ZYBR

Shopify helpdesk app by AI-Com Innovations GmbH·Automatisiere deinen Kundenservice mit KI, steigere deine Kundenzufriedenheit und senke deine Kosten

Snapshot

5.00(9 reviews)#40of 196 inHelpdesk

Ongoing.AI tracks ZYBR daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskChat

Rating

5.00

9 reviews

Pricing

Free

free

Built for Shopify

No

Years live

0

launched Mar 13, 2026

Last updated

Jul 3, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+1

Rating change

7-day Δ

—

28-day Δ

+0.00

#9#9#8#7#75.003.752.501.250.00May 28Jun 4Jun 11Jun 18Jun 26Total reviewsRating (0–5)
ZYBR added 1 reviews over the last 28 days.

Category rank over time

Where ZYBR sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#17#20#22#25#27May 28May 31Jun 4Jun 7Jun 11ZYBR · #24SB · #23WOTIO Account Invites Plus · #26
Best position observed: #20. ZYBR slipped 4 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where ZYBR sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#40

of 196 active apps

Review count percentile

79th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What ZYBR has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-12 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-07-01shopify_lastmod: 2026-07-01 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-07-01 → 2026-07-03

Shopify Lastmod · Jul 2

2026-06-29 → 2026-07-01

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(9 reviews)
  • 100%positive9
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Läuft alles! Sobald die Anweisungen richtig eingetragen sind nimmt die KI einem fast die ganze Arbeit ab. Die Einteilung in Kategorien und Eskalationsstufen ist ebenfalls super praktisch. Spart uns definitiv Zeit und vor allem nerven!”
    SlayBabz · 5★ · 2026-05-13

    Capabilities

    What AI, Helpdesk & Returns can do.

    The 27 capabilities AI, Helpdesk & Returns lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Helpdesk

    Channels

    6
    • Email
    • Social media
    • Self-service
    • Help center
    • Contact form
    • FAQs

    Workflow automation

    12
    • Auto-reply
    • Response templates
    • AI responses
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Tagging
    • Spam detection
    • Order tracking
    • Multi-language
    • Multi-store
    • Analytics

    Chat

    Automated responses

    9
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Review requests
    • Order updates
    • Cross-sell
    • Upsell

    FAQ

    AI, Helpdesk & Returns — frequently asked questions.

    What is AI, Helpdesk & Returns on Shopify?
    AI, Helpdesk & Returns, officially listed on the Shopify App Store as ZYBR: AI, Helpdesk & Returns, is a Shopify app in the Helpdesk category. ZYBR ist ein KI-Helpdesk, der Kundenanfragen automatisch und individuell beantwortet. Nachrichten können vollständig automatisiert oder manuell verarbeitet werden. Kunden-, Bestell- und Versanddaten sowie Vorgänge wie Stornierungen und Rückerstattungen lassen sich direkt im Ticket einsehen und verwalten. So sparst du massiv Zeit, steigerst deine Kundenzufriedenheit, senkst deine Kosten und kannst dich stärker auf Wichtigeres, wie Marketing und Skalierung konzentrieren. It averages 5.00 out of 5 across 9 merchant reviews on the Shopify App Store.
    How much does AI, Helpdesk & Returns cost?
    AI, Helpdesk & Returns is free to install and use on Shopify — there are no paid plans on this app.
    Is AI, Helpdesk & Returns free?
    Yes — AI, Helpdesk & Returns is free to install and use on Shopify. There are no paid plans.
    When was AI, Helpdesk & Returns launched?
    AI, Helpdesk & Returns launched on March 13, 2026. In that time it has gathered 9 merchant reviews.
    Is AI, Helpdesk & Returns Built for Shopify?
    AI, Helpdesk & Returns does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best AI, Helpdesk & Returns alternatives?
    Merchants commonly compare AI, Helpdesk & Returns with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,806

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Helpdesk apps All Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running ZYBR.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track ZYBR — free Start free

    Prefer the source? View ZYBR on the Shopify App Store ↗