OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
6 reviews
Pricing
Free trial available
100 Messages/Month
$99/month
7-day free trial · or $990/year and save 17%
  • • Unlimited channels integrations
  • • Custom training on your brand
  • • Single language support
  • • Human handoff when needed
  • • Read Shopify Data (Order Data/Profiles)
5K Messages/Month
$800/month
14-day free trial · or $8,000/year and save 17%
  • • Unlimited channels integrations
  • • Custom training on your brand
  • • Multi-language support
  • • Real-time AI Agent analytics dashboard
  • • Human handoff when needed
What does Zendesk AI Agent By Adelante do?

Done-for-you AI support agent inside Zendesk. Reads live Shopify order data to resolve 80%+ of tickets: WISMO, returns, exchanges, end to end. Live in 10 days.

  • Resolves 80%+ of tickets: WISMO, returns, exchanges, order edits
  • Reads live order data, shipping, product & customer profiles in Zendesk
  • Takes approved actions — edits orders, starts returns, sends labels
  • Runs according to your policies and SOPs with clear chain of thought
  • Hands off to a human with full context when it can't auto solve.

Features

ChatAI chatbotsLive chatSMSEmail chatMulti-languageDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesEmojis and stickersBusiness hoursWelcome messagesTaggingChat assignmentChat flowsAgent avatarSupport - Other
Review history
Daily review count on the Shopify App Store
6+2 · 30d~0.1/day· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other
    #8▲2
  • Chat
    #69▲15

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#130 of 889
Review percentile
85th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for Zendesk AI Agent By Adelante
Shopify AdminEmail MarketingSunshine ConversationsWhatsAppZendesk
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Frequently asked questions

Done-for-you AI support agent inside Zendesk. Reads live Shopify order data to resolve 80%+ of tickets: WISMO, returns, exchanges, end to end. Live in 10 days. It's a chat tool for ecommerce stores.