ESTS ‑ RMA Call Desk

Shopify chat app by Expound Coderz Pvt Ltd·Turn Visitors into Customers with Smart Callback Requests

Snapshot

#492of 820 inChat

ESTS ‑ RMA Call Desk is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $29/mo

freemium

Built for Shopify

No

Years live

3

launched May 30, 2023

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where ESTS ‑ RMA Call Desk sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#492

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

3

since 2023

Listing change cadence

What ESTS ‑ RMA Call Desk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-25 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-25 → 2026-06-16

PricingIdentity & listingCadence

Plans

ESTS ‑ RMA Call Desk pricing tiers.

Free Plan

Free

  • 10 callback leads/mo · 10 RMA/RGA /mo
  • Standard Popup
  • Basic CRM
  • Basic Floating Button
  • RMA / RGA form & request inbox
  • 9:00 AM - 6:00 PM IST (Business days)*
  • Support: Response Within 24 hours.

Starter

$29.99/month

  • 50 callback leads/mo
  • 50 RMA/RGA submissions/mo
  • Standard Popup & Basic CRM
  • RMA / RGA form & request inbox
  • Branding Removal
  • Basic Floating Button
  • Support: Response Within 24 hours.

Professional

$59.99/month

  • 3,000 callback leads/mo
  • 3,000 RMA/RGA submissions/mo
  • Standard Popup
  • RMA / RGA form & request inbox
  • Countdown timer with configurable hours
  • Branding Remova & Export CSV
  • Klaviyo Integration & Advanced Triggers
  • Support: Response Within 12 hours.

Enterprise

$129.99/month

  • Everything in Professional
  • Unlimited leads & RMA/RGA Submissions
  • AI callback time suggestions
  • AI Intent Analysis (OpenAI & Gemini)
  • RMA / RGA form & request inbox
  • Twilio SMS & WhatsApp alerts A/B Testing
  • Calendar sync for scheduling
  • Dedicated Priority Support

Capabilities

What ESTS can do.

The 1 capabilities ESTS lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

1
  • Customer insights

FAQ

ESTS — frequently asked questions.

What is ESTS on Shopify?
ESTS, officially listed on the Shopify App Store as ESTS ‑ RMA Call Desk, is a Shopify app in the Chat category. AI-powered callback requests designed to capture, prioritize, and convert high-intent leads into customers. With ESTS - RMA Call Desk, visitors can instantly request a call from your store while AI intelligently analyzes inquiries, identifies priority leads, and suggests the best response timing. Manage all conversations from a centralized dashboard and turn more opportunities into conversions with speed and precision.
How much does ESTS cost?
ESTS offers a free plan and 3 paid plans starting at $29/month and going up to $129.99/month. The free plan includes 10 callback leads/mo · 10 RMA/RGA /mo, Standard Popup, Basic CRM, and Basic Floating Button. The paid plans unlock advanced features beyond what's available on the free tier.
Is ESTS free?
Yes — ESTS offers a free plan alongside paid options. The free plan includes 10 callback leads/mo · 10 RMA/RGA /mo, Standard Popup, and Basic CRM. Paid plans start at $29/month for advanced features.
When was ESTS launched?
ESTS launched on May 30, 2023 — over 3 years on the Shopify App Store.
Is ESTS Built for Shopify?
ESTS does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best ESTS alternatives?
Merchants commonly compare ESTS with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running ESTS ‑ RMA Call Desk.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track ESTS ‑ RMA Call Desk — free Start free

Prefer the source? View ESTS ‑ RMA Call Desk on the Shopify App Store ↗