Chat · refreshed Jun 17, 2026

Vela – Live Chat & AI Support for Shopify

by askVeka.pro · AI live chat for your store: Learns automatically, answers questions & recommends products.

Vela – Live Chat & AI Support is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 13, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $39/mo

freemium

Built for Shopify

No

Years live

0

launched Jun 12, 2026

Last updated

Jun 14, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where Vela – Live Chat & AI Support sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#408

of 774 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Vela – Live Chat & AI Support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-12name: set to Vela – Live Chat & AI Supporttagline: set to AI live chat for your store. It …description: set to Vela adds a live chat widget and…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to freemiumpricing_tiers: set to Free (+2 more)primary_price_value: set to 39categories: set to Chatlaunched_at: set to Jun 12, 2026works_with: set to ChatGPT Claude OpenAIshopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14tagline: AI live chat for your store. It … → AI live chat for your store: Lea…description: Vela adds a live chat widget and… → Vela adds a live chat widget and…pricing_tiers: Free (+2 more) → Free (+2 more)works_with: ChatGPT Claude OpenAI → noneMay 27, 26Jun 6, 26Jun 17, 26

Works With · Jun 15

ChatGPT Claude OpenAI → none

Pricing Tiers · Jun 15

Free (+2 more) → Free (+2 more)

Description · Jun 15

Vela adds a live chat widget and… → Vela adds a live chat widget and…

PricingIdentity & listingCadence

Plans

Vela – Live Chat & AI Support pricing tiers.

Free

Free

  • 1 agent seat
  • Chat widget
  • AI bot: 100 replies/month
  • Automatic Knowledge base
  • Community support

Growth

$39/month

  • 3 agent seats
  • AI bot: 2,000 replies/month
  • Review invitations
  • Order & customer lookup
  • Email notifications
  • Everything in Free

Scale

$99/month

  • 10 agent seats
  • AI bot: 10,000 replies/month
  • Custom branding without Vela logo
  • Priority support
  • Everything in Groth & Free

Capabilities

What Vela can do.

The 32 capabilities Vela lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

10
  • AI chatbots
  • Live chat
  • Email chat
  • Voice support
  • File upload
  • Multi-language
  • Behavior tracking
  • Agent analytics
  • Encryption
  • Customer insights

Automated responses

13
  • COD verification
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Review requests
  • Shipping alerts
  • Order updates
  • Cross-sell
  • Upsell
  • Surveys
  • Send transcript

Customization

9
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Tagging
  • Chat assignment
  • Chat flows

FAQ

Vela — frequently asked questions.

What is Vela on Shopify?
Vela, officially listed on the Shopify App Store as Vela – Live Chat & AI Support, is a Shopify app in the Chat category. Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff.
How do I add Vela on Shopify?
Open the Vela listing in the Shopify App Store at apps.shopify.com/vela-live-chat-ai-support, choose "Add app," and complete the Shopify install flow. After installation, you can configure Vela from your Shopify admin under Apps.
How much does Vela cost?
Vela offers a free plan and 2 paid plans starting at $39/month and going up to $99/month. The free plan includes 1 agent seat, Chat widget, AI bot: 100 replies/month, and Automatic Knowledge base. The paid plans unlock advanced features beyond what's available on the free tier.
Is Vela free?
Yes — Vela offers a free plan alongside paid options. The free plan includes 1 agent seat, Chat widget, and AI bot: 100 replies/month. Paid plans start at $39/month for advanced features.
When was Vela launched?
Vela launched on June 12, 2026.
Is Vela Built for Shopify?
Vela does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Vela alternatives?
Merchants commonly compare Vela with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,413

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,797

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,260

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★987

Known for: customer-support

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 17, 2026.

Find every brand running Vela – Live Chat & AI Support.

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