dixa

Shopify helpdesk app by Dixa Aps·Dixa helps growing brands deliver valuable experiences and handle more inquiries with less effort.

Snapshot

#89of 196 inHelpdesk

dixa is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdeskChat

Pricing

From $109/mo

free_trial

Built for Shopify

No

Years live

0

launched Jul 16, 2025

Last updated

Jul 2, 2026

Shopify listing

Category rank over time

Where dixa sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#47#52#57#61#66May 28May 30Jun 2Jun 4Jun 7dixa · #64
Best position observed: #48. dixa slipped 16 positions over the window.

Catalog position

Where dixa sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#89

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What dixa has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-01 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-26 → 2026-06-30

Shopify Lastmod · Jun 27

2026-06-25 → 2026-06-26

PricingIdentity & listingCadence

Plans

dixa pricing tiers.

Growth Plan

$109/month

  • All Channels
  • External Knowledge Center
  • Customer Satisfaction Score (CSAT)
  • Callback
  • Language Detection
  • Agent Teams
  • Custom Attribute
  • Unlimited Custom Cards

Ultimate Plan

$169/month

  • Routing With External Data
  • Standard AI Intent Detection
  • Knowledge-centered Service
  • Advanced Conversation Automations
  • Bulk Actions
  • Sandbox Access
  • 3rd-party AI integrations

Prime Plan

$215/month

  • SSO
  • Advanced AI Intent Detection
  • Advanced Insights
  • Queue Restrictions
  • Enterprise API Limit
  • Custom User Roles & Permissions
  • Multiple Organisations
  • Widget White Labeling

Capabilities

What dixa can do.

The 57 capabilities dixa lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Helpdesk

Channels

10
  • Email
  • SMS
  • Live chat
  • Chatbot
  • Phone
  • Social media
  • Self-service
  • Help center
  • Contact form
  • FAQs

Workflow automation

17
  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Escalation
  • Tagging
  • Spam detection
  • Customer notifications
  • Feedback surveys
  • Multi-language
  • Multi-store
  • Analytics
  • Reports

Chat

Real-time messaging

12
  • AI chatbots
  • Live chat
  • SMS
  • Email chat
  • Voice support
  • Social media
  • File upload
  • Multi-language
  • Real-time translation
  • Callback
  • Agent analytics
  • Customer insights

Automated responses

8
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Order updates
  • Upsell
  • Send transcript

Customization

10
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Tagging
  • Chat assignment
  • Chat flows
  • Agent avatar

FAQ

dixa — frequently asked questions.

What is dixa on Shopify?
dixa is a Shopify app in the Helpdesk category. Dixa is a customer service platform that combines omnichannel support with a powerful AI and automation engine. Our platform is built on a Human + AI philosophy. We believe repetitive inquiries should be handled by AI, so human agents can deliver valuable experiences through empathy and genuine connection. We integrate natively with the broader e-commerce ecosystem. This includes our Shopify app, which lets your team view and update Shopify orders directly inside Dixa’s unified agent workspace.
How much does dixa cost?
dixa has 3 paid plans on the Shopify App Store, starting at $109/month and going up to $215/month.
Is dixa free?
No, dixa is a paid Shopify app. Plans start at $109/month on the Shopify App Store.
When was dixa launched?
dixa launched on July 16, 2025.
Is dixa Built for Shopify?
dixa does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best dixa alternatives?
Merchants commonly compare dixa with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Helpdesk apps All Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running dixa.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track dixa — free Start free

Prefer the source? View dixa on the Shopify App Store ↗