ZB

Shopify chat app by Zotabox·Boost engagement w/ third-party connector linking your store’s support to Messenger & WhatsApp chat.

Snapshot

5.00(25 reviews)#86of 812 inChat

Ongoing.AI tracks ZB daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

25 reviews

Pricing

From $4/mo

freemium

Built for Shopify

No

Years live

10

launched Jan 18, 2016

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+1

Rating change

7-day Δ

—

28-day Δ

+0.00

#25#24#24#23#225.003.752.501.250.00May 28Jun 3Jun 9Jun 15Jun 21Total reviewsRating (0–5)
ZB added 1 reviews over the last 28 days.

Category rank over time

Where ZB sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

Not enough history yet — chart fills in as the index accumulates.

Catalog position

Where ZB sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#86

of 812 active apps

Review count percentile

90th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

10

since 2016

Listing change cadence

What ZB has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+18shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-30Jun 10, 26Jun 20, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-27 → 2026-06-30

Shopify Lastmod · Jun 28

2026-06-23 → 2026-06-27

Shopify Lastmod · Jun 25

2026-06-21 → 2026-06-23

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(25 reviews)
  • 92%positive66
  • 0%neutral0
  • 8%negative6

Top themes

    What merchants praise

    “Just installed the app. So far I like the look and feel of it. Easy functionality. Can’t wait to see how it performs. Great app in my book so far.”
    Clean Air Haven · 5★

    What merchants complain about

    “CRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAPCRAP”
    Funky Auto Tallinn · 1★

    Plans

    ZB pricing tiers.

    Free

    Free

    • Up to 5,000 monthly visits
    • 2 chat channels

    Starter

    $4.99/month

    • Up to 5,000 monthly visits
    • Up to 5 chat channels
    • Professional chatbox design
    • Remove Zotabox branding

    Growth

    $9.99/month

    • Up to 25,000 monthly visits
    • Up to 10 chat channels
    • Professional chatbox design
    • Remove Zotabox branding

    Pro

    $19.99/month

    • Up to 100,000 monthly visits
    • Up to 15 chat channels
    • Professional chatbox design
    • Remove Zotabox branding

    Capabilities

    What Facebook & Messenger Chat can do.

    The 7 capabilities Facebook & Messenger Chat lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    1
    • Live chat

    Automated responses

    1
    • Greetings

    Customization

    5
    • Color and font
    • Business hours
    • Welcome messages
    • Chat buttons
    • Agent avatar

    FAQ

    Facebook & Messenger Chat — frequently asked questions.

    What is Facebook & Messenger Chat on Shopify?
    Facebook & Messenger Chat, officially listed on the Shopify App Store as ZB: Facebook & Messenger Chat, is a Shopify app in the Chat category. ZB: WhatsApp & Messenger Chat helps merchants connect their store’s customer support with existing WhatsApp or Messenger accounts via official APIs. This third-party integration lets you reply to customers instantly without coding, improving engagement and conversion. Set up in minutes, match your widget design to your store. Ideal for merchants who want to build stronger relationships with customers by a fast, reliable and effective solution for real-time customer support and conversion growth. It averages 5.00 out of 5 across 25 merchant reviews on the Shopify App Store.
    How much does Facebook & Messenger Chat cost?
    Facebook & Messenger Chat offers a free plan and 3 paid plans starting at $4/month and going up to $19.99/month. The free plan includes Up to 5,000 monthly visits and 2 chat channels. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Facebook & Messenger Chat free?
    Yes — Facebook & Messenger Chat offers a free plan alongside paid options. The free plan includes Up to 5,000 monthly visits and 2 chat channels. Paid plans start at $4/month for advanced features.
    When was Facebook & Messenger Chat launched?
    Facebook & Messenger Chat launched on January 18, 2016 — over 10 years on the Shopify App Store. In that time it has gathered 25 merchant reviews.
    Is Facebook & Messenger Chat Built for Shopify?
    Facebook & Messenger Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Facebook & Messenger Chat alternatives?
    Merchants commonly compare Facebook & Messenger Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,421

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,804

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★981

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running ZB.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on ZB

    Prefer the source? View ZB on the Shopify App Store ↗