Helpdesk · refreshed Jun 12, 2026
Aide for Shopify
by Aide Support Inc. · Aide is the agentic AI CX partner for brands that want to turn support into a growth engine
2 reviews, 5.00★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
5.00
2 reviews
Pricing
From $3600/mo
paid
Built for Shopify
No
Years live
2
launched Feb 1, 2024
Last updated
May 15, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Catalog position
Where Aide sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#64
of 180 active apps
Review count percentile
64th
vs category siblings
Rating percentile
81th
vs category siblings
Years on App Store
2
since 2024
Listing change cadence
What Aide has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · May 30
set to 2026-05-15
Works With · May 28
set to CRM Custom APIs Front Gorgias Sa…
Launched At · May 28
set to Feb 1, 2024
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive100% · 2
- Neutral0% · 0
- Negative0% · 0
“Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!”
Top themes
Plans
Aide pricing tiers.
Growth
$3,600/month
- Inbound AI Triage
- Agentic AI automation
- Team copilot
- Standard integrations
Scale
$9,600/month
- Everything in Growth plus
- Monthly performance review
- Priority support + custom workflow build
- Dedicated onboarding
Operations
$18,000/month
- Weekly syncs with Aide CX team
- Quarterly business reviews & ROI report
- Dedicated Aide account lead
- Custom reporting dashboards
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Aide.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Aide on the Shopify App Store ↗