OngoingAI

Savena usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free trial available
Savena$99/month

21-day free trial

  • • AI-powered customer support
  • • Live chat widget
  • • Unified inbox
  • • Order lookup & tracking (AI tools)
  • • Multi-channel (email, Instagram, chat)
What does Savena do?

AI support agent for Shopify. Answers order questions, edits addresses, cancels and returns orders using live store data. 21-day free trial.

  • Edits addresses, changes items, cancels and returns orders in your live store
  • Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
  • Verifies customers by email code before touching private order data
  • Escalates refund/complaint conversations to a human
  • Every action toggles on or off; order-changing actions start disabled

Features

ChatAI chatbotsLive chatEmail chatSocial mediaReal-time translationPush notificationsBehavior trackingAgent analyticsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellColor and fontChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationSpam detectionOrder tracking
Review history
Daily review count on the Shopify App Store
1+1 · 29d· Rating 0.0★ → 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#94▼14

Tracked daily · last 26 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#298 of 866
Review percentile
66th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for Savena ‑ AI Chat & Support
gmailhubspotintagramwhatsapp
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Frequently asked questions

AI support agent for Shopify. Answers order questions, edits addresses, cancels and returns orders using live store data. 21-day free trial. It's a chat tool for ecommerce stores.