OngoingAI

Aide usage & market intelligence

Shopify rating

5.0 ★

2 reviews

Pricing
From $3,600/month
Growth$3,600/month
  • • Inbound AI Triage
  • • Agentic AI automation
  • • Team copilot
  • • Standard integrations
Scale$9,600/month
  • • Everything in Growth plus
  • • Monthly performance review
  • • Priority support + custom workflow build
  • • Dedicated onboarding
Operations$18,000/month
  • • Weekly syncs with Aide CX team
  • • Quarterly business reviews & ROI report
  • • Dedicated Aide account lead
  • • Custom reporting dashboards
What does Aide do?

Aide is the agentic AI CX partner for growing brands that want to turn support into a growth engine, with faster response times, higher CSAT, retention and LTV.

  • Data-based AI drafts for team members in conversations, trained on your brand
  • Compliant AI Agent that resolves WISMO and address changes and more end-to-end
  • Aide gets smarter the longer you use it. Every interaction refines the AI
  • Triage every message and set strategy per topic: draft or use full agentic AI
  • Backlog processing: clear backlogs during peak sales and seasonal surges

Features

HelpdeskEmailChatbotSelf-serviceHelp centerAuto-replyResponse templatesAI responsesTicketingAuto-assignRule-based triggersTaggingOrder trackingMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatAgent analyticsCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesColor and fontChat windowWelcome messagesChat buttonsChat assignment
Review history
Daily review count on the Shopify App Store
2±0 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#96▼25

Tracked daily · last 22 days · as of 2026-09-07

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#32 of 161
Review percentile
81th
Rating percentile
100th
On the App Store
2.6 yrs
Works with
Integrations listed for Aide: Agentic AI for CX
CRMCustom APIsFrontGorgiasSalesforceZendesk
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Frequently asked questions

Aide is the agentic AI CX partner for growing brands that want to turn support into a growth engine, with faster response times, higher CSAT, retention and LTV. It's a helpdesk tool for ecommerce stores.