OngoingAI

Savena usage & market intelligence

Pricing
Free trial available
Starter$59/month

14-day free trial · or $588/year and save 17%

  • • AI-powered customer support
  • • Live chat widget
  • • Unified inbox
  • • Order lookup & tracking (AI tools)
  • • Multi-channel (email, Instagram, chat)
Growth$139/month

14-day free trial · or $1,428/year and save 14%

  • • AI-powered customer support
  • • Live chat widget
  • • Unified inbox
  • • Order lookup & tracking (AI tools)
  • • Multi-channel (email, Instagram, chat)
Pro$389/month

14-day free trial · or $3,948/year and save 15%

  • • AI-powered customer support
  • • Live chat widget
  • • Unified inbox
  • • Order lookup & tracking (AI tools)
  • • Multi-channel (email, Instagram, chat)
Scale$599/month

14-day free trial · or $5,988/year and save 17%

  • • AI-powered customer support
  • • Live chat widget
  • • Unified inbox
  • • Order lookup & tracking (AI tools)
  • • Multi-channel (email, Instagram, chat)
What does Savena do?

Automate customer support with an AI agent, live chat widget, and unified inbox. Handle emails, Instagram DMs, and chats from one dashboard. 14-day free trial.

  • Resolves order-status questions automatically using your live Shopify data
  • Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
  • Searches your catalog to answer questions and recommend products
  • Escalates refund/complaint conversations to a human
  • Live in under 5 minutes

Features

ChatAI chatbotsLive chatEmail chatSocial mediaReal-time translationPush notificationsBehavior trackingAgent analyticsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellColor and fontChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationSpam detectionOrder tracking
Review history
Daily review count on the Shopify App Store
0±0 · 10d· Rating steady at 0.0★
Aug 10Aug 19

Daily tracking from Aug 10, 2026 through today · 9 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#562 of 820
Review percentile
32th
Rating percentile
62th
On the App Store
0.2 yrs
Works with
Integrations listed for Savena ‑ AI Chat & Support
gmailhubspotintagramwhatsapp
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Frequently asked questions

Automate customer support with an AI agent, live chat widget, and unified inbox. Handle emails, Instagram DMs, and chats from one dashboard. 14-day free trial. It's a chat tool for ecommerce stores.