OngoingAI

Desku usage & market intelligence

Shopify rating

4.5 ★

2 reviews

Pricing
Free trial available
Team$49/month

7-day free trial · or $468/year and save 20%

  • • Upto 2k Active Bot Users
  • • Store Connect Upto 1
  • • Unlimited tickets per month included
  • • Live chat
  • • Chatbot
Business$69/month

7-day free trial · or $708/year and save 14%

  • • Everything in Team+
  • • SLA
  • • App Survey
  • • Webhook Access
  • • Your Own branding
What does Desku do?

Desku AI Chatbot automates customer support, provides instant responses, tracks orders, and boosts sales with AI-driven live chat and product recommendations.

  • Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders From Desku itself
  • Quick responses: Resolve questions instantly using AI-powered ticket management
  • AI CoPilot for Support teams to have all the customer details at finger tips
  • Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI

Features

ChatAI chatbotsLive chatEmail chatVoice supportSocial mediaMulti-languageReal-time translationCustomer insightsCart recoveryFAQsGreetingsProduct recommendationsQuick repliesOrder updatesUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inbox
Review history
Daily review count on the Shopify App Store
2±0 · 29d· Rating steady at 4.5★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#96▼14

Tracked daily · last 15 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#203 of 866
Review percentile
77th
Rating percentile
67th
On the App Store
4.4 yrs
Works with
Integrations listed for Desku: Leading AI Chatbot
ChatGPTEmailinstagramLiveChatTelegramWhatsApp API
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Frequently asked questions

Desku AI Chatbot automates customer support, provides instant responses, tracks orders, and boosts sales with AI-driven live chat and product recommendations. It's a chat tool for ecommerce stores.