Merchant AI

Merchant AI, officially listed on the Shopify App Store as Merchant AI: Chatbots & Agents, is a Shopify app in the Chat category. Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English. When the AI cannot help, it hands the conversation to your team with the full transcript attached.

Merchant AI offers a free plan and 3 paid plans starting at $25/month and going up to $249/month. The free plan includes 20 messages / month, 1 AI agent, 1 team seat, and 1 MB knowledge base. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Merchant AI offers a free plan alongside paid options. The free plan includes 20 messages / month, 1 AI agent, and 1 team seat. Paid plans start at $25/month for advanced features.

Merchant AI launched on May 21, 2026.

Merchant AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Merchant AI with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.