OngoingAI

SB usage & market intelligence

Shopify rating

4.5 ★

244 reviews

Pricing
Free to install
FreeFree to install
  • • Helpdesk: 10 tickets/month
  • • Limited FAQs (customizable) & templates
  • • Knowledge Base: Up to 10 Articles
  • • Widget with FAQs, order tracking
  • • Unlimited product-specific tabs
Basic$5.99/month
  • • Helpdesk: 50 tickets/month
  • • Everything in Free, plus:
  • • Unlimited FAQs (integrated with OpenAI)
  • • Knowledge Base: Unlimited Articles
  • • Multilingual FAQs (up to 3)
Standard$19.99/month
  • • Helpdesk: 300 tickets/month
  • • Everything in Basic, plus:
  • • FAQ translations (up to 5)
  • • Knowledge Base: Unlimited Articles
  • • Overall & per agent performance report
Advanced$49.99/month
  • • Helpdesk: 1000 tickets/month
  • • Everything in Standard, plus:
  • • Unlimited FAQ translations
  • • Knowledge Base: Unlimited Articles
  • • Prioritized support
About SB: Helpdesk, Live Chat & FAQs

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#1 of 136
Review percentile
100th
Rating percentile
76th
On the App Store
10.7 yrs
Works with
Integrations listed for SB: Helpdesk, Live Chat & FAQs
Shopify AdminChatGPTFacebook MessengerLangShop

Frequently asked questions

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores. It's a helpdesk tool for ecommerce stores.