OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
12 reviews
Pricing
Free trial available
Startup
$19/month
7-day free trial
  • • Apply first: For eligible stores only
  • • 50 conversations every 30 days
  • • AI chat, search and FAQs
  • • Product recommendations
  • • Order tracking
Starter
$49/month
7-day free trial
  • • 100 conversations every 30 days
  • • Everything in Startup, plus:
  • • AI support by email
  • • Order cancellations, address changes
  • • Lead capture synced to email marketing
Pro
$149/month
7-day free trial
  • • 500 conversations every 30 days
  • • Everything in Starter, plus:
  • • AI on WhatsApp, Instagram, Messenger
  • • Voice chats and photo questions
  • • Email from your own domain
Premium
$449/month
7-day free trial
  • • 2,000 conversations every 30 days
  • • Everything in Pro, plus:
  • • Team members with roles
  • • Public API access
What does Convi do?

Smart AI chat bot app for Enterprise brands. Convi's AI helpdesk answers FAQ questions, helps customers find products, and provides 24/7 automated AI sales.

  • Answer customers' questions instantly using AI trained on your store's own data.
  • Provide 24/7 support and resolve common questions on orders, shipping & returns.
  • One Assistant across chat, WhatsApp, Instagram, Messenger and email.
  • Let AI handle first-line support; escalate complex issues to your team's inbox.
  • Support your global customers by chatting in multiple languages automatically.

Features

ChatAI chatbotsLive chatEmail chatSocial mediaMulti-languageAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellSend transcriptColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assign
Review history
Daily review count on the Shopify App Store
12±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #22▼1
  • Chat
    #91▼12

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Chat on the App Store
Rank by reviews
#89 of 899
Review percentile
90th
Rating percentile
100th
On the App Store
1.3 yrs
Works with
Integrations listed for Convi: AI Helpdesk & Chatbot
CheckoutShopify FlowShopify AdminGorgiasInstagramKlaviyoMessengerWhatsappZendesk
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Frequently asked questions

Smart AI chat bot app for Enterprise brands. Convi's AI helpdesk answers FAQ questions, helps customers find products, and provides 24/7 automated AI sales. It's a chat tool for ecommerce stores.