Savena ‑ AI Chat & Support

Name: Savena ‑ AI Chat & Support
Price: 59.00 USD
Availability: InStock
Author: Savena

Shopify chat app by Savena·AI customer support agent that handles orders, refunds, returns, and product questions automatically

Snapshot 3 days ago

#764of 819 inChat

Savena ‑ AI Chat & Support is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat Helpdesk

Pricing

From $59/mo

free_trial

Built for Shopify

Years live

launched May 27, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Savena ‑ AI Chat & Support sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#764

of 819 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

since 2026

Listing change cadence

What Savena ‑ AI Chat & Support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-26 → 2026-06-28

PricingIdentity & listingCadence

Plans

Savena ‑ AI Chat & Support pricing tiers.

Starter

$59/month

AI-powered customer support
Live chat widget
Unified inbox
Order lookup & tracking (AI tools)
Multi-channel (email, Instagram, chat)

Growth

$139/month

AI-powered customer support
Live chat widget
Unified inbox
Order lookup & tracking (AI tools)
Multi-channel (email, Instagram, chat)

Pro

$389/month

AI-powered customer support
Live chat widget
Unified inbox
Order lookup & tracking (AI tools)
Multi-channel (email, Instagram, chat)

Scale

$599/month

AI-powered customer support
Live chat widget
Unified inbox
Order lookup & tracking (AI tools)
Multi-channel (email, Instagram, chat)

Capabilities

What Savena can do.

The 46 capabilities Savena lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Real-time messaging

AI chatbots
Live chat
Email chat
Social media
Real-time translation
Push notifications
Behavior tracking
Agent analytics

Automated responses

Discounts
FAQs
Greetings
Product recommendations
Quick replies
Order updates
Cross-sell
Upsell

Customization

Color and font
Chat window
Business hours
Welcome messages
Chat buttons
Tagging
Chat assignment
Chat flows
Agent avatar

Helpdesk

Channels

Email
Live chat
Chatbot
Social media

Workflow automation

Auto-reply
Response templates
AI responses
AI summaries
Ticketing
Unified inbox
Auto-assign
Rule-based triggers
Escalation
Tagging
Spam detection
Order tracking
Feedback surveys
Multi-language
Multi-store
Analytics
Reports

FAQ

Savena — frequently asked questions.

What is Savena on Shopify?

Savena, officially listed on the Shopify App Store as Savena ‑ AI Chat & Support, is a Shopify app in the Chat category. Savena is an AI customer support agent that connects to your Shopify store and resolves customer questions automatically, 24/7. It can check order status, process refunds and returns, edit orders, answer product questions, and create discount codes on behalf of your team. Savena works across live chat, email, and social media, helping you handle more support conversations without hiring additional staff.

How much does Savena cost?

Savena has 4 paid plans on the Shopify App Store, starting at $59/month and going up to $599/month.

Is Savena free?

No, Savena is a paid Shopify app. Plans start at $59/month on the Shopify App Store.

When was Savena launched?

Savena launched on May 27, 2026.

Is Savena Built for Shopify?

Savena does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

What are the best Savena alternatives?

Merchants commonly compare Savena with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,447

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.80★1,274

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★984

Known for: customer-support

Browse more inAll Chat apps All Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated 3 days ago.

Find every brand running Savena ‑ AI Chat & Support.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Savena ‑ AI Chat & Support — free Start free

Prefer the source? View Savena ‑ AI Chat & Support on the Shopify App Store ↗