Zoko
Shopify abandoned cart app by Bourbon Science Inc.·WhatsApp marketing, automation & support for D2C brands. Powered by AI flows and a multi-agent inbox
Snapshot
Ongoing.AI tracks Zoko daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.80
387 reviews
Pricing
From $49/mo
free_trial
Built for Shopify
No
Years live
5
launched Dec 8, 2020
Last updated
Jun 29, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+1
28-day Δ
+16
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where Zoko sits day-by-day in Abandoned cart.
Position across the Abandoned cart page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Abandoned cart leaderboard →
Keyword rank over time
Where Zoko shows up in App Store search.
Daily position on the Shopify App Store search-results page for every tracked term Zoko ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #23 on "abandoned cart".
abandoned cart
#27
best #23
−2 positions
Catalog position
Where Zoko sits in the App Store.
Rank and percentile inside the Abandoned cart category — the competitive shape of the niche around this app.
Rank in Abandoned cart
#9
of 298 active apps
Review count percentile
97th
vs category siblings
Rating percentile
60th
vs category siblings
Years on App Store
5
since 2020
Listing change cadence
What Zoko has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Shopify Lastmod · Jun 29
2026-06-27 → 2026-06-28
Shopify Lastmod · Jun 28
2026-06-26 → 2026-06-27
Reviews
What merchants are saying
- 96%positive408
- 1%neutral4
- 4%negative15
Top themes
What merchants praise
“we had detailed support call with zoko team. Mr Chandu explained all the features and it's really useful for us. Good product and amazing support.”
What merchants complain about
“Worst experience getting this thing running. No answer from their Whatsapp support and it apparently only lets you link to a standard Whatsapp account and not to a business Whatsapp account. Edit: Their support answered finally, they've also asked me to remove this review. Nonetheless, I wasn't able to link WhatsApp business and for some reason you'd need to link your facebook business profile through a 3rd party app. This review is not fake but an honest opinion. Maybe it works for other people, didn't work for me.”
Plans
Zoko pricing tiers.
Starter
$49.99/month
- Best for early-stage, pay-as-you-grow
- $0.015/conversation - no monthly cap
- Unlimited agents, no per-seat fees
- WhatsApp catalog synced from Shopify
- Broadcast to Shopify segments
- Multi-agent shared inbox
- Pre-built Shopify flows free
- Zoko AI bots available as paid add-on
Plus
$79.99/month
- Best for growing D2C brands
- 5K conv/mo - no Zoko conversation fee
- 5 agents - add more at $15/agent/mo
- WhatsApp catalog synced from Shopify
- Broadcast to Shopify segments
- Multi-agent shared inbox
- Pre-built Shopify flows free
- Zoko AI bots available as paid add-on
Elite
$139.99/month
- Best for scaling D2C brands
- 100K conv/mo - no Zoko conversation fee
- 10 agents - add more at $12/agent/mo
- WhatsApp catalog synced from Shopify
- Broadcast to Shopify segments
- Multi-agent shared inbox
- Pre-built Shopify flows free
- Zoko AI bots available as paid add-on
Max
$499.99/month
- Best for high-volume D2C brands
- 5M conv/mo - no Zoko conversation fee
- 30 agents - add more at $9/agent/mo
- WhatsApp catalog synced from Shopify
- Broadcast to Shopify segments
- Multi-agent shared inbox
- Pre-built Shopify flows free
- Zoko AI bots available as paid add-on
Capabilities
What Zoko can do.
The 31 capabilities Zoko lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Abandoned cart
Cart recovery
5- Personalized campaigns
- Discount offers
- Time-limited offers
- Conversion tracking
- Automated workflows
Display options
2- Templates
- Targeting rules
Chat
Real-time messaging
5- AI chatbots
- Live chat
- Social media
- File upload
- Customer insights
Automated responses
11- Cart recovery
- COD verification
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
Customization
8- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
FAQ
Zoko — frequently asked questions.
What is Zoko on Shopify?
How much does Zoko cost?
Is Zoko free?
When was Zoko launched?
Is Zoko Built for Shopify?
What are the best Zoko alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Postscript
Postscript SMS Marketing
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Zoko.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Zoko on the Shopify App Store ↗