OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free trial available
Annual
$6/year
30-day free trial
Basic
$8/month
30-day free trial
What does Pandy do?

AI-native helpdesk that displays customer order history in every chat. Automates common questions, routes complex issues to your team. 14-day free trial

  • AI resolves order questions, cancellations, and address changes automatically
  • Customer order history appears in every conversation
  • Verification before any action - no accidental changes or fraud
  • Chat widget installs in one click
  • Human handoff for complex issues

Features

HelpdeskEmailLive chatChatbotAuto-replyAI responsesUnified inboxAuto-assignEscalationOrder trackingChatAI chatbotsFAQsQuick repliesReview requestsOrder updatesSend transcriptColor and fontChat windowBusiness hoursTaggingChat assignmentChat flows
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #183▼1
  • Chat
    #742▲2

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#92 of 162
Review percentile
44th
Rating percentile
64th
On the App Store
0.7 yrs
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Frequently asked questions

AI-native helpdesk that displays customer order history in every chat. Automates common questions, routes complex issues to your team. 14-day free trial It's a helpdesk tool for ecommerce stores.