Tapwa – WhatsApp Chat Button

Tapwa, officially listed on the Shopify App Store as Tapwa – WhatsApp Chat Button, is a Shopify app in the Chat category. Tapwa adds a WhatsApp chat button to your online store, letting customers reach you instantly with one tap. When a customer clicks the button, WhatsApp opens with a pre-filled message that includes product details if they are on a product page. You can set up multiple support agents with different departments, and assign specific agents to specific pages using URL pattern rules. The button appearance is fully customizable with colors, positions, animations, and three display styles.

Tapwa offers a free plan and 2 paid plans starting at $2/month and going up to $9/month. The free plan includes Floating WhatsApp Button, Basic Styling (color, position), 1 WhatsApp Number, and Custom Greeting Message. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Tapwa offers a free plan alongside paid options. The free plan includes Floating WhatsApp Button, Basic Styling (color, position), and 1 WhatsApp Number. Paid plans start at $2/month for advanced features.

Tapwa launched on May 8, 2026.

Tapwa does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Tapwa with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.