Desku

Shopify chat app by Desku.io·Desku automates customer support,provides product recommendations, and tracks orders with AI Chatbot

Snapshot

4.90(5 reviews)#163of 820 inChat

Ongoing.AI tracks Desku daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

4.90

5 reviews

Pricing

From $49/mo

free_trial

Built for Shopify

No

Years live

4

launched Apr 20, 2022

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Desku sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#163

of 820 active apps

Review count percentile

78th

vs category siblings

Rating percentile

67th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What Desku has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-09 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-20 → 2026-06-30

Shopify Lastmod · Jun 21

2026-06-16 → 2026-06-20

Shopify Lastmod · Jun 17

2026-06-09 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(5 reviews)
  • 100%positive9
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Desku is one of the best ai customer service software for Shopify stores looking to level up their customer service game. The platform is super easy to use. So far so good. keep up the good work.”
    Hathi Masala · 5★ · 2024-10-26

    Plans

    Desku pricing tiers.

    Team

    $49/month

    • Upto 2k Active Bot Users
    • Store Connect Upto 1
    • Unlimited tickets per month included
    • Live chat
    • Chatbot
    • Knowledgebase

    Business

    $69/month

    • Everything in Team+
    • SLA
    • App Survey
    • Webhook Access
    • Your Own branding
    • Facebook & Whatsapp Integration
    • Upto 5k Active Bot Users
    • Multi Store Connect Upto 3

    Capabilities

    What Desku can do.

    The 52 capabilities Desku lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    8
    • AI chatbots
    • Live chat
    • Email chat
    • Voice support
    • Social media
    • Multi-language
    • Real-time translation
    • Customer insights

    Automated responses

    9
    • Cart recovery
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Order updates
    • Upsell
    • Surveys
    • Send transcript

    Customization

    10
    • Color and font
    • Emojis and stickers
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    Helpdesk

    Channels

    8
    • Email
    • Live chat
    • Chatbot
    • Social media
    • Self-service
    • Help center
    • Contact form
    • FAQs

    Workflow automation

    17
    • Auto-reply
    • Response templates
    • AI responses
    • AI summaries
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Escalation
    • Tagging
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Multi-language
    • Multi-store
    • Analytics
    • Reports

    FAQ

    Desku — frequently asked questions.

    What is Desku on Shopify?
    Desku, officially listed on the Shopify App Store as Desku: Leading AI Chatbot, is a Shopify app in the Chat category. Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation. It averages 4.90 out of 5 across 5 merchant reviews on the Shopify App Store.
    How much does Desku cost?
    Desku has 2 paid plans on the Shopify App Store, starting at $49/month and going up to $69/month.
    Is Desku free?
    No, Desku is a paid Shopify app. Plans start at $49/month on the Shopify App Store.
    When was Desku launched?
    Desku launched on April 20, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 5 merchant reviews.
    Is Desku Built for Shopify?
    Desku does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Desku alternatives?
    Merchants commonly compare Desku with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Chat apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Desku.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Desku — free Start free

    Prefer the source? View Desku on the Shopify App Store ↗