Pandy

Shopify helpdesk app by BoostPanda AI·Customer support that runs itself

Snapshot

#141of 196 inHelpdesk

Pandy is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdeskChat

Pricing

From $6/mo

free_trial

Built for Shopify

No

Years live

0

launched Jan 9, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Pandy sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#141

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Pandy has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Pandy pricing tiers.

Annual

$6/year

    Basic

    $8/month

      Capabilities

      What Pandy can do.

      The 22 capabilities Pandy lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

      Helpdesk

      Channels

      3
      • Email
      • Live chat
      • Chatbot

      Workflow automation

      6
      • Auto-reply
      • AI responses
      • Unified inbox
      • Auto-assign
      • Escalation
      • Order tracking

      Chat

      Real-time messaging

      2
      • AI chatbots
      • Live chat

      Automated responses

      5
      • FAQs
      • Quick replies
      • Review requests
      • Order updates
      • Send transcript

      Customization

      6
      • Color and font
      • Chat window
      • Business hours
      • Tagging
      • Chat assignment
      • Chat flows

      FAQ

      Pandy — frequently asked questions.

      What is Pandy on Shopify?
      Pandy is a Shopify app in the Helpdesk category. Pandy connects to your Shopify store and handles support automatically - order lookups, cancellations, address changes - done by AI before you see the message. Customers verify with postal code, card digits, or email code before any action. Fast for them, impossible for fraud. Includes order history in every conversation, chat widget, email, WhatsApp, and human handoff when needed. Works in minutes. 30 day free trial. Then $12/month with unlimited AI resolutions included.
      How much does Pandy cost?
      Pandy has 2 paid plans on the Shopify App Store, starting at $6/month and going up to $8/month.
      Is Pandy free?
      No, Pandy is a paid Shopify app. Plans start at $6/month on the Shopify App Store.
      When was Pandy launched?
      Pandy launched on January 9, 2026.
      Is Pandy Built for Shopify?
      Pandy does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
      What are the best Pandy alternatives?
      Merchants commonly compare Pandy with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

      Alternatives

      Apps merchants pick instead.

      Shopify

      Shopify Inbox

      4.70★5,443

      Known for: missing-features

      Chatty AI Sales Agent - For live chat & helpdesk

      Chatty AI Chatbot & Live Chat

      4.90★1,806

      Known for: bug

      TIDIO LLC

      Tidio ‑ Live Chat & AI Chatbot

      4.70★1,272

      Known for: customer-support

      Pushdaddy

      Pushdaddy Many Chat ,Cloud API

      4.30★985

      Known for: customer-support

      Browse more inAll Helpdesk apps All Chat apps

      Methodology

      Where the numbers come from.

      Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

      Find every brand running Pandy.

      Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

      Track Pandy — free Start free

      Prefer the source? View Pandy on the Shopify App Store ↗