Formilla Live Chat + Chatbot

Shopify chat app by Formilla.com·Live chat with real-time visitor monitoring and A.I. Chatbots! Increase sales and improve support.

Snapshot

5.00(20 reviews)#92of 813 inChat

Ongoing.AI tracks Formilla Live Chat + Chatbot daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

5.00

20 reviews

Pricing

From $17/mo

freemium

Built for Shopify

No

Years live

12

launched Jun 3, 2014

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Formilla Live Chat + Chatbot sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#92

of 813 active apps

Review count percentile

89th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

12

since 2014

Listing change cadence

What Formilla Live Chat + Chatbot has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+15shopify_lastmod: 2026-06-07 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 21, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-25 → 2026-06-29

Shopify Lastmod · Jun 26

2026-06-19 → 2026-06-25

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(20 reviews)
  • 100%positive42
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “I did no research on live chat apps and just picked one that showed up in Google. I was blown away. It just works, right out of the box. So simple, and effective. Customers love it. However, don't tell your friends you have it on your site, they will troll you.”
    Urban Tribe Cycles · 5★

    Plans

    Formilla Live Chat + Chatbot pricing tiers.

    Free

    Free

    • 1 Chat Agent
    • Unlimited Chats
    • Mobile apps for iPhone/Android
    • Custom Branding + Language
    • Canned Messages*
    • Banned Visitors*
    • Marketing Popups*

    Premium

    $17.49/month

    • Everything in Free and:
    • Automatic Chat Popups
    • 3rd Party Integrations
    • A.I. Chatbots*
    • Custom Schedule
    • Chat Departments
    • Marketing Popups*

    Professional

    $49.99/month

    • Everything in Premium and:
    • 2 Chat Agents
    • Real-time Visitor Monitoring
    • File Sharing
    • A.I. Chatbots*
    • Remove Branding
    • Marketing Popups*

    Growth

    $74.99/month

    • Everything in Professional and:
    • Marketing Popups
    • Automated Email Messages
    • A.I. Chatbots*
    • Remove Branding
    • Team Training

    Capabilities

    What Formilla Live Chat + Chatbot can do.

    The 18 capabilities Formilla Live Chat + Chatbot lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Real-time messaging

    5
    • AI chatbots
    • Live chat
    • Push notifications
    • Behavior tracking
    • Customer insights

    Automated responses

    4
    • Discounts
    • FAQs
    • Quick replies
    • Upsell

    Customization

    9
    • Color and font
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    FAQ

    Formilla Live Chat + Chatbot — frequently asked questions.

    What is Formilla Live Chat + Chatbot on Shopify?
    Formilla Live Chat + Chatbot is a Shopify app in the Chat category. Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now. Customers prefer live chat over phone & email since they can get immediate assistance. Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features. It averages 5.00 out of 5 across 20 merchant reviews on the Shopify App Store.
    How much does Formilla Live Chat + Chatbot cost?
    Formilla Live Chat + Chatbot offers a free plan and 3 paid plans starting at $17/month and going up to $74.99/month. The free plan includes 1 Chat Agent, Unlimited Chats, Mobile apps for iPhone/Android, and Custom Branding + Language. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Formilla Live Chat + Chatbot free?
    Yes — Formilla Live Chat + Chatbot offers a free plan alongside paid options. The free plan includes 1 Chat Agent, Unlimited Chats, and Mobile apps for iPhone/Android. Paid plans start at $17/month for advanced features.
    When was Formilla Live Chat + Chatbot launched?
    Formilla Live Chat + Chatbot launched on June 3, 2014 — over 12 years on the Shopify App Store. In that time it has gathered 20 merchant reviews.
    Is Formilla Live Chat + Chatbot Built for Shopify?
    Formilla Live Chat + Chatbot does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Formilla Live Chat + Chatbot alternatives?
    Merchants commonly compare Formilla Live Chat + Chatbot with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,439

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,804

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★981

    Known for: customer-support

    Browse more inAll Chat apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Formilla Live Chat + Chatbot.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Formilla Live Chat + Chatbot

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