Smartsupp Live Chat & Chatbots

Shopify chat app by ⭐ Smartsupp ⭐·Elevate Your Store with Smartsupp: Live Chat, Chatbot, Mira AI Shopping Assistant and AI Tools

Snapshot

2.30(3 reviews)#216of 820 inChat

Ongoing.AI tracks Smartsupp Live Chat & Chatbots daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

2.30

3 reviews

Pricing

From $24/mo

freemium

Built for Shopify

No

Years live

4

launched Oct 5, 2021

Last updated

Jul 1, 2026

Shopify listing

Catalog position

Where Smartsupp Live Chat & Chatbots sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#216

of 820 active apps

Review count percentile

72th

vs category siblings

Rating percentile

56th

vs category siblings

Years on App Store

4

since 2021

Listing change cadence

What Smartsupp Live Chat & Chatbots has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+17shopify_lastmod: 2026-06-11 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-26 → 2026-06-30

Shopify Lastmod · Jun 27

2026-06-22 → 2026-06-26

PricingIdentity & listingCadence

Reviews

What merchants are saying

2.30(3 reviews)
  • 50%positive2
  • 0%neutral0
  • 50%negative2

Popular mentions

  • customer support
  • communication
  • app removal
  • technical issues

Top themes

  1. customer support2
  2. communication1
  3. app removal1
  4. technical issues1

What merchants praise

“very clear app, works very well. and a nice support, they helped me well, I can recommend it to everyone”
Wishes From Africa · 5★ · 2023-01-10

What merchants complain about

“THE WORSE CUSTOMER SERVICE. THEY NEVER ANSWER TO YOUR QUESTIONS , NEVER RESPOND. VERY HARD TO CONTACT THEM. TOO BAD...”
arabinstruments · 1★ · 2023-06-13

Plans

Smartsupp Live Chat & Chatbots pricing tiers.

Free

Free

  • Live chat, WhatsApp, Messenger
  • 1 operator
  • 25 conversations/month
  • Limited 14-day history

Solo

$24/month

  • Live Chat, WhatsApp, Messenger, Email
  • 1 operator
  • Unlimited conversations
  • All channels + Email (3×)
  • Basic automated messages
  • 50 AI reply assists/month

Plus

$35/month

  • Live Chat, WhatsApp, Messenger, Email
  • 3 operators
  • Unlimited conversations
  • All channels + Email (10×)
  • Automated workflows
  • 250 AI reply assists/month

Expert

$117/month

  • Live Chat, WhatsApp, Messenger, Email
  • 5+ operators (upgradable)
  • Unlimited conversations
  • All channels + Email (50×)
  • Automated workflows
  • Premium support
  • 500 AI reply assists/month

Capabilities

What Smartsupp Live Chat & Chatbots can do.

The 25 capabilities Smartsupp Live Chat & Chatbots lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

10
  • AI chatbots
  • Live chat
  • Social media
  • File upload
  • Multi-language
  • Real-time translation
  • Push notifications
  • Behavior tracking
  • Agent analytics
  • Customer insights

Automated responses

8
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Review requests
  • Cross-sell
  • Upsell

Customization

7
  • Color and font
  • Emojis and stickers
  • Business hours
  • Welcome messages
  • Chat assignment
  • Chat flows
  • Agent avatar

FAQ

Smartsupp Live Chat & Chatbots — frequently asked questions.

What is Smartsupp Live Chat & Chatbots on Shopify?
Smartsupp Live Chat & Chatbots is a Shopify app in the Chat category. Smartsupp offers a wide range of practical solutions to help grow your business. From the Mira AI Shopping Assistant, which provides personalized product recommendations, to responsive live chat and efficient chatbots, tools to improve customer interactions and streamline sales processes. Trusted by e-commerce businesses around the globe, Smartsupp is designed to support your growth with AI-driven features. It averages 2.30 out of 5 across 3 merchant reviews on the Shopify App Store.
How much does Smartsupp Live Chat & Chatbots cost?
Smartsupp Live Chat & Chatbots offers a free plan and 3 paid plans starting at $24/month and going up to $117/month. The free plan includes Live chat, WhatsApp, Messenger, 1 operator, 25 conversations/month, and Limited 14-day history. The paid plans unlock advanced features beyond what's available on the free tier.
Is Smartsupp Live Chat & Chatbots free?
Yes — Smartsupp Live Chat & Chatbots offers a free plan alongside paid options. The free plan includes Live chat, WhatsApp, Messenger, 1 operator, and 25 conversations/month. Paid plans start at $24/month for advanced features.
When was Smartsupp Live Chat & Chatbots launched?
Smartsupp Live Chat & Chatbots launched on October 5, 2021 — over 4 years on the Shopify App Store. In that time it has gathered 3 merchant reviews.
Is Smartsupp Live Chat & Chatbots Built for Shopify?
Smartsupp Live Chat & Chatbots does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Smartsupp Live Chat & Chatbots alternatives?
Merchants commonly compare Smartsupp Live Chat & Chatbots with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: pricing

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: pricing

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Smartsupp Live Chat & Chatbots.

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Prefer the source? View Smartsupp Live Chat & Chatbots on the Shopify App Store ↗