OT

Shopify chat app by Omni Themes·Help your customers immediately contact you via WhatsApp and resolve their common inquiries via FAQ.

Snapshot

5.00(1 reviews)#306of 820 inChat

Ongoing.AI tracks OT daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

1 reviews

Pricing

Free

free

Built for Shopify

No

Years live

2

launched May 6, 2024

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where OT sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#306

of 820 active apps

Review count percentile

54th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

2

since 2024

Listing change cadence

What OT has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-07 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-27 → 2026-06-30

Shopify Lastmod · Jun 28

2026-06-25 → 2026-06-27

Shopify Lastmod · Jun 26

2026-06-23 → 2026-06-25

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Great WhatsApp chat app by Omni Themes! Easy to install and works perfectly. The FAQ feature is very useful and helps customers find answers instantly without messaging. Improves customer experience and saves time. Highly recommended for Shopify merchants!”
    The Sky Balloons · 5★ · 2026-01-10

    Capabilities

    What WhatsApp Chat & FAQ can do.

    The 7 capabilities WhatsApp Chat & FAQ lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    1
    • Live chat

    Automated responses

    1
    • FAQs

    Customization

    5
    • Color and font
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons

    FAQ

    WhatsApp Chat & FAQ — frequently asked questions.

    What is WhatsApp Chat & FAQ on Shopify?
    WhatsApp Chat & FAQ, officially listed on the Shopify App Store as OT: WhatsApp Chat & FAQ, is a Shopify app in the Chat category. With the help of this app, you can enable customers to contact you via WhatsApp immediately. Moreover, you can customize your helpdesk widget to create a harmonious look and feel with your theme, thereby improving their online experience, and increasing conversion rates. Its capacity to include an infinite FAQ database allows you to create multiple frequently asked questions to resolve common customer issues, increasing efficiency and customer satisfaction. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does WhatsApp Chat & FAQ cost?
    WhatsApp Chat & FAQ is free to install and use on Shopify — there are no paid plans on this app.
    Is WhatsApp Chat & FAQ free?
    Yes — WhatsApp Chat & FAQ is free to install and use on Shopify. There are no paid plans.
    When was WhatsApp Chat & FAQ launched?
    WhatsApp Chat & FAQ launched on May 6, 2024 — over 2 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is WhatsApp Chat & FAQ Built for Shopify?
    WhatsApp Chat & FAQ does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best WhatsApp Chat & FAQ alternatives?
    Merchants commonly compare WhatsApp Chat & FAQ with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running OT.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track OT — free Start free

    Prefer the source? View OT on the Shopify App Store ↗