

    Growth

    $3,600/month

    • Inbound AI Triage
    • Agentic AI automation
    • Team copilot
    • Standard integrations

    Scale

    $9,600/month

    • Everything in Growth plus
    • Monthly performance review
    • Priority support + custom workflow build
    • Dedicated onboarding

    Operations

    $18,000/month

    • Weekly syncs with Aide CX team
    • Quarterly business reviews & ROI report
    • Dedicated Aide account lead
    • Custom reporting dashboards

    Capabilities

    What Aide can do.

    The 33 capabilities Aide lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Helpdesk

    Channels

    4
    • Email
    • Chatbot
    • Self-service
    • Help center

    Workflow automation

    12
    • Auto-reply
    • Response templates
    • AI responses
    • Ticketing
    • Auto-assign
    • Rule-based triggers
    • Tagging
    • Order tracking
    • Multi-language
    • Multi-store
    • Analytics
    • Reports

    Chat

    Real-time messaging

    5
    • AI chatbots
    • Email chat
    • Multi-language
    • Agent analytics
    • Customer insights

    Automated responses

    6
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Order updates

    Customization

    6
    • Color and font
    • Chat window
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment

    FAQ

    Aide — frequently asked questions.

    What is Aide on Shopify?
    Aide, officially listed on the Shopify App Store as Aide: Agentic AI for CX, is a Shopify app in the Helpdesk category. Aide is the agentic AI customer experience partner for brands that want to turn support into a growth engine, with faster response times, higher CSAT, stronger retention, repeat purchases, and greater customer lifetime value. Aide works alongside your team to resolve routine conversations with agentic AI and accelerate team members with data-based drafts for complex cases. With deep helpdesk and courier integrations, Aide powers every interaction with real order and tracking data. It averages 5.00 out of 5 across 2 merchant reviews on the Shopify App Store.
    How much does Aide cost?
    Aide has 3 paid plans on the Shopify App Store, starting at $3600/month and going up to $18000/month.
    Is Aide free?
    No, Aide is a paid Shopify app. Plans start at $3600/month on the Shopify App Store.
    When was Aide launched?
    Aide launched on February 1, 2024 — over 2 years on the Shopify App Store. In that time it has gathered 2 merchant reviews.
    Is Aide Built for Shopify?
    Aide does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Aide alternatives?
    Merchants commonly compare Aide with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Helpdesk apps All Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Aide.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Aide — free Start free

    Prefer the source? View Aide on the Shopify App Store ↗