OngoingAI

Convi usage & market intelligence

Shopify rating

5.0 ★

13 reviews

Pricing
Free plan available
Free TrialFree
  • • Access to all capabilities for 7 Days
  • • Unlimited product catalogue
  • • Answer based on product & store data
  • • Native Shopify integration
  • • Multilingual responses
Starter (Tier 1)$49/month

7-day free trial · or $490/year and save 17%

  • • 100 AI resolution per month
  • • Custom Instructions & Prompts
  • • Proactive and Upsell Skills (+10% AOV)
  • • Smart handing over conversation to human
  • • Order skills (WISMO, Address, etc.)
Starter (Tier 2)$149/month

7-day free trial · or $1,490/year and save 17%

  • • 300 AI resolution per month
  • • Custom Instructions & Prompts
  • • Proactive and Upsell Skills (+10% AOV)
  • • Smart handing over conversation to human
  • • Order skills (WISMO, Address, etc.)
Starter (Tier 3)$249/month

7-day free trial · or $2,490/year and save 17%

  • • 500 AI resolution per month
  • • Custom Instructions & Prompts
  • • Proactive and Upsell Skills (+10% AOV)
  • • Smart handing over conversation to human
  • • Order skills (WISMO, Address, etc.)
What does Convi do?

Best AI chat bot app for Shopify plus stores. Convi's AI helpdesk answers support questions, helps customers find products, and provides 24/7 automated AI chats

  • Answer customers' questions instantly using AI trained on your store's own data.
  • Provide 24/7 support and resolve common questions on orders, shipping & returns.
  • https://conviapp.com/live-demo
  • Let AI handle first-line support; escalate complex issues to your team's inbox.
  • Support your global customers by chatting in multiple languages automatically.

Features

ChatAI chatbotsLive chatEmail chatSocial mediaMulti-languageAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellSend transcriptColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assign
Review history
Daily review count on the Shopify App Store
13+2 · 27d~0.1/day· Rating steady at 5.0★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#17 on Aug 15 → #19 on Sep 6 · 23 observed days#19▼2
  • Chat#76 on Aug 15 → #76 on Sep 6 · 16 observed days#76

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Chat on the App Store
Rank by reviews
#84 of 854
Review percentile
90th
Rating percentile
100th
On the App Store
1.2 yrs
Works with
Integrations listed for Convi: AI Helpdesk & AI Agent
CheckoutShopify AdminGorgiasInstagramKlaviyoMessengerWhatsappZendesk
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Frequently asked questions

Best AI chat bot app for Shopify plus stores. Convi's AI helpdesk answers support questions, helps customers find products, and provides 24/7 automated AI chats It's a chat tool for ecommerce stores.