OngoingAI

ReplyFront AI Chat & Helpdesk usage & market intelligence

Pricing
Free plan available
Free PlanFree
  • • 200 AI replies / month
  • • 1,000 conversations / month
  • • 10 knowledge base entries
  • • 1 team seat
  • • Web chat widget
Starter Plan$9/month

7-day free trial

  • • 1,000 AI replies / month
  • • 1,500 conversations / month
  • • 20 knowledge base entries
  • • 1 team seat
  • • Visual flow builder
Pro Plan$39/month

7-day free trial

  • • 15,000 AI replies / month
  • • 20,000 conversations / month
  • • 100 knowledge base entries
  • • 10 team seats
  • • Broadcasts and campaigns
Scale Plan$149/month
  • • 50,000 AI replies / month
  • • 100,000 conversations / month
  • • 1,000 knowledge base entries
  • • Unlimited team seats
  • • Broadcasts and campaigns
What does ReplyFront AI Chat & Helpdesk do?

ReplyFront helps stores automate customer support with AI chat, live chat, and a shared inbox for product, order, shipping, and return questions.

  • AI chat replies to common customer questions automatically.
  • Live chat inbox lets your team take over conversations.
  • Order, product, shipping and return questions can be handled faster.
  • Custom chat widget can match your store branding.
  • Human handoff keeps complex support requests with your team.

Features

ChatAI chatbotsLive chatEmail chatMulti-languagePush notificationsBehavior trackingAgent analyticsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesCross-sellUpsellColor and fontChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskChatbotSelf-serviceAuto-replyAI responsesAI summariesAuto-assignEscalationSpam detectionCustomer notificationsFeedback surveysAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 10d· Rating steady at 0.0★
Aug 10Aug 19

Daily tracking from Aug 10, 2026 through today · 9 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#577 of 820
Review percentile
30th
Rating percentile
62th
On the App Store
0.2 yrs
Works with
Integrations listed for ReplyFront AI Chat & Helpdesk
EmailInstagramMessengerWhatsApp
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Frequently asked questions

ReplyFront helps stores automate customer support with AI chat, live chat, and a shared inbox for product, order, shipping, and return questions. It's a chat tool for ecommerce stores.