SB
Shopify helpdesk app by Shark Byte, Inc·All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
Snapshot
Ongoing.AI tracks SB daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.60
321 reviews
Pricing
From $5/mo
freemium
Built for Shopify
No
Years live
10
launched Dec 8, 2015
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
-3
Rating change
7-day Δ
+0.00
28-day Δ
-0.10
Category rank over time
Where SB sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →
Catalog position
Where SB sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#5
of 194 active apps
Review count percentile
98th
vs category siblings
Rating percentile
67th
vs category siblings
Years on App Store
10
since 2015
Listing change cadence
What SB has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 92%positive343
- 2%neutral7
- 6%negative24
Top themes
What merchants praise
“I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!”
What merchants complain about
“Stay FAR AWAY from this app!! The developers pulled a bait and switch and now we are missing most of our FAQ on our LIVE website. There are many other great options out there. Do not use this crap app!!!!”
Plans
SB pricing tiers.
Free
Free to install
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99/month
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Standard
$19.99/month
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
Advanced
$49.99/month
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
Capabilities
What Helpdesk, Live Chat & FAQs can do.
The 39 capabilities Helpdesk, Live Chat & FAQs lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Helpdesk
Channels
6- Live chat
- Chatbot
- Help center
- Contact form
- FAQs
Workflow automation
12- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Order tracking
- Customer notifications
- Multi-language
- Analytics
Chat
Real-time messaging
7- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Agent analytics
- Customer insights
Automated responses
5- FAQs
- Greetings
- Quick replies
- Order updates
- Send transcript
Customization
9- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
FAQ
Helpdesk, Live Chat & FAQs — frequently asked questions.
What is Helpdesk, Live Chat & FAQs on Shopify?
How much does Helpdesk, Live Chat & FAQs cost?
Is Helpdesk, Live Chat & FAQs free?
When was Helpdesk, Live Chat & FAQs launched?
Is Helpdesk, Live Chat & FAQs Built for Shopify?
What are the best Helpdesk, Live Chat & FAQs alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running SB.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View SB on the Shopify App Store ↗