OngoingAI

SB usage & market intelligence

Shopify rating

4.6 ★

319 reviews

What merchants actually report
4.68average· 250 reviews analyzed· 248 with written feedback
85% 5★7% ≤3★

34% of attributable reviewers are United States merchants. 20% had used the app for a year or more when they reviewed.

The developer replies to 21% of reviews overall and 78% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

21%

Developer response rate

Replies to critical

78%

On 3★ and below

Long-term reviewers

20%

Using 1yr+ at review

Top merchant markets

United States 34%United Kingdom 10%Canada 10%Australia 8%Germany 5%

Tenure when reviewed

under a day 29%days 26%months 25%a year or more 20%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
FreeFree to install
  • • Helpdesk: 10 tickets/month
  • • Limited FAQs (customizable) & templates
  • • Knowledge Base: Up to 10 Articles
  • • Widget with FAQs, order tracking
  • • Unlimited product-specific tabs
Basic$5.99/month

14-day free trial · or $59.99/year and save 17%

  • • Helpdesk: 50 tickets/month
  • • Everything in Free, plus:
  • • Unlimited FAQs (integrated with OpenAI)
  • • Knowledge Base: Unlimited Articles
  • • Multilingual FAQs (up to 3)
Standard$19.99/month

14-day free trial · or $199.99/year and save 17%

  • • Helpdesk: 300 tickets/month
  • • Everything in Basic, plus:
  • • FAQ translations (up to 5)
  • • Knowledge Base: Unlimited Articles
  • • Overall & per agent performance report
Advanced$49.99/month

14-day free trial · or $498.96/year and save 17%

  • • Helpdesk: 1000 tickets/month
  • • Everything in Standard, plus:
  • • Unlimited FAQ translations
  • • Knowledge Base: Unlimited Articles
  • • Prioritized support
What does SB do?

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

  • Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
  • 25+ templates: for FAQ page, self-service widget, contact form, product tabs
  • Easily add product tabs, share content across multiple products with shared tabs
  • Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
  • Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget

Features

HelpdeskEmailLive chatChatbotHelp centerContact formFAQsAuto-replyAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationOrder trackingCustomer notificationsMulti-languageAnalyticsChatAI chatbotsEmail chatSocial mediaFile uploadAgent analyticsCustomer insightsGreetingsQuick repliesOrder updatesSend transcriptColor and fontChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
319+75 · 30d~2.5/day· Rating 4.5★ → 4.6★
Aug 17Sep 15

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#34▼1

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#1 of 161
Review percentile
100th
Rating percentile
73th
On the App Store
10.8 yrs
Works with
Integrations listed for SB: Helpdesk, Live Chat & FAQs
Shopify AdminChatGPTFacebook MessengerLangShop
Apps similar to SB
The App Store's own "more apps like this" for SB
Tidio: AI Chatbot & Live Chat
4.8(1,339)

Free plan available

QuickCEP: AI Support Agent
4.9(55)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(703)

Free trial available

Frequently asked questions

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores. It's a helpdesk tool for ecommerce stores.