EZ Callback Request

Shopify chat app by HMS Commerce·Turn interested visitors into qualified sales calls.

Snapshot

4.50(44 reviews)#62of 809 inChat

Ongoing.AI tracks EZ Callback Request daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

4.50

44 reviews

Pricing

From $9/mo

freemium

Built for Shopify

No

Years live

8

launched Apr 10, 2018

Last updated

Jun 29, 2026

Shopify listing

Catalog position

Where EZ Callback Request sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#62

of 809 active apps

Review count percentile

92th

vs category siblings

Rating percentile

61th

vs category siblings

Years on App Store

8

since 2018

Listing change cadence

What EZ Callback Request has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-06-04 → 2026-06-09shopify_lastmod: 2026-06-09 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29Jun 10, 26Jun 20, 26Jul 1, 26

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

Shopify Lastmod · Jun 28

2026-06-22 → 2026-06-27

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.50(44 reviews)
  • 93%positive37
  • 3%neutral1
  • 5%negative2

Top themes

    What merchants praise

    “This app is great. It sends me interested leads and I have made extra sales because of it. Service is fast too. I want to update that customer service is wonderful!!!!!!!!!1”
    שאול | טיפוח וקוסמטיקה · 5★

    What merchants complain about

    “We tried to contact the engineer several times because the Botton is not on the right place and we need a customization. But nobody answered. So the result is be deinstall the app and say goodby.”
    MarcMax-Media · 1★ · 2023-10-14

    Plans

    EZ Callback Request pricing tiers.

    Free

    Free to install

    • Get started and test is Callback is the right app for you
    • Comes with 20 free inbound phone leads
    • No time limit
    • Conversion Tracking

    Startup

    $9/month

    • Up to 20 phone leads per month (after first 20 free leads)
    • Call, SMS, WhatsApp
    • Saved Leads
    • Reports
    • Auto plan downgrade on low usage months

    Basic

    $19/month

    • Up to 100 phone leads per month (after first 20 free leads)
    • Call, SMS, WhatsApp
    • Saved Leads
    • Reports
    • Auto plan downgrade on low usage months

    Professional

    $79/month

    • Unlimited phone leads per month (after first 20 free leads)
    • Call, SMS, WhatsApp
    • Saved Leads
    • Reports
    • Auto plan downgrade on low usage months

    Capabilities

    What EZ Callback Request can do.

    The 1 capabilities EZ Callback Request lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    1
    • Callback

    FAQ

    EZ Callback Request — frequently asked questions.

    What is EZ Callback Request on Shopify?
    EZ Callback Request is a Shopify app in the Chat category. Our results speak for themselves Callback Request will show you exactly who requested a callback and whether or not they ended up buying after. This means you can accurately attribute your sales to our app! Most customers need more information before making a purchase. Offer to call or text them back and close the sale over the phone. Callback will alert you within 2 seconds of your customer’s request. Because faster you call, higher chances they buy. It averages 4.50 out of 5 across 44 merchant reviews on the Shopify App Store.
    How much does EZ Callback Request cost?
    EZ Callback Request offers a free plan and 3 paid plans starting at $9/month and going up to $79/month. The free plan includes Get started and test is Callback is the right app for you, Comes with 20 free inbound phone leads, No time limit, and Conversion Tracking. The paid plans unlock advanced features beyond what's available on the free tier.
    Is EZ Callback Request free?
    Yes — EZ Callback Request offers a free plan alongside paid options. The free plan includes Get started and test is Callback is the right app for you, Comes with 20 free inbound phone leads, and No time limit. Paid plans start at $9/month for advanced features.
    When was EZ Callback Request launched?
    EZ Callback Request launched on April 10, 2018 — over 8 years on the Shopify App Store. In that time it has gathered 44 merchant reviews.
    Is EZ Callback Request Built for Shopify?
    EZ Callback Request does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best EZ Callback Request alternatives?
    Merchants commonly compare EZ Callback Request with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,421

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,804

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,264

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★981

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running EZ Callback Request.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on EZ Callback Request

    Prefer the source? View EZ Callback Request on the Shopify App Store ↗