Desk360

Shopify chat app by Desk360·This app isn’t compatible with your store

Snapshot

#437of 820 inChat

Desk360 is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $24/mo

freemium

Built for Shopify

No

Years live

4

launched Oct 25, 2021

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Desk360 sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#437

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

4

since 2021

Listing change cadence

What Desk360 has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+10shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Desk360 pricing tiers.

Basic

Free

  • 1 Product and 1 User
  • Live Chat
  • Web Feedback Messages
  • In-App Message Box
  • Email Integration
  • Quick Answers
  • Ticket Activity Logs
  • Tag Management

Business

$24/month

  • Basic Plan +
  • Multiple Brand Management
  • Social Media Integration
  • Mobile App Store Review
  • API
  • Whitelabel
  • Group Management
  • Mobile App
  • More...

FAQ

Desk360 — frequently asked questions.

What is Desk360 on Shopify?
Desk360 is a Shopify app in the Chat category. This app isn’t compatible with your store.
How much does Desk360 cost?
Desk360 offers a free plan and a single paid plan at $24/month. The free plan includes 1 Product and 1 User, Live Chat, Web Feedback Messages, and In-App Message Box. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
Is Desk360 free?
Yes — Desk360 offers a free plan alongside paid options. The free plan includes 1 Product and 1 User, Live Chat, and Web Feedback Messages. Paid plans start at $24/month for advanced features.
When was Desk360 launched?
Desk360 launched on October 25, 2021 — over 4 years on the Shopify App Store.
Is Desk360 Built for Shopify?
Desk360 does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Desk360 alternatives?
Merchants commonly compare Desk360 with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Desk360.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Desk360 — free Start free

Prefer the source? View Desk360 on the Shopify App Store ↗