WhatsApp & Helpdesk ‑ MyAlice
Shopify chat app by Alice Labs Pte. Ltd.·Increase sales through WhatsApp & other DMs. Send campaigns and automate order-related notifications
Snapshot
Ongoing.AI tracks WhatsApp & Helpdesk ‑ MyAlice daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.60
10 reviews
Pricing
From $60/mo
free_trial
Built for Shopify
No
Years live
4
launched Nov 18, 2021
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+0
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Catalog position
Where WhatsApp & Helpdesk ‑ MyAlice sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#125
of 811 active apps
Review count percentile
85th
vs category siblings
Rating percentile
61th
vs category siblings
Years on App Store
4
since 2021
Listing change cadence
What WhatsApp & Helpdesk ‑ MyAlice has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-28 → 2026-06-30
Shopify Lastmod · Jun 29
2026-06-26 → 2026-06-28
Shopify Lastmod · Jun 27
2026-06-25 → 2026-06-26
Reviews
What merchants are saying
- 92%positive11
- 0%neutral0
- 8%negative1
Top themes
What merchants praise
“We’ve been using MyAlice for a good time now, and it’s been a solid tool for managing customer relationships. The interface is intuitive. Features like automated flows, easy to integrate multiple channels and reporting save us a lot of time. It’s very reliable and gets the job done without unnecessary complexity.”
What merchants complain about
“Our experience with MyAlice has been deeply disappointing. As an eCommerce brand, we were eager to explore their platform, but their refusal to support Israeli companies, as communicated directly by their team, is unacceptable and discriminatory. Such actions contradict the values of inclusivity and equality that businesses should uphold. We cannot recommend this app to anyone who values fairness and professionalism in their partnerships.”
Plans
WhatsApp & Helpdesk ‑ MyAlice pricing tiers.
Premium
$60/month
- Unlimited customers
- Website chat widget
- WhatsApp broadcasting
- WhatsApp QR code
- Smart ticket assignment
- Chatbot builder for all channels
Business
$180/month
- All in Premium, plus
- WhatsApp Catalog & Commerce
- WhatsApp Marketing Automation
- Custom CRM integration
- API and webhook
- Onboarding & migration
FAQ
WhatsApp & Helpdesk — frequently asked questions.
What is WhatsApp & Helpdesk on Shopify?
How much does WhatsApp & Helpdesk cost?
Is WhatsApp & Helpdesk free?
When was WhatsApp & Helpdesk launched?
Is WhatsApp & Helpdesk Built for Shopify?
What are the best WhatsApp & Helpdesk alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running WhatsApp & Helpdesk ‑ MyAlice.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View WhatsApp & Helpdesk ‑ MyAlice on the Shopify App Store ↗