HiveChat ‑ Live Chat & Chatbot

HiveChat, officially listed on the Shopify App Store as HiveChat ‑ Live Chat & Chatbot, is a Shopify app in the Chat category. HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.

HiveChat offers a free plan and 2 paid plans starting at $9/month and going up to $29.99/month. The free plan includes Unlimited conversations, Advanced analytics, Up to 3 automation rules, and Up to 3 canned responses. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — HiveChat offers a free plan alongside paid options. The free plan includes Unlimited conversations, Advanced analytics, and Up to 3 automation rules. Paid plans start at $9/month for advanced features.

HiveChat launched on May 8, 2026. In that time it has gathered 1 merchant reviews.

HiveChat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare HiveChat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.