OngoingAI

askVela usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 1 agent seat
  • • Chat widget
  • • AI bot: 100 replies/month
  • • Automatic Knowledge base
  • • Community support
Growth$39/month

14-day free trial · or $390/year and save 17%

  • • 3 agent seats
  • • AI bot: 2,000 replies/month
  • • Review invitations
  • • Order & customer lookup
  • • Email notifications
Scale$99/month

14-day free trial · or $990/year and save 17%

  • • 10 agent seats
  • • AI bot: 10,000 replies/month
  • • Custom branding without Vela logo
  • • Priority support
  • • Everything in Groth & Free
What does askVela do?

Add a live chat widget and AI assistant to your store. Answer customer questions, recommend products and manage every chat in one shared inbox.

  • Product recommendations shown as cards directly in chat.
  • Automated solutions & partial refunds for your approval.
  • Shared inbox: AI learns from team chats with human handoff.

Features

ChatAI chatbotsLive chatEmail chatVoice supportFile uploadMulti-languageBehavior trackingAgent analyticsEncryptionCustomer insightsCOD verificationDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flows
Review history
Daily review count on the Shopify App Store
0±0 · 26d· Rating steady at 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#597 of 852
Review percentile
30th
Rating percentile
61th
On the App Store
0.2 yrs
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Frequently asked questions

Add a live chat widget and AI assistant to your store. Answer customer questions, recommend products and manage every chat in one shared inbox. It's a chat tool for ecommerce stores.